Really long Service Issue

[sfvR1S]

I have a suspension "issue" on my R1S, when going over any sort of bumps at lower speeds it sounds like a clunk/hollow sound. I have never driven a vehicle with air suspension before so I chalked it up to that until this past week when I had the car in for service and they gave me a loaner R1S and I didn't hear it at all. I had them take a look and I explained what I heard and that I didn't hear it at all in the loaner. They said they drove it with multiple tech and couldn't reproduce it. Maybe I'm just hyper sensitive to it and they aren't, i'm not sure but it's definitely different sounding. In any case, I saw your post and was curious if you had more info on what you were experiencing. It looks like they did a lot and it was still an issue for you which is definitely concerning. Thanks

I had a 335i and heard some squeaking in the right rear during slow speeds and when I went to BMW so they could fix it, I took a few service people inside the car so they could hear the sound as well. One guy kept saying he couldn't hear anything and the other one finally admitted he could hear it.

I think they're trained to not hear anything that might involve them repairing under warranty.

Maybe you can take Rivian tech on back to back rides in your car and then a loaner so they can experience the issue.

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[Riv893628]

I had a 335i and heard some squeaking in the right rear during slow speeds and when I went to BMW so they could fix it, I took a few service people inside the car so they could hear the sound as well. One guy kept saying he couldn't hear anything and the other one finally admitted he could hear it.

I think they're trained to not hear anything that might involve them repairing under warranty.

Maybe you can take Rivian tech on back to back rides in your car and then a loaner so they can experience the issue.

Yeah that's my next plan, is drive with them. We're expecting golf ball sized hail tonight so I opted to pick it up today rather than leave it at the service center outside but I think that will be my next step here.

 

[AFry]

I wanted to post to talk about my service experience i hopes that others could maybe shed some light on this or maybe just even sympathize I suppose. We have 2023 R1T which we go in March of 2023. Love the truck but the passenger door was poorly aligned from new and so rubbed the paint off the door as it hit the quaterpanel. We made appt to take in and have it fixed along with a clonking from suspension in May 2023. They had truck for a couple of weeks and supposedly fixed both issues. However door was poorly painted and clicking from wheels came right back after half shafts were repaired. So I made an appt to take it back in, howver this was September 2023 and they couldn't get us in until December. I took the truck in December 7 and its still there. We have had a loaner from them this whole time and they just called yesterday to tell us that they needed to switch the loaner because a month is the longest they can let one out. So tomorrow they are delivering a different loaner.

The service center in Gaithersburg MD tells us that they have the engineering team looking at the suspension noise and wind noise from the poorly aligned door and they are replacing things (wont tell us what) but that they have not been able to make the noises disappear. Have others had this issue ? I am almost wondering at this point if we ask them to simply swap out the vehicle as they cannot fix the issue and of the 9 months I have owned the car it has been with them for almost 4 for these issues and other things like center consoles material tearing.

 

[Hillbilly]

I had a 335i and heard some squeaking in the right rear during slow speeds and when I went to BMW so they could fix it, I took a few service people inside the car so they could hear the sound as well. One guy kept saying he couldn't hear anything and the other one finally admitted he could hear it.

I think they're trained to not hear anything that might involve them repairing under warranty.

Maybe you can take Rivian tech on back to back rides in your car and then a loaner so they can experience the issue.

One of the reasons I didn't buy another bmw.

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