RESOLVED: jack pucks from jackpucks.com smell TERRIBLE

[Engineer]

I received the pucks from jackpucks.com last night and they smell like a cigar ashtray... has anyone else had this experience? It is really bad, i can't keep these in my car. My garage smells like cigar smoke with them just sitting on my work bench. Even my hands smell like it after handling them.

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[jjswan33]

Mine had no such issue. Did you reach out to @Mark_AZR1T with your concern?

 

[FooF]

Fabreeze?

 

[jplblue]

I received the pucks from jackpucks.com last night and they smell like a cigar ashtray... has anyone else had this experience? It is really bad, i can't keep these in my car. My garage smells like cigar smoke with them just sitting on my work bench. Even my hands smell like it after handling them.

Is it the pucks themselves or the case?

 

[Engineer]

Mine had no such issue. Did you reach out to @Mark_AZR1T with your concern?

i replied to the order email...

 

[Engineer]

Is it the pucks themselves or the case?

its the case and foam inside and outside... maybe its the foam smell off-gassing? but it REALLY smells like cigar smoke to me. Not sure if the pucks themselves smell... but i assume i could just wipe them down with some IPA and they would be fine.

Maybe i got someone else's return and they were heavy smokers?

 

[jplblue]

its the case and foam inside and outside... maybe its the foam smell off-gassing? but it REALLY smells like cigar smoke to me. Not sure if the pucks themselves smell... but i assume i could just wipe them down with some IPA and they would be fine.

Maybe i got someone else's return and they were heavy smokers?

Depending on the material, off-gassing can really smell like (nasty) cigar. I have some rubber cable protectors that has that same smell that I'm still trying to totally off-gas. Maybe you can leave the case and foam in outside in the sun for a while?

 

[LeDiable]

Man, I thought I was nuts but mine reek as well. Left them sitting on top of my toolbox in the garage hoping they'll air out. I'll have to try to figure out if it is the case, foam, or the rubbery grip at the base of the puck.

 

[Mark_AZR1T]

Chemical Reaction in Foam, Causing Strong Odor
​

I wanted to address an issue of an odor that smells like cigarette smoke in a few kits (out of the last 500+ shipments). Statistically there will be more (but a very small percentage overall). This is not cigarette smoke. The cause is from a chemical reaction in the manufacturing of the foam inserts that hold our magnetic jack pucks. The odor is outgassing foam inserts that were not allowed to fully cure prior to boxing, which as you know with our kits there is a nearly sealed case and a plastic protective sealed bag on the case itself, which traps the odor inside.

I can send anyone with this issue a new case with new odorless foam inserts (at our cost of course). What has worked for two people is let them breathe outdoors and couple this with a light spray of a deodorizer. If that works, great, if not, I'll get a new case with odorless foam inserts out via 2-3 Priority Mail.

Simply email me direct at [email protected] with your order number and we'll get a new case out to you immediately. My apologies for any inconveniences caused, but as you all know by now, I am a very pro-active forum sponsor, and will solve any challenges that may occur. We have the inventory to address needed foam and new cases in-stock. The pucks themselves will not retain the odor (6061 T-6 aluminum), simply give them a wipe-down (if needed) and they are good to go.

Thanks again everyone for your patience and of course, for purchasing our magentic jack pucks!

Mark Tozer
JackPucks.com
From One Rivian Owner to Another

 

[Mark_AZR1T]

its the case and foam inside and outside... maybe its the foam smell off-gassing? but it REALLY smells like cigar smoke to me. Not sure if the pucks themselves smell... but i assume i could just wipe them down with some IPA and they would be fine.

Maybe i got someone else's return and they were heavy smokers?

Hi Justin. I'll take care of you with a new case and inserts, just email like my post above (outgassing from less than fully cured foam inserts). You didn't get someone else set from a heavy smoker.

 

[Engineer]

As mark mentioned, he reached out and is sending replacement foam/case.

I was too quick to jump to conclusions. When it comes to products poop happens its how you deal with it that matters.

JackPuck's handling of this has been spot-on, quick reply and resolution/followup.

10 out of 10, i recommend.

OH and the pucks are top quality... really cool product. I wish rivian would partner with them to include a set with every truck. (i would trade that for the silly flashlight or camp speaker anyday).

 

[Killer95Stang]

Maybe those can be repurposed as cigar cases!!

 

[Donald Stanfield]

This thread makes me want to fire up one of those Cubans I have sitting in my humidor.

 

[Mark_AZR1T]

As mark mentioned, he reached out and is sending replacement foam/case.

I was too quick to jump to conclusions. When it comes to products poop happens its how you deal with it that matters.

JackPuck's handling of this has been spot-on, quick reply and resolution/followup.

10 out of 10, i recommend.

OH and the pucks are top quality... really cool product. I wish rivian would partner with them to include a set with every truck. (i would trade that for the silly flashlight or camp speaker anyday).

Thank you for your feedback and positive words for our magnetic jack pucks! I'm a Rivian owner, so I want top quality, including support.

You're right, you really know where a business stands, when they have to resolve issues. Thanks again! Your replacement ships today. Maybe repurpose the original case for something from Havana .

Mark

 

[drsn97um]

Mine also has that smell. I will email for the new case. It’s been open in the garage for a few weeks and still persists. The pucks are great. I thought the delivery person just put his ashtray on the box.

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