RESOLVED: jack pucks from jackpucks.com smell TERRIBLE

[Mark_AZR1T]

Mine also has that smell. I will email for the new case. It’s been open in the garage for a few weeks and still persists. The pucks are great. I thought the delivery person just put his ashtray on the box.

We'll take care of you.

Mark

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[jacklocke]

its the case and foam inside and outside... maybe its the foam smell off-gassing? but it REALLY smells like cigar smoke to me. Not sure if the pucks themselves smell... but i assume i could just wipe them down with some IPA and they would be fine.

Maybe i got someone else's return and they were heavy smokers?

You’re going to put beer on them?

 

[defcon888]

Set them outside for a few days so they can outgas. That is what I do with my laser-engraved, cut items. I spray the sealer and then set them outside under the patio for a day.

 

[Mark_AZR1T]

This is such a great auto community! Even with a challenge like this with some foam inserts with a strong odor, a little bit of customer service goes a long way. New orders for our magnetic jack pucks have boomed with just this thread alone!

Thank you everyone, I appreciate all feedback and your super positive reviews on our magnetic jack pucks has simply been amazing! We will always resolve any challenges that come our way.

We have thousands in-stock for immediately delivery!

Mark Tozer
Founder
JackPucks.com
From One Rivian Owner to Another

 

[Whhrheb]

Just another data point - this happened to me. Mark was responsive, and self-deodorizing didn't help, so I got the replacement case and all is well. Good product and service.

 

[brancky3]

Just another data point - this happened to me. Mark was responsive, and self-deodorizing didn't help, so I got the replacement case and all is well. Good product and service.

Same for me! Just got my replacement today and I can finally get the smoky smell out of my frunk. Huge thanks!!!

 

[NovemberBravo]

I came here because mine also smells this way (ordered from Amazon last week for Prime Day). I'll leave them out and contact Mark if it doesn't subside in a few days.

 

[jfoonly]

The rubber boots have been the problem for me, not the case. Super strong chemical-rubber smell as soon as I broke the shipping tape. I've left them out in the garage for months, many hours in direct sun, multiple strong vinegar soaks. They've calmed enough to store them in the case in the R1S spare compartment but it's still noticeable on opening the case. A new rubber supplier would be in order.

 

[SwampNut]

I have no idea what mine smell like, they are inside the spare tire well, outside the truck.

 

[Mark_AZR1T]

Just another data point - this happened to me. Mark was responsive, and self-deodorizing didn't help, so I got the replacement case and all is well. Good product and service.

Thank you for the positive feedback. Most people run a decent business when all is well, but we are here to support, even if things don't turn out well. Thank you for your business! I appreciate it.

Mark

 

[Mark_AZR1T]

Same for me! Just got my replacement today and I can finally get the smoky smell out of my frunk. Huge thanks!!!

Thank goodness! You're welcome.

 

[Mark_AZR1T]

The rubber boots have been the problem for me, not the case. Super strong chemical-rubber smell as soon as I broke the shipping tape. I've left them out in the garage for months, many hours in direct sun, multiple strong vinegar soaks. They've calmed enough to store them in the case in the R1S spare compartment but it's still noticeable on opening the case. A new rubber supplier would be in order.

This is the first-time we've heard anything about the rubber caps. Partially un-cured foam inserts we've had about 30 out of thousands delivered with the strong odor issue. We replace those. We'll keep our eyes out on this. Thank you for your feedback.

 

[the.phd]

I came here because mine also smells this way (ordered from Amazon last week for Prime Day). I'll leave them out and contact Mark if it doesn't subside in a few days.

Same, I've left them out airing for the last 36 hours and not much improvement. Gonna give it another day before reaching out to them.

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