Rivian service

[RWerksman]

My experience with that service center has been nothing but positive, but this does suck. I refuse to drive to Brooklyn again. We need the NJ centers opened ASAP. This is part of the problem: to many vehicles, not enough time in the day to work on everyone's vehicle and it takes way to long to get there from anywhere.

I was told several times the NJ center in both Trenton and Edison where to open before end of year (2023) and that didn't happen. With the amount of people and money in the Northeast you would think they would prioritize these sites over some of the others. Texas has 3 that are open while NY/NJ/CT/Eastern PA have 1. I love my Rivian but we need these sites opened ASAP!

That map has looked like that forever. Youngstown, for instance, was identified on the map and rumored to be open by early 2022.

Feelsbadman.

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[Stanman55]

Picked up an R1S a few months ago. Fully expected QC to be shoddy. And had to put in day 1 tickets.

Brooklyn took 2.5 weeks for what they initially said would be 7-10 days. And they created an issue far worse than anything I brought it in for.

When I brought it in, rear door was misaligned which required extra force to close. Front door was fine but I guess they had to mess with the front door after realigning the rear. And they sent the car back with the front door comically misaligned - top sticks out about 1/2” and door scrapes on fender when opened to the point where a significant amount of paint scraped off. Truly shocking the SC thought it was acceptable to let a car leave in this condition - especially when they created the issue. And that’s ignoring other minor issues like not reattaching plastic trim piece they removed or returning the car with a dirty interior.

Next appointment is two months out. Hard to recommend Rivian to anyone that has the flexibility to hold out a few months for the EX90.


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Yea… they’ve got to figure this out. QC is abismal. I get to immediately bring my truck in for many aesthetic issues AND a grinding front motor. Only one 800 number to call, many customer service reps… and pushing them to do the work. They’re going to sink if this keeps up. Had an R1S already and had zero issues and great experiences… this is my second and it’s been an absolute shit show.

 

[Stanman55]

Every company has good and bad employees. And every employee has their own good and bad days. There's also the issue of compensation and how confident and secure they feel about their jobs, working environment and future prospects. Lots of jobs teach people to not care, or care less. Picture yourself working a blue collar job at your local market rate, servicing cars all day long you can't possibly afford. It's pretty easy to see how one might adopt the "good enough" attitude. The SC manager though, the buck should have stopped with him/her on every vehicle to leave under his/her watch.

No… stop making excuses. QC is QC… this has gotten rampant and is really hurting this brand. Comments all over in these forums. Rivian simply has to get better or they’re going to sink. I love my truck… but we shouldn’t have to bring it in upon purchase for tons of fixes and then deal with terrible customer service.

 

[Deacon]

Picked up an R1S a few months ago. Fully expected QC to be shoddy. And had to put in day 1 tickets.

Brooklyn took 2.5 weeks for what they initially said would be 7-10 days. And they created an issue far worse than anything I brought it in for.

When I brought it in, rear door was misaligned which required extra force to close. Front door was fine but I guess they had to mess with the front door after realigning the rear. And they sent the car back with the front door comically misaligned - top sticks out about 1/2” and door scrapes on fender when opened to the point where a significant amount of paint scraped off. Truly shocking the SC thought it was acceptable to let a car leave in this condition - especially when they created the issue. And that’s ignoring other minor issues like not reattaching plastic trim piece they removed or returning the car with a dirty interior.

Next appointment is two months out. Hard to recommend Rivian to anyone that has the flexibility to hold out a few months for the EX90.


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Not my experience. Always been top notch and extremely helpful.

 

[BCondrey]

I have had great experiences with the Richmond VA service center. This is SC by SC. All SCs are not this bad.

 

[Lawrence-of-Blaine]

Minneapolis SC has been great, even with a mistake they made on my car during service.

I do feel bad for some of you on the coasts. Those SCs seem overwhelmed.

I agree, and was going to add almost the exact same thing. The folks at the Mpls. SC have been nothing but wonderfully competent at delivering what they should.

 

[SparkyR1t]

It’s so unfortunate that the quality we as the senior generation had built into industry is no longer. Just take Boeing for example a world leader that is now failing. . We need to do what it takes to again put quality ahead of quantity or manufacturing may cease to exist in the US. Those that sit on top and only look at profit margins need to spend some time on the assembly room floor. I had the honor when I was younger to work for the Fluke company. John Fluke Sr would walk the manufacturing floor daily and converse with the manufacturing teams. Fluke was the leader in quality of test and measurement products and still is today. It’s really basic stuff

 

[EVsinROC]

The warning light is flashing for Rivian and other EV makers. They need to be able to compete with the Chinese automakers if they are going to hope to survive. Geely is innovating fast and its build quality is solid. It has a stable of familiar brands like Volvo and Lotus and Polestar in addition to its domestic brands. All the US automakers need to up their game or the Chinese EV juggernaut will run them over.

Agreed. Hopefully the Chinese Communist Companies are never allowed into US. They do not create, just copy. Volvo and Lotus are a joke and have no EV experience. Do anybof these have a 3-row SUV or pickup?

 

[ctg]

Minneapolis SC has been great, even with a mistake they made on my car during service.

I do feel bad for some of you on the coasts. Those SCs seem overwhelmed.

I have to second this. Nothing but positive experience with this same service center. Super accommodating since I live a couple hours out.

 

[aconfusedazn]

I never had such a experience with my service center. In fact, quite the opposite.

 

[VoodooRivian]

Just part of the adventure

Shouldn’t be, especially on a $90k vehicle

 

[R1Tom]

Shouldn’t be, especially on a $90k vehicle

Agree.....Rivian really needs to revamp and greatly improve the service experience to point ALL customers feel that they can post how great Rivian is at service. Sure there will be some outliers that are people never happy....but they clearly aren't at the point where only those people are unhappy.

 

[iBang]

Sorry for your experience here. I don't think this is a typical SC experience and sounds like Brooklyn specifically does a worse job than others. I see you've made an identical post on r***** /rivian. For what purpose other than to yell from the mountaintop I guess. My empathy for you is slightly less when you cut and paste the same post all over the internet.

I don't blame him for double posting. In fact he should let the world know about this kind of problem. This is the only way for big company to listen and be willing to work with us. I think Rivian makes innovative greatly engineered cars but unless they lower the repair cost they won't go mainstream. I mean who wants to buy Rivian other than enthusiast like us if slight dent on door panel cost $5000 to fix. I own $100,000 worth of Rivian stock so I really want them to succeed but they do need to work out a couple of kinks.

 

[UnsungZero_OldTimeAdMan]

No… stop making excuses. QC is QC… this has gotten rampant and is really hurting this brand. Comments all over in these forums. Rivian simply has to get better or they’re going to sink. I love my truck… but we shouldn’t have to bring it in upon purchase for tons of fixes and then deal with terrible customer service.

Describing reality is NOT making excuses. You are confused.

 

[Stanman55]

Describing reality is NOT making excuses. You are confused.

? right. How about we hold the company responsible? This isn’t just this guys experience.. it’s many. All over these forums. So… good day - bad day? Nonsense. Rivian is slipping and voicing this is what will help them be better.

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