Two problems before I engage with service

[RandomMcRandomFace]

Anyone encounter either of these:

1) my windsheild wipers are not aligned correctly - when in the off position they are about 2-3 inches higher (they can be seen on the windshield and not tucked down like they should be) and they are going wider than the edge of the windshield when on. Not sure if I can correct this myself (without doing more damage).

2) one of my center console USB-C ports in the rear has been pushed in. so the connecter is somewhere inside. Unsure if I can pop something off and fix it (again without doing more damage).

I really don’t want to have to bring my car to an SC unless I absolutely have to . . .

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[jjswan33]

I am pretty willing to tinker but I would leave both of those to service.

 

[COdogman]

I would also probably leave those to service (unfortunately). Definitely inquire whether mobile might be able to address it, but you always run the risk of that not being successful and still needing to take it in after all that.

 

[mikehmb]

Anyone encounter either of these:

1) my windsheild wipers are not aligned correctly - when in the off position they are about 2-3 inches higher (they can be seen on the windshield and not tucked down like they should be) and they are going wider than the edge of the windshield when on. Not sure if I can correct this myself (without doing more damage).

2) one of my center console USB-C ports in the rear has been pushed in. so the connecter is somewhere inside. Unsure if I can pop something off and fix it (again without doing more damage).

I really don’t want to have to bring my car to an SC unless I absolutely have to . . .

Worth asking them for mobile service.

 

[Billyt1963]

My driver side wiper was hitting the a pillar. I put in a ticket and they called to suggest a mobile service. It took them about 5 minutes. They also did a repair on the mobile charger.

 

[Mathme]

I'd put in a ticket with both items on it. Whenever I've submitted a ticket Rivian always calls within about a day to confirm. You can ask them about mobile service at that point. If not, get it scheduled for a SC and get in the queue. In the mean time, if you discover anything else that needs addressed, you can add it to your appointment (up until about a week before it's due to go in).

I did that with mine when I had it in for service and it seemed to work out well.

 

[RandomMcRandomFace]

Thanks all!!

 

[Ironcitijc]

My driver side wiper was hitting the a pillar. I put in a ticket and they called to suggest a mobile service. It took them about 5 minutes. They also did a repair on the mobile charger.

This^. I had the exact same problem and mobile service fixed it quickly. Required reinstalling the wiper arm which wasn't installed properly at the factory. I wouldn't mess with it.

 

[raylepper]

Good advice about putting in a ticket with the SC but...in my experience wiper arms are attached to a splined shaft on the wiper motor. The splines keep the arm from slipping on the shaft. If it's been like this from day one, I'd say it was an assembly error from the factory. The fix will likely be to remove the arm from the shaft and reposition it on the splines so that it's in the correct position. Depending on your feelings about your local SC, I might do it myself.

 

[sub]

I think you're working this backwards. Asking for help on the forums comes at the end of the process.

Step 1: submit service ticket the moment you think something might be wrong.
Step 2: Rivian schedules an appointment two months from now.
Step 3: as you noticed more problems, add them to the existing ticket.
Step 4: use the two month wait to research the problem and decide if you can/want to try to fix it yourself.

Step 5: (optional) The day you get your car back, inspect everything carefully and start back at #1.

You might be able to fix this your self. But unless you are 100% confident about that you should lock in your appointment ASAP. Canceling appointments is easy (3 clicks in the app), getting an appointment (that isn't months away) is not.

 

[RandomMcRandomFace]

I think you're working this backwards. Asking for help on the forums comes at the end of the process.

Step 1: submit service ticket the moment you think something might be wrong.
Step 2: Rivian schedules an appointment two months from now.
Step 3: as you noticed more problems, add them to the existing ticket.
Step 4: use the two month wait to research the problem and decide if you can/want to try to fix it yourself.

Step 5: (optional) The day you get your car back, inspect everything carefully and start back at #1.

You might be able to fix this your self. But unless you are 100% confident about that you should lock in your appointment ASAP. Canceling appointments is easy (3 clicks in the app), getting an appointment (that isn't months away) is not.

Ha. I booked and have mobile service coming - appointment is only a month out!

 

[CANCERDOC]

I think it’s great they offered mobile service for this. Whenever I add to my long list of service items they always go “we will check to see if mobile service is available” but then that idea goes into a black hole when they go radio silent waiting for the appt 3 months in the future.

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