Endless Frustration: Relentless Noise Issues with R1S - Seeking Support and Solutions!

[BMC]

Mine does the same. Dallas SC - “this is totally normal”…

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[R1Tom]

If Dallas SC won't do anything, time to start looking into Lemon Law?

Unfortunately I don't think NVH qualify for lemon law.

 

[fromSf]

Mobile service is going look at mine on 7/11. The sound of mine is very similar, and recently I’ve been in 2 different trucks that don’t make the noise, so there is hope.

I have heard this noise from my R1S after I park the car and get down, thought it was from A/C and when I lock the car the noise stops immediately. I will open a SC ticket.

 

[DallasBBQ]

This ongoing experience continues to deteriorate. Rivian corporate just called me back and, at long last, acknowledged that the sound issue is indeed abnormal. However, I almost fell out of my chair when they informed me that they currently lack a solution and are hoping to find one in the future.

At this point, I find myself uncertain about the next course of action. When a corporation refuses to make any effort to rectify a known quality problem, what options are available to an individual? I am seeking guidance on how to proceed. I was hoping the issue was with the Dallas service center but now I'm getting the runaround from corporate.

 

[invernite]

This ongoing experience continues to deteriorate. Rivian corporate just called me back and, at long last, acknowledged that the sound issue is indeed abnormal. However, I almost fell out of my chair when they informed me that they currently lack a solution and are hoping to find one in the future.

At this point, I find myself uncertain about the next course of action. When a corporation refuses to make any effort to rectify a known quality problem, what options are available to an individual? I am seeking guidance on how to proceed. I was hoping the issue was with the Dallas service center but now I'm getting the runaround from corporate.

While frustrating, I read this as progress (albeit small). At least you've moved from them denying there's an issue to acknowledging it's an issue. The timeline to fix maybe unknown, but hopefully they're working on it since it's a known issue.

If they can't find a solution, any chance they'd buy the vehicle back and replace with one that doesn't have the issue?

 

[jjswan33]

This ongoing experience continues to deteriorate. Rivian corporate just called me back and, at long last, acknowledged that the sound issue is indeed abnormal. However, I almost fell out of my chair when they informed me that they currently lack a solution and are hoping to find one in the future.

At this point, I find myself uncertain about the next course of action. When a corporation refuses to make any effort to rectify a known quality problem, what options are available to an individual? I am seeking guidance on how to proceed. I was hoping the issue was with the Dallas service center but now I'm getting the runaround from corporate.

IDK.. sounds like progress to me. They have agreed it is an issue, they just don't know how to fix it yet not sure how that is giving you the runaround. I am sure this means the engineers will look at it and they will get back to you.

 

[DallasBBQ]

I find it incredibly frustrating that they refuse to take any action to resolve the issue. A logical first step would be to simply replace the part that is causing the noise. It's unacceptable to do nothing and rely on the hope that a fix will magically appear in the future. I would be more understanding if every single R1S had the same problem, but it appears to be an isolated issue.

 

[jjswan33]

 

[Zoidz]

This ongoing experience continues to deteriorate. Rivian corporate just called me back and, at long last, acknowledged that the sound issue is indeed abnormal. However, I almost fell out of my chair when they informed me that they currently lack a solution and are hoping to find one in the future.

At this point, I find myself uncertain about the next course of action. When a corporation refuses to make any effort to rectify a known quality problem, what options are available to an individual? I am seeking guidance on how to proceed. I was hoping the issue was with the Dallas service center but now I'm getting the runaround from corporate.

They stated they acknowledge it's an issue, they currently lack a solution, and are working on finding the problem.

That's not refusing to make an effort or a runaround, that's being honest.

I get it, it's frustrating for you. I have yet (and hoepfully don't) experience this with my R1S but we are having unsually cool weather here so AC is not worknig hard. It sounds like this is a heat related symptom.

This is a perfect example of early adopter territory and what goes with it. IMO, your options are:
1. Wait for a resolution
2. Demand a buy back or trade in
3. Determine if, when and what circumstances trigger the lemon laws in your state (they vary state to state) and threaten to go that route.

 

[Zoidz]

I find it incredibly frustrating that they refuse to take any action to resolve the issue. A logical first step would be to simply replace the part that is causing the noise. It's unacceptable to do nothing and rely on the hope that a fix will magically appear in the future. I would be more understanding if every single R1S had the same problem, but it appears to be an isolated issue.

What if they know that every single part on hand has the possibility of doing this under the right circumstances? It makes no sense to replace parts, if they know that it's going to return. You are assuming this is a component quality defect. Perhaps it's a design flaw.

 

[DallasBBQ]

They stated they acknowledge it's an issue, they currently lack a solution, and are working on finding the problem.

That's not refusing to make an effort or a runaround, that's being honest.

I get it, it's frustrating for you. I have yet (and hoepfully don't) experience this with my R1S but we are having unsually cool weather here so AC is not worknig hard. It sounds like this is a heat related symptom.

This is a perfect example of early adopter territory and what goes with it. IMO, your options are:
1. Wait for a resolution
2. Demand a buy back or trade in
3. Determine if, when and what circumstances trigger the lemon laws in your state (they vary state to state) and threaten to go that route.

I completely understand the risks associated with being an early adopter, but it's worth noting that other vehicles in Dallas don't seem to be experiencing the same issue. For instance, my friend owns an R1S that functions perfectly, and even the loaner vehicle they provided me with during my own R1S's service had no problems. My primary concern lies in their outright refusal to even consider a part replacement as a potential solution. From my perspective, which may be simplistic, it seems logical to begin by addressing the part that is causing the noise.

 

[av8or]

This ongoing experience continues to deteriorate. Rivian corporate just called me back and, at long last, acknowledged that the sound issue is indeed abnormal. However, I almost fell out of my chair when they informed me that they currently lack a solution and are hoping to find one in the future.

At this point, I find myself uncertain about the next course of action. When a corporation refuses to make any effort to rectify a known quality problem, what options are available to an individual? I am seeking guidance on how to proceed. I was hoping the issue was with the Dallas service center but now I'm getting the runaround from corporate.

This is really good progress IMO. Acknowledging there’s a problem without a fix is not unheard of. Jeep currently has a recall on all eco diesels and no parts to fix. Rivian being new and us being early adopters of the coolest new vehicle in years it part of the deal.
I hope they get you squared away soon.

 

[R1Tom]

They stated they acknowledge it's an issue, they currently lack a solution, and are working on finding the problem.

That's not refusing to make an effort or a runaround, that's being honest.

I get it, it's frustrating for you. I have yet (and hoepfully don't) experience this with my R1S but we are having unsually cool weather here so AC is not worknig hard. It sounds like this is a heat related symptom.

This is a perfect example of early adopter territory and what goes with it. IMO, your options are:
1. Wait for a resolution
2. Demand a buy back or trade in
3. Determine if, when and what circumstances trigger the lemon laws in your state (they vary state to state) and threaten to go that route.

I like to get peoples perspective on how long a "early adopter" period is? What are your thoughts on that?Maybe you already told me thoughts on that and if so sorry....i am feeling like we are at or near end on that. These have been in production I believe over a year and a half now and I think production well into the 20k's.

 

[Jayhawkeye]

Watching this thread, as I think I initiated this top two months ago when our S started doing it. The KC SC said it’s normal even though it’s absurdly loud.

It happens daily now that it’s much warmer, and the pitch drops or rises if you turn the fans down or up. Stops completely when the AC shuts off. However the AC runs just fine.
It’s almost like they are trying to figure out how to retrofit a buffer around the motor to eliminate the vibration?

sometimes it feels like I have my foot on a dildo. No wonder my wife likes it.

 

[Tahoe Man]

This ongoing experience continues to deteriorate. Rivian corporate just called me back and, at long last, acknowledged that the sound issue is indeed abnormal. However, I almost fell out of my chair when they informed me that they currently lack a solution and are hoping to find one in the future.

At this point, I find myself uncertain about the next course of action. When a corporation refuses to make any effort to rectify a known quality problem, what options are available to an individual? I am seeking guidance on how to proceed. I was hoping the issue was with the Dallas service center but now I'm getting the runaround from corporate.

Wow, that really sucks. Basically they just said, live with it. That like a fingernail on chalkboard annoyance sound.

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