Service not until 6 weeks from today!

[LL75]

Thanks for the reply everyone!
1. Yes, I tried to reset the speaker and had the service folks assist me attempting to fix the speaker to no avail.
2. The noise from the shoulder harness is a grinding and clicking noise. It was difficult to even pull the harness out to use it. I see this as a safety issue.
3. I drove through 2ft of water at under 5mph. Three days later the horn sounds a little better. I was surprised it was impacted by so little water.
4. Love my R1T but would have appreciated the folks I interacted with in the purchase process being upfront with me re this service issue so I could have been prepared for these delays in service. Honesty and transparency are important.
5. The Tesla, Model Y, was a good car but not a truck. Wouldn’t go back to it but at least they were upfront with issues and helped me feel like they cared about my issues when and if they occurred.

Once again, thanks for all the input. Looking forward to finding solutions instead of problems. In my opinion though the answer to my concerns would have been less reactive if the companies representatives would address this ongoing and country wide issue in the purchase process, no surprises instead if after the fact.

if you think the harness is a safety issue, call them back and tell them your little kids are sitting back there. They will upgrade this to urgent and get you in.

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[ads75]

I took delivery in November, now about 10k miles. About a month ago my 12v batteries died, it took 2.5 weeks to get a mobile service appointment. Truck was completely dead, in my driveway, I had charged to 70% the night before, I don't think I have taken the main battery below 25% yet. I live 2.5 hours from Brooklyn. A couple days after they changed my 12v batteries, I got several Motor Fault Alarms on startup 3 times. When I called service, they had appointments available that week for me. So while it took awhile to get an initial service for a completely dead truck, they did have appointments available when my problem seemed to be more severe than dead batteries.

I know its frustrating for customers to have to wait for service appointments, especially for cosmetic stuff they see every day, but they do need to prioritize dead trucks or safety problems. And as others have said, we all bought early, we have to have known there might be some issues early on, this isn't a well established manufacturer. I am not trying to justify the wait times, but its not the Honda dealership down the road thats been there for 20 years. Or the Jeep dealership (Courtesy Jeep in Coatesville Pennsylvania) couldn't replace my radio over a 3 month period.

 

[Dark-Fx]

You're surprised the horn is impacted from so little water? How many cars can drive through 2' of standing water and be fine again?

Some people are surprised because they haven't read the manual or can't remember every little thing in it. I'm not surprised by that at all though, it's quite a novel.

 

[defcon888]

Unfortunately, your issues aren't a safety issue per se...and they will address safety issues first. For example, we had the "headlight system not charging" pop up on the screen. THis meant that we couldn't use the headlights which would render the R1T useless at night. That was a safety issue and we got it in within 2 days and got it back after almost 3 weeks.

We have a little (minor) fit and finish issue and if we were to put a service request in, it would be a few months off for sure.I am sorry that you are experiencing this........we feel your pain. We all spent great money on this vehicle and just want it to work as promised.

With the speaker, did you charge it up from an outlet in your house?. I have heard that the first time you remove it you have to charge it up separately from the vehicle. I think that is hit and miss because ours worked right from the start.

Keep us all posted....and don't give up on a great vehicle

 

[R1Tom]

I am really hoping Rivian can speed up the service center expansions and opening up some more of the "in the works" sites shown on the Rivian map. Because I absolutely love my R1T! And I want to keep buying new ones to replace it.

The summer build quality (some are good....some are bad) is overloading the current capacity and I worry that the negative press on all the internet forums is going to actually start hurting sales.

I think most people would be pretty understanding of most of the issues people are having, but taken care of expeditiously. Alot of mental games go on shortly after buying a $90k vehicle and finding significant issues and then learning you have to look at them for 3 months sometimes more sometimes less.

I get it....dead trucks should take priority....but that also raises the question.....how many are dying that they are then overloading all the service centers? And we haven't even begun the tonneau replacements.

 

[Donald Stanfield]

Yes sir!!! I was surprised! My R1T is not a car it’s a truck that can drive through over 3ft of water. The service center was ALSO surprised. End of story Donald!!! Have a good day!

Its not super common to have a vehicle that can ford that deep of water and not reading the manual where it explicitly says the horn could be affected isn't great. End of story.

I will have a great day, you have an even better one!

 

[moosetags]

I think that Rivian needs to reconsider opening these new big city "Sales Spaces" to sell more vehicles that they can't service. They need to be opening many more service facilities to fix the trucks that they have already sold in a much more efficient and timely manner.

Brian

 

[R1Tom]

I think that Rivian needs to reconsider opening these new big city "Sales Spaces" to sell more vehicles that they can't service. They need to be opening many more service facilities to fix the trucks that they have already sold in a much more efficient and timely manner.

Brian

I completely agree on this one! Service is a pain point and I feel they can't out market some of the bad experiences I am reading about.

 

[NY_Rob]

Even if Rivian set up service tents or rented out vacant facilities till official SC's are built out.. .there's still the labor shortage of skilled mechanics (is "mechanic" considered a dirty word nowadays?). In a country where blue collar jobs and trades are looked down on and trade schools have all but vanished for the most part.. where are trained mechanics supposed to come from? There are only so many available, and most are already gamefully employed and well compensated. Rivian can build all the SC's they want.. you still need people turning wrenches to make repairs!

 

[Prime]

This at the Costa Mesa Service Center

My first service was 10 weeks out. Second was shorter but I have a feeling it was because several issues were not properly addressed at the first service. But I would say 4-8 weeks is about average for Costa Mesa until the two other planned SoCal locations open up.

 

[moosetags]

Even if Rivian set up service tents or rented out vacant facilities till official SC's are built out.. .there's still the labor shortage of skilled mechanics (is that considered a dirty word nowadays?). In a country where blue collar jobs and trades are looked down on and trade schools have all but vanished for the most part.. where are trained mechanics supposed to come from? There are only so many available, and most are already gamefully employed and well compensated. Rivian can build all the SC's they want.. you still need people turning wrenches to make repairs!

I fully agree with your assessment as to the current blue collar labor situation. All of the trades are short-handed.

When it comes to hiring EV techs, this is a relatively new thing and there are almost no qualified techs to hire. Rivian needs to consider taking on their own technician training to get the people that they need now and in the future.

Brian

 

[pmorrow]

My first service was 10 weeks out. Second was shorter but I have a feeling it was because several issues were not properly addressed at the first service. But I would say 4-8 weeks is about average for Costa Mesa until the two other planned SoCal locations open up.

Thanks for the update!

 

[Flypony53]

Picked up my R1T two weeks ago. The removable blue tooth speaker doesn’t work, having a mobile service call to get a new one (two weeks out). Found my rear passenger seatbelts are making terrible noises when used and after driving through some flooded streets, 2ft deep puddles, my horn now sounds like a dying duck. Called for service hoping they could assist at my mobile appt, however, they said it has to be in the service center. Scheduled me for 6 weeks from today. If I knew the service would be so delayed I might not have bought the truck! Had a Tesla recently and NEVER had to experience huge delays like this! Come on Rivian, for what I paid this is UNACCEPTABLE!!

Picked mine up a little over 6 weeks ago. Filed a service request for a trim piece and AC issues 3 weeks ago. First available is mid October here in Houston. Received a call the night I filed it where Rivian said they would expedite and give me a call. 3 weeks later, nothing.

 

[NY_Rob]

When it comes to hiring EV techs, this is a relatively new thing and there are almost no qualified techs to hire. Rivian needs to consider taking on their own technician training to get the people that they need now and in the future.

I looked on Indeed, ziprecruiter, Glassdoor, etc.. and see Tesla pays it's service techs up to $40+ (and includes medical, dental, retirement benefits, etc..) so Rivian needs to at least match that and probably beat it in order for someone to take a chance on working for them vs. Tesla who is established.
If they would offer factory training with a contract guaranteeing graduating students will stay and work for Rivian for X amount of years as payment for the training, I think there would be a lot of interest!

 

[Cactus]

Phx service center just called me and delayed my scheduled service appt on Friday–that I had already been waiting 6 weeks for– out to mid-September. Uggh.
I have several small things, but the major issue is AC in Phoenix!

Clearly the service center wait times are a major issue and could give potential buyers reason to look elsewhere. RJ and supervisors need to have a "Come to Jesus" meeting with manufacturing/assembly at the factory. Quality of the vehicles needs to be much much better coming off the assembly line!

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