Consumer Reports Reliability Ratings 2024 - Rivian last

[Mathme]

I have 21k miles on my R1T and it's now been in the shop for its third visit. The first was for a punchless of items I discovered in the few months after delivery (I give vehicles a pass on this as they are all allowed some growing pains). The second was for a leaky CV boot that was seen the next business day and fixed within 48 hours. Now for it's third, it's in for the AC fix, suspension clunking, have the battery replaced (Rivian added that to my open order), as well as some other small campaigns they have open.

My largest complaint is it takes about two months to get an appointment, and then the queue is so long that they said it'd be close to two weeks before they get to look at it. I don't doubt the service writer on this one as there was literally no where to park in their lot.

I asked him how they are doing and he said they really hope Rivian opens some new service centers in the Bay Area...and there's rumors of 3-4 more. They really need to have their service center capacity increased before the R2 and R3s come out.

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[NY_Rob]

...l love driving my R1T but I shudder to think how expensive it will be to keep running once the warranty runs out.

Being that the first Rivian vehicles were delivered in Oct 2021, there are some now just outside of the 3yr B to B warranty with more timing out of the B to B warranty every day.
I think we'll be seeing quite a few "I can't believe how much Rivian wants to repair XXXX" threads soon

 

[Killer95Stang]

Being that the first Rivian vehicles were delivered in Oct 2021, there are some now just outside of the 3yr B to B warranty with more timing out of the B to B warranty every day.
I think we'll be seeing quite a few "I can't believe how much Rivian wants to repair XXXX" threads soon

Good point... Don't forget the car rental bill when Rivian isn't covering it for a warranty claim. Imagine dropping off your car in a few years and being told it will be diagnosed in 2 weeks.

 

[ElGuano]

Rivian's product is very unique, appears high quality, and the owners feel special since the vehicles are still relatively rare, so they're satisfied. There are lot of uber-luxury products that check these boxes even if they're unreliable as can be, and owners still love them.

Is Bugatti on the list? Because I assume it's kind of like that. Hardly a super-reliable vehicle (not that I'd know) compared to everything else, but everyone who owns one has something special.

 

[kurtlikevonnegut]

Good point... Don't forget the car rental bill when Rivian isn't covering it for a warranty claim. Imagine dropping off your car in a few years and being told it will be diagnosed in 2 weeks.

I think Rivian has learned some hard lessons in the value of factoring repairability into the design and build process and I expect those lessons to be implemented on the R2 and beyond (and I expect some were factored into the R1 refresh as much as could be without drastically changing the design). I think one of the things hampering their service model is that too many of the fixes on the G1 vehicles can't be done via mobile service, but I expect them to continue to address that going forward with the intent to have the vast majority of service able to be done remotely.

 

[sacramentoelectric]

Good point... Don't forget the car rental bill when Rivian isn't covering it for a warranty claim. Imagine dropping off your car in a few years and being told it will be diagnosed in 2 weeks.

Oh man, I didn’t even think of that. Ouch

 

[beatle]

Is Bugatti on the list? Because I assume it's kind of like that. Hardly a super-reliable vehicle (not that I'd know) compared to everything else, but everyone who owns one has something special.

A VW with a quad turbo 16 cylinder engine and 10 radiators? Hmm, maybe!

 

[NY_Rob]

Oh man, I didn’t even think of that. Ouch

Yeah, and even getting your Rivian looked at 2 weeks after drop off is faster then many have seen.

I think the reason Rivian is suddenly replacing sooo many 12V batts in Gen 1 vehicles "proactively" is because their warranty from C&D technology (the 12v battery manufacturer) is about to expire on many vehicles and they don't want to be eating the cost if owners push-back on an $800+ out of warranty battery replacement.

 

[edman007]

It has nothing to do with how many vehicles are sold. CR reliability ratings are based on their surveying only their subscriber base. So it’s already a biased population (those who read CR) that they are surveying. I am a subscriber but I didn’t get a survey request.

That's kinda my point, if consumer reports decision to include them on a reliability rating has nothing to do with the number of vehicles produced, then it must be that their source data is not representative of the vehicles produced (or have some kind of bias)

 

[AllInev]

Seems consistent with my experience after 2.5 years of ownership. In my 10+ service visits at three different Service Centers, there’s been an overflow of R1 vehicles in the parking lots awaiting service. And SC folks barely managing what appears to be logistical chaos.

That said, I don’t regret purchasing my R1T. However, I did end up canceling my R2 reservation because of reliability concerns.

 

[DayTripping]

Seems consistent with my experience after 2.5 years of ownership. In my 10+ service visits at three different Service Centers, there’s been an overflow of R1 vehicles in the parking lots awaiting service. And SC folks barely managing what appears to be logistical chaos.

That said, I don’t regret purchasing my R1T. However, I did end up canceling my R2 reservation because of reliability concerns.

While I really love my R1T, my experience has me rethinking the R2 reservation I've made on day 1. It would likely end up being my wife's car and the issues I have had, and been fairly tolerant of, she wouldn't be. Nor would most "mass market" buyers.

If they even have 10% of the issues the R1's do, they will clog the service centers and massively push out service timelines. This assumes that there isn't much ramp up of SCs and techs. I am sure there will be some (or at least hope there will be) but I doubt it will be enough.

So at this point, I haven't cancelled my R2 reservation but I have been very seriously thinking about it. Either that, or hold onto it but give it some time to see how the early issues get sorted out. I definitely will not complete my purchase until I test drive one. I almost made that mistake with a Cybertruck and felt I dodged a big bullet there. Then again the issues are more than I expected with my R1T.

Overall I still have high satisfaction with my Rivian but I am already hearing my wife complain about just getting the truck and it is already in the shop and been there for several weeks. Thank god it wasn't her car. Her model 3 has been perfect for the almost 3 years we've owned it and only needing tires. I am pretty confident that the R2 owners are going to be more like her than me and less tolerant of any issues. At least my issues aren't super major so far but not being able to get into my truck because the key cards wouldn't work on the outside door could have been a real PITA.

 

[Alanparkcity]

Would really like to see the number of respondents per manufacturer.

The most bizarre stat from this article is even though they were last in overall reliability they were first in owner satisfaction. ??

This includes all the software glitches that are solved with updates. Actual physical repairs are far lower.

 

[Noplacelikeloam]

Well, I love my R1T. Its amazing, near perfect.

BUT and its a big but . . . . . that is after 5 SC visits with a top tier SC (from what I can tell) and about 15K of warranty work, all in in the first 12 months of ownership, mostly due to poor manufacturing, assembly or redesigned components.

So, I hate to say it, but yes. Rivian have a long way to go and a lot of money to spend in order to get there.

 

[LR4toR1S]

https://www.consumerreports.org/car...who-makes-the-most-reliable-cars-a7824554938/

Can't say I am surprised. Still love my R1S but yeah they aren't coming out of the factory trouble free.

FWIW I am a CR subscriber and was never sent a survey to complete. I would have actually been honest with the survey. My first R1S (my current vehicle is my second) had a catastrophic rear motor failure 20 miles from the service center which led eventually to a buy back. But I did give Rivian a second chance and the second vehicle is not without its issues (in 6 months it has been in service center three times and mobile service 3 times) but at least the rear drive unit didn't self destruct. So the poor reliability rating is deserved at this juncture, but hopefully they can improve QC at the factory to resolve this and take pressure off the overworked service centers.

You made it 60 miles? I made it 30 miles from purchase pickup and mine broke otw home.

 

[LR4toR1S]

I have 21k miles on my R1T and it's now been in the shop for its third visit. The first was for a punchless of items I discovered in the few months after delivery (I give vehicles a pass on this as they are all allowed some growing pains). The second was for a leaky CV boot that was seen the next business day and fixed within 48 hours. Now for it's third, it's in for the AC fix, suspension clunking, have the battery replaced (Rivian added that to my open order), as well as some other small campaigns they have open.

My largest complaint is it takes about two months to get an appointment, and then the queue is so long that they said it'd be close to two weeks before they get to look at it. I don't doubt the service writer on this one as there was literally no where to park in their lot.

I asked him how they are doing and he said they really hope Rivian opens some new service centers in the Bay Area...and there's rumors of 3-4 more. They really need to have their service center capacity increased before the R2 and R3s come out.

Land Rover take service appointments 2 months in advance. They are both Boutique autos with limited space and limited technicians with the proper expertise. This is actually normal. We don't have to like it though.

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