Reporting issues to Rivian HQ

[Irish76]

Does anyone know if there is a way to inform Rivian of a systemic issue without going the service ticket route? Two service centers couldn’t fix these issues so I want to be certain that HQ knows to include them in a future SW update:
1. Both Amazon music and streamed music from iPhone glitch/stutter/skip. I don’t have Spotify or Apple Music so can’t check them. (SC says eventual SW drop will fix). Many forum members have reported some version of this issue.
2. Since the last drop, Google Maps freezes on first trip of the day and will not allow you to program routes/trips. Takes a soft reset to fix (temporarily). I’ve also seen several folks complain about this.

I could call service support and try to get them to log a ticket, but perhaps there’s a better way that someone knows about? TIA

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[Mellowyellow]

In the app, scroll all the way down and there is a button that says “share feedback”

 

[Irish76]

Oldsmobile Mike - many thanks. Can’t believe I missed that.

 

[SwampNut]

There is no evidence that this will result in anything at all, besides a "thanks for your feedback" auto-email. It's probably going to some intern who bins it.

 

[Irish76]

There is no evidence that this will result in anything at all, besides a "thanks for your feedback" auto-email. It's probably going to some intern who bins it.

That may indeed be true, but unless you can recommend another way, it is the avenue we have.

 

[Dark-Fx]

That may indeed be true, but unless you can recommend another way, it is the avenue we have.

CC [email protected]

 

[Ye8qhYD7f]

As far as I know, streaming music from iphone stuttering issue is actually an iphone issue, it's getting less frequent now with ios 18.6.2, 18.6.1 was a disaster.

 

[Irish76]

As far as I know, streaming music from iphone stuttering issue is actually an iphone issue, it's getting less frequent now with ios 18.6.2, 18.6.1 was a disaster.

I wasn’t very clear. Amazon music from the car (not my phone), is the problem. I got a new phone and the phone-streamed music glitches stopped). So you were right about that. However all streamed music from the car still glitches… systemic Rivian issue that they are aware of.

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