XCare Extended Warranty on Rivian: My Full Claim Experience (And Outcome)

[Mark_AZR1T]

Seems that you got lucky with XCare covering the door handle. I went to purchase the warranty and took a look at the draft contract and the list of parts not covered has increased:

IX. WHAT IS NOT COVERED:

C. For any of the following parts or services: filters, fluids, lubricants, alignments, coolants, batteries not specifically listed for Coverage, sealed beams, interior LED lighting, hoses, clamps, belts, mobile connector, wall connector, any future external connectors, and any related charging adapters, tires, wheels, wheel covers, wheel lugs and lug nuts, valve stems, light bulbs, lenses, brake rotors, brake drums, brake shoes, brake pads, upholstery, paint, glass, trim, moldings, weather strip/body seals, door handles, lift gate handles, tailgate handles, door bushings/bearings, body panels, sheet metal, bumpers, frames and structural parts, sub-frames, brackets, convertible top assemblies, vinyl top, conversion van appliances, shop supplies, environmental waste charges or disposal fees, lost or missing parts, electronic diagnostic equipment fees, freight, any repairs to correct rust, corrosion, water intrusion, water ingestion, water damage, water leaks, air leaks, wind noise, squeaks, rattles, odors, carburetors, manual clutch system (friction clutch disc, pressure plate, throw out, and pilot bearing), and dual clutch assemblies for automatic transmissions. Any options/equipment not originally installed by the Vehicle manufacturer.

I think there may be a misunderstanding regarding the door handle situation. There wasn’t any “luck” involved. It was classified as an internal mechanical failure. The exterior handle itself didn’t fail, the internal electro-mechanical component did, which made the approval straightforward.

As for the list mentioned above, most of those items are standard components found on virtually any vehicle. A few even appear to be generic carryovers from ICE templates, such as references to a manual clutch system.

Nothing unusual here. Carry on.

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[impulsoren]

One key detail I discovered through careful reading and questioning: xcare will not pay for a second replacement of an item they have paid for once. Their explanation was that those items are usually covered by a new parts warranty, and the guy said xcare has never received a request for a 2nd repair of the same part.
im unsure how thoroughly the sales guy researched that last statement.
HV batteries are only warrantied for capacity loss, which basically never happens. If there is some sort of internal short or other failure they won’t pay.
I bought one anyway.

 

[joec19]

I think there may be a misunderstanding regarding the door handle situation. There wasn’t any “luck” involved. It was classified as an internal mechanical failure. The exterior handle itself didn’t fail, the internal electro-mechanical component did, which made the approval straightforward.

As for the list mentioned above, most of those items are standard components found on virtually any vehicle. A few even appear to be generic carryovers from ICE templates, such as references to a manual clutch system.

Nothing unusual here. Carry on.

My point being, the list of exclusions I was given has expanded compared to the exclusions in DeanB's contract they attached in their message (which also includes ICE components). Since door handles are now on the list, for someone else XCare may argue it's not covered even if there's an internal component at fault.

 

[Mark_AZR1T]

One key detail I discovered through careful reading and questioning: xcare will not pay for a second replacement of an item they have paid for once. Their explanation was that those items are usually covered by a new parts warranty, and the guy said xcare has never received a request for a 2nd repair of the same part.
im unsure how thoroughly the sales guy researched that last statement.
HV batteries are only warrantied for capacity loss, which basically never happens. If there is some sort of internal short or other failure they won’t pay.
I bought one anyway.

I have the original 8 year, 175,000-mile OEM battery warranty from the vehicle’s in-service date. Rivian covers failures related to the battery, including capacity dropping below 70 percent during the warranty period. That factory coverage runs longer than my XCare extended warranty in both years and miles.

 

[harkco]

Has anyone used Rivian's extended warranty program they emailed about a while back? Said it was initially going to be in Texas. I have reached out to them about it several times with no response from Rivian.

 

[Oldcarguy]

I called and spoke to a guy about Rivian's extended warranty. He said the would consider allowing me to buy a warranty. He said they would contact me by the end of January. I have not heard anything from them.

 

[KKado]

I also just purchased the Xcare warranty and spent quite a long time with Cary. He is really a no pressure guy but if you talk to him, call him directly if you purchase at a later date as I assume he is commission based. He offered me 18 months if 0% financing after the initial down payment of 20% of the cost. It’s essentially less than my cable bill! Worth the peace of mind. I have a low mileage 2022 R1T Quad so I felt the pricing was much more reasonable than Rivian’s (which I wasn’t eligible for because I live in NJ).

 

[LL75]

I got an email from Rivian today about extended care. I am in Texas btw. However, I bought Xcare 6 months ago.

Introducing Rivian Care​

We’re excited to introduce Rivian Care1 — two optional vehicle protection products powered by Assurant®. It helps keep your R1 protected beyond your manufacturer’s warranty.2 Coverage costs less when you purchase while your warranty is still active, but you need to enroll by May 26, 2026. You’ll also enjoy a zero deductible on your approved claims.​

 

[harkco]

I got an email from Rivian today about extended care. I am in Texas btw. However, I bought Xcare 6 months ago.

​

​ ​ ​ Introducing Rivian Care​

​

​

​

​ ​ ​ We’re excited to introduce Rivian Care1 — two optional vehicle protection products powered by Assurant®. It helps keep your R1 protected beyond your manufacturer’s warranty.2 Coverage costs less when you purchase while your warranty is still active, but you need to enroll by May 26, 2026. You’ll also enjoy a zero deductible on your approved claims.​

Did you reach out to them first or did they initiate contact? Also, how early of a VIN do you have? Thanks in advance.

 

[LL75]

Did you reach out to them first or did they initiate contact? Also, how early of a VIN do you have? Thanks in advance.

I did not reach out. My 2023 quad r1s is 3 years this march. I am one of the early pre ordered. It looks like Rivian is partner with assurance.

 

[dcmackintosh]

Thanks for the great info in this thread. We bought our G2 R1S Dual Max in Sept 2024 and it has been back to the SC for warranty work too many times and for too long. Twice it had to be towed, both times in February, when we really need it for winter driving. Probably 5+ weeks total at the SC. I've put 42k miles on it in 18 months, so it'll be out of warranty very soon. This is the best car we've owned and the least reliable (Audi e-tron SUV also terrible, but with more miles). Unfortunately, there's no other vehicle which meets our wants and needs as well, so we're planning to gamble with the third-party warranty.

 

[DJFrerichs]

This is great to hear! Thanks so much for sharing.

 

[MoreTrout]

Pretty sure I'm going to get this based on all of the helpful input. Currently at 59k miles. Sounds silly, but I was blown away by being able to get a quote just by entering my vehicle information without being forced to give up a single bit of personal contact info. Never see that these days. My only mild complaint is they only split it into Battery/Drive unit only, or Premium with additional comprehensive. Wish they had an option for just comprehensive without battery/drive unit which would make way more sense given the much longer manufacturer battery warranty.

 

[Oldcarguy]

I was contacted by Rivian Care today after visiting with the service center. I am not eligible as I am not the original purchaser from Rivian. Now I know.

 

[bagsofcole]

Will X-Care provide a loaner or rental?

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