In 4th year of waiting ... beginning to question if the wait is worth it

[paariv]

It's simple. Rivian's upper management doesn't respect its customer's enough to update them on progress or empower their employees who are first point if contact to do so either.

I would love for an analyst to grill them on this on the earnings call, like:

How do you expect to earn customer goodwill if you can’t give any remotely timely comms about delivery timing? Do you think it’s a good experience only to hear from Rivian after the deadline has already come and gone?

You are setting deadlines, missing them, and pretending you’re on track. Can investors trust your statements about deliveries?

How many deliveries to non-employees or affiliates have taken place? If you don’t have an exact number now, will you commit to giving us one by end of week?

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[GaryL]

I would love for an analyst to grill them on this on the earnings call, like:

How do you expect to earn customer goodwill if you can’t give any remotely timely comms about delivery timing? Do you think it’s a good experience only to hear from Rivian after the deadline has already come and gone?

You are setting deadlines, missing them, and pretending you’re on track. Can investors trust your statements about deliveries?

How many deliveries to non-employees or affiliates have taken place? If you don’t have an exact number now, will you commit to giving us one by end of week?

Maybe that dude from the NYT who used the info here to write a story knows a stock analyst who will participate in the call and ask those questions. Someone who has been in contact with him should reach out

 

[SeaGeo]

I would love for an analyst to grill them on this on the earnings call, like:

How do you expect to earn customer goodwill if you can’t give any remotely timely comms about delivery timing? Do you think it’s a good experience only to hear from Rivian after the deadline has already come and gone?

You are setting deadlines, missing them, and pretending you’re on track. Can investors trust your statements about deliveries?

How many deliveries to non-employees or affiliates have taken place? If you don’t have an exact number now, will you commit to giving us one by end of week?

I've thought the same for a few topics. Makes you appreciate companies (like Tesla) who also answer questions from general investors in some way.

 

[Scoiatael]

I've thought the same for a few topics. Makes you appreciate companies (like Tesla) who also answer questions from general investors in some way.

Tesla definitely has interesting earnings calls. I like how Elon will answer a question then start going on a long winded rant about something unrelated. But at least he'll answer the question at some point.

 

[azbill]

I really wanted the max pack. Only way to get a Rivian before 2024 is to get the smaller battery. By then, the Silverado will be out. Ford will be nearing completion of their revised F-150 EV. As of now, it appears that I could put a Hummer or F-150 Lightning in my driveway by July of this year.

GM just announced they will build 21K Hummers this year.

 

[Iwantatesla]

you mean the article that came out that just summarizes all the posts from this forum?

welcome to Tesla circa 2012.

 

[Deleted member 5294]

I am tired of the wait, what drives me nuts is that, in June 2021 they said wait till thanksgiving….all that wait to tell me summer 2022. I exploded ?

 

[jjwolf120]

I am tired of the wait, what drives me nuts is that, in June 2021 they said wait till thanksgiving….

Your timeline isn't correct. In June 2021 they said wait until September 2021. In September or October they said wait until Thanksgiving. In November of 2021 they gave everyone with a launch edition an approximate delivery window.

 

[SilverII]

I place my order about 3 weeks ago... i guess I'll be waiting a while

 

[Deleted member 5294]

Your timeline isn't correct. In June 2021 they said wait until September 2021. In September or October they said wait until Thanksgiving. In November of 2021 they gave everyone with a launch edition an approximate delivery window.

You are right !! It was that exact thing. I ask with curiosity there must be some leverage for us as they hold $1000 of ours and handle customers like this ? I know I can cancel and almost did but then held back.

 

[hed]

If memory serves me correctly on delivery time frames...

June went to July, then it was all about the guides, then it was Sept, then November, then an IPO and eventually the emails with supposed delivery time frames. For some it may be a little different story, but that's how I remember it.

As for production, I believe there's a strong possibility Rivian does not deliver 4k-7k vehicles to non employees in 2022. Perhaps even missing a portion of 2023.

Jan/Feb delivery time frames did not look to pan out. I assume that means none of the other time frames will either. Perhaps Rivian will surprise us and have a lot of releases out in early Summer. I just wouldn't count on it.

We will still keep our reservation, what's to lose? However, now all the positives I felt towards Rivian have given way to the feeling of buying the truck in spite of the company. I am starting to feel antagonistic towards Rivian because of their bungled way of communicating. But more so because they are still doing it.

 

[Trandall]

@the long way downunder I'm only halfway through this thread but I must say I do not agree with this statement:

Selling 18650's stacked in a box with 2018 cooling technology is a mistake – as is building the car without a heat pump.

Mainly the heat pump part. Firstly the R1's have a heat pump that is unidirectional and cools the cabin commonly called an air conditioner. Compressor condenser units work well to change the air temperature across the coil by about 50 dergrees or so. They struggle to get much more than that out of the modern "eco friendly" refrigerants and become less efficient near the margins. This means in -10F temps they can heat air across the coil to maybe 50 degrees which is not enough without some other heat source to supplement. While heat pumps have an efficiency advantage over resistive heating in the mid band they are also far more complex, require more maintenance, loose efficency over time, and are less reliable than resistive heating. Resistive heaters not only work well in very cold climates they are also far cheaper than heat pumps. I prefer Rivians approach. I believe Tesla is currently having some issues with their heat pump system it may turn out that Tesla's strategy was a mistake. I believe Telsla can make their system function adequately but don't agree its inherently better because they use a heat pump.

 

[stynes]

For us, we will still keep our reservation, what's to lose? However, now all the positives I felt towards Rivian have given way to the feeling of buying the truck in spite of the company. I am starting to feel antagonistic towards the company mainly because of their bungled way of communicating. But more so because they are still doing it.

Yes, this. And all after RJ's email from 7/16/21, "I... know we need to do a better job at communicating specifics around deliveries" which makes it sting even more.

 

[stickyfingers]

Since the last email from RJ, I’ve told myself this is put up or shut up week. I don’t know anything more than anyone else here, but I too am beginning to feel the cold hands of Octobers past tingle the back of my neck.

I hope I’m wrong, but as of now I’m VERY disappointed. Had a really crumby interaction in a css chat earlier this week too. Of course nothing new was shared but the agent was an absolute tool. —Normally they’re at least pleasant.

Pleasant tools.

 

[GaryL]

After the photoshop Limestone episode it’s obvious Rivian monitors here. If they haven’t picked up on the definite shift to the dark side here they are tone deaf. I really think the turning point was the realization that employees hired within the last year are driving around in new R1T's

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