A2Z recall - updated lead time?

[DKM_R1S]

This is regarding the voluntary recall that A2Z is doing with their first gen NACS adapter. I placed my request with A2Z for a replacement adapter on December 10. Aside from the initial acknowledgement of my request, I have received no updates. It’s approaching a month now. Has anyone else experienced a similar delay?

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[Ralph]

I submitted my "claim" 11/9 and received my replacement 12/30. No updates in between. Upon filing the claim, A2Z said they were going to provide instructions re: the old/bad one, but have not done so. Doing a quick search they are simply having users dispose of them.

 

[LL75]

too me almost two months from the replacement email. I got the replacement last week

 

[tcole]

Mine shipped last week and I requested it just after thanksgiving.

they are pretty backed up with the volume of replacements, plus the holidays.

 

[Singletracker]

Filed for my replacement adaptor on 11/11. Just received it two day ago.

 

[DKM_R1S]

Filed for my replacement adaptor on 11/11. Just received it two day ago.

thanks for all the replies. So, I just need to be a little more patient…

 

[Singletracker]

thanks for all the replies. So, I just need to be a little more patient…

As my grandmother used to tell me - Patience is a virtue ?

 

[Manalishi]

thanks for all the replies. So, I just need to be a little more patient…

A2Z has a great status page here:

https://a2zevshop.com/pages/status-of-recall

 

[DKM_R1S]

I’m the OP and I just received the strangest email from A2Z today. I already submitted the photo of my adapter and order information, so not sure what this is about. My name is not Yanet, so have no idea what that means. ?

 

[RWerksman]

There is no Dan.

Only Zuul Yanet.

 

[FooF]

https://apps.shopify.com/yanet-return-and-exchange
It looks like Yanet is a return and exchange Shopify plugin that A2Z is using to simplify the process.

 

[CANCERDOC]

I just received my tracking number a few days ago. They had a backlog and are getting to it.

 

[George Kaplan]

It may not still be the case, but the workers at the Canadian postal service were on strike for several weeks towards the end of the year. This may have impaired A2Z’s ability to roll out their replacement orders in a timely manner.

Also remember the items are shipped from Canada so there is a whole customs clearance process these adapters must undergo when they’re sent to the US.

 

[RWerksman]

It may not still be the case, but the workers at the Canadian postal service were on strike for several weeks towards the end of the year. This may have impaired A2Z’s ability to roll out their replacement orders in a timely manner.

Also remember the items are shipped from Canada so there is a whole customs clearance process these adapters must undergo when they’re sent to the US.

This was a big thing impacting shipping both ways - everything essentially shut down. It looks like it's back up and running as of a few days ago though.

 

[Mygrain]

If, like me, you are just getting around to requesting an exchange from A2Z, be advised that the URL to initiate an exchange is now: https://a2zevshop.com/a/VE

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