Tesla gaps are horrendous (especially on the Model Y but the 3 is almost perfect these days).
I am afraid to tell you; but it is a mindset thing. I think the car is completely perfect for me. I even had a paint chip, very small. I just picked up a paint pen online and drove back home. Wow it rides so good! Good is the enemy of the perfection. Next time go with an open mind and you will really enjoy the car. If you like compliments (everybody likes appreciation; mother Theresa said it is needed more than bread in this hungry world) you get a ton with this one.
Thank you for sharing your experience. Yeah it was pretty evident they were short staffed and I did catch them at the very end of the day which probably didn’t help matters. Obi was great to work with and understanding in listening to my complaints. You hit the nail on the head they need help and it’s obvious. They are clearly not equipped to handle us “divas” in miami lol. You’ve got me thinking about the detail and how they may make it worse. I’m worried that if that happens I’ll just move on from Rivian. It just didn’t feel right taking a vehicle in that condition you know? Do you think requesting another vehicle with a different vin to be out of the question? My perception of this vehicle and SC is tainted at this point to be completely honest.
I have a higher than most standard on rattles, delivery quality, etc... like you I suspect.
The water spots are caked into the paint and materials of the vehicle. They aren’t water spots that you can take off with a standard detail it needs to be paint corrected. And with my experience having paint corrected several vehicles and one of my friends being a professional Detailer I can tell you that the clear coat and vehicle is never the same after a paint correction. There’s only so many times you can “correct” a vehicle. Buffing and what not eats into the clear coat and protection of the vehicle that’s just facts.
I don’t think anyone is saying that those aren’t frustrating issues - I would have been annoyed as well. You’ve changed the title of the thread to tone it down a bit and are taking a more reasonable approach at this point, which is what the other folks responding were ultimately suggesting. Rivian does need to improve the QC, and we all hope it’s getting there…but pitchforks isn’t gonna happen for water spots and panel alignment imperfections, especially for those with pre-March 2022 pricing. At current pricing, I think expectations should indeed be higher, but that massive discount we got is part of the tradeoff.
The same could be said about “apologists” for OP‘s complaints or method of delivering those complaints. Except the brand in that case is the complainer.
I mean this sincerely and kindly: then go by an iX or EQS and move on happily with your life. Time on this earth is too short for you to be miserable about owning a Rivian. Know thyself.
I had very real gripes with my first R1 as well as with the Hummer EV, and with a Bolt that I had (and other vehicles in my history). Sure, you could call me a "complainer", but you would be doing so from a distance; with no actual experience as to the problems I was having. We can all do this to each other, me belittling your biggest problems and you doing it right back to me. I would submit that whereas it is an easy thing to fall into, it is not terribly productive.
I picked up a R1S last Thursday in Brooklyn SC. First the location could not be any worse as it is an industrial area with the exit out of the SC onto the street very difficult. When I arrived my vehicle was parked on the sidewalk. There was somebody washing the drivers side window which I thought was strange but later realized something was wiped on the side of that car that needed some detailing compound to remove. The car was in pretty good condition with one piece of trim that needed to be fixed. Lots of confusion about doing it now or would I have to come back (nightmare as I live in Pennsylvania) and they did manage to fix it fairly promptly. The Rivian service representative was very nice and seemed like she had not managed this process too many times prior which was no big deal other than the fact she did not know allot about the vehicle. My issue is more I can't believe Rivian or any company would locate their SC here and have customers bear the pain and suffering of going there. I lived in New York and went to college less than 3 miles away from the SC so it is not that it is in Brooklyn. It is in Brooklyn on a street that you can barely navigate and where you have customers drive their car away off a sidewalk. That is just poor. I am 63 years old and been fortunate to purchase many new cars in my life. This was by far the worst condition of a new car I have ever purchased in regards the detailing of it. Fortunately I detail my own cars and have products to remove water hardness off the windows and roof, glue from stickers that must have been removed, and even some blue plastic wrap that was left in the doors. Spent 2 hours just cleaning a brand new vehicle I purchased which is insane. I don't agree with some of the comments in regards we should take what we can get. I own my own business. If you treat customers like this, they will go some place else as this is disrespecting the customer. We deserve better and I fear having to ever bring my R1S back to that facility and find it dirty and parked on the sidewalk when I go to pick it up. Rivian needs to be better than that or they will not be in business long.
I think you just hit on the actual point many are trying to get across to OP (at least the one I was trying to get across). Most agreed they would ask the service center to fix those issues. Most thought the entitled way in which it was announced here was overblown. Just tell them you want it fixed and move on. If you come here an post a thread with a dramatic title implying you had THE worst delivery experience of all Rivian delivery experiences, etc., etc., etc., then you are going to get responses you don't really like. And you brought that on yourself. Many others have posted about bad experiences and issues with their vehicles without that entitled tone and everyone agreed with every word they said.
