RVXIAN
Well-Known Member
- Thread starter
- #1
Help !!! My truck is ready for delivery but I haven’t completed all of the steps. My 8 steps opened up last Wednesday 8/17. I spoke with my guide by reaching out on 8/18. Never got an introduction, I reached out. I talked to her on the phone covering the remainder of the process. She mentioned to expected a delivery of the last week of august to first of September. I’ve reached out a few times via call no answer. Texted. I received an automated message back of not being available. Sent an email no response. I texted her today asking about coordinating the process from my lender and how Rivian would accommodate. I did finally did get a response back, unfortunately it was just her mentioning she was busy and apologizing for not reaching out. I mentioned I understood were all busy 15 minutes later and if she could inform me on how to get all of the financing done as my lender doesn’t provide fund until they receive a title as collateral. To add fuel to the fire. I just received an email on preparing for delivery this Saturday 8/27. I’ve bought many cars in my time but this by far has to be the most stressful and worst communication by far. Even buying from Tesla was a far easier process. Any clue if I can get a new guide or do I have to be stern and set her straight ?
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