Drivecam requiring Infotainment reset since updating

[Ngkgb]

My first drive after updating I noticed the drivecam wasn’t working and needed a reset. I reset the infotainment system and had to reformat the card. It was fine until this AM when I had to once again repeat the same procedure as above. Never had an issue before the update. Only other constant is I was charging at home both times this happened.

Anyone else?

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[coney129]

I’m having this issue with my gen 2. I’ve noticed those USB C ports also stop charging my phone when connected to a cord. Are you having that issue as well? I thought it was hardware but now that you’re saying it’s happening to you after the update I’m thinking it’s software now.

 

[R1Thor]

?
I did a whole truck reset and tried a bunch of other things (reformatting the drive, swapping with a new drive, different ports, etc). My truck keeps saying the drive is too slow.

I have a ticket in to service, but their first available is September 3...

I'm thinking it's a software bug, given the fact that everything was working to spec before the update.

 

[Ngkgb]

I’m having this issue with my gen 2. I’ve noticed those USB C ports also stop charging my phone when connected to a cord. Are you having that issue as well? I thought it was hardware but now that you’re saying it’s happening to you after the update I’m thinking it’s software now.

I believe the ports still work, though I haven’t tried them when I actually get that message. I’ll check today and report back.

 

[R1Thor]

I can make it this far and we're good, then:

Sorry for the terrible screen glare; if you can't see that it says "Faster Device Needed"

Originally, I was using a Samsung USB-C 3.0 400MB/s read, 100MB/s write 256GB Flash Drive.

I thought maybe that went bad or was somehow corrupted after the software update, and after doing a full, and sleep reset of the vehicle, I ordered a new drive from Amazon. I now have a Sandisk USB-C 3.2 400MB/s read, 150MB/s write 512GB Flash drive with the same exact symptoms.

I've also tried reformatting them externally (via my PC Laptop) and doing drive error checks, but nada. I plug back into Rivian and go through the same motions with the same results.

Rivian Service sent me a message this morning telling me to try an infotainment reset without the device plugged in.

2 resets later and it's exactly the same unfortunately...

 

[Ngkgb]

I can make it this far and we're good, then:

Sorry for the terrible screen glare; if you can't see that it says "Faster Device Needed"

Originally, I was using a Samsung USB-C 3.0 400MB/s read, 100MB/s write 256GB Flash Drive.

I thought maybe that went bad or was somehow corrupted after the software update, and after doing a full, and sleep reset of the vehicle, I ordered a new drive from Amazon. I now have a Sandisk USB-C 3.2 400MB/s read, 150MB/s write 512GB Flash drive with the same exact symptoms.

I've also tried reformatting them externally (via my PC Laptop) and doing drive error checks, but nada. I plug back into Rivian and go through the same motions with the same results.

Rivian Service sent me a message this morning telling me to try an infotainment reset without the device plugged in.

2 resets later and it's exactly the same unfortunately...
[/QUOTE

Sounds lien a bug in the new software. Hopefully they’ll get enough complaints that they will have to correct it. Sometimes they wait for the next big update and in the release notes it will say “fixed a rare issue…”. Maybe our issue is that rare issue.

 

[Singletracker]

I, too, am having issues with my Drive Cam not recording. However, this has been a persistent and intermittent issue. Sometimes, it records, but usually, like 95% of the time, it doesn’t. For instance, today, it randomly recorded a short drive that I took. But, that’s the only thing on it. It has been connected for weeks. Where are the rest of the vids? Today, there was a notice in the car that my drive was almost full. Huh? It only had one 15 minute drive recorded, barely a GB. I am not to keen on chasing good money after bad, when I don’t know where the problems lies. I have a Samsung EVO 256 SD card with an adaptor plugged into the console USB-C ports. The car recognizes and configures the setup and says I’m ready to roll ? Well, I may be ready to roll, but nothing gets recorded ? It could be the card. It could be the adaptor. It could be the car ??‍ I’ve tried both USB-C ports - no luck. And yes, I have it set up in the Rivian settings to always record the entire drive. I think I’ll try a software reset, but doubt that will change anything. Of course, I could buy a new adaptor and see if that works. Next, would be a new SD card. Last, would be a new car - just kidding. I love my R1T.

 

[Electrified Outdoors]

Is anyone that is having these issues using an SSD? I didn't notice any issues with mine and I am using an SSD. I would definitely submit service tickets and see what Rivian says. Nothing in the release notes seems to indicate they did anything with drivecam.

 

[R1Thor]

Rivian is playing tag with me right now trying to get me setup for mobile service, but still sounds like I'll be without drive Cam capabilities until September or thereabouts...

 

[Singletracker]

I decided to ditch the Samsung SD card and adaptor that I was using. Besides it not working, I didn’t like the idea of it flopping around in the center cubby. I ordered a 256GB SanDisk Flash Drive and right angle adaptor from Amazon (see attached). This setup tucks in out of the way in the storage cubby and has solved my recording issues, at least so far. I think my previous setup had a bad SD card.

 

[TollKeeper]

I have had to reset the truck to get the drivecam to work, but no issue since.

Will keep an eye on it to see if it changes.

 

[shap]

I have had to reset the truck to get the drivecam to work, but no issue since.

Will keep an eye on it to see if it changes.

Same here. The problem I did not see was that they drive cam stopped working till I got into the settings. No alert was shown.

I did a soft reset and disable/enable drive cam and it is seems working fine now.

 

[R1Thor]

I've done the infotainment reset (twice), full vehicle reset, sleep reset, tried disabling and re-enabling the drive cam, re-formatted on my laptop (and then re-reformatted using the vehicle), and swapped to a completely different and brand new drive (from Samsung 3.0 256GB to SanDisk 3.2 512GB). No glory.

Rivian mobile service is supposed to be out next Tuesday. Not sure what else they can do, but hopefully they can get it up and running!

 

[KBabione]

My wife told me that she had a message this morning telling her that the "Drivecam SSD was not available." I ejected and pulled it out after I took Rosey out and watched part of my drive on the computer without a problem. I didn't have to do any resets - it just seemed to be working.

 

[TollKeeper]

Same here. The problem I did not see was that they drive cam stopped working till I got into the settings. No alert was shown.

I did a soft reset and disable/enable drive cam and it is seems working fine now.

I didnt have a alert per-se. The camera activation had a red dot on it, and when I pressed it, it told me.

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