Passenger side lower than driver side.

[AltaTruck]

I hope they fixed it and they know what to do with mine. It went to Cleveland SC yesterday. I probably will not get it back until next week to find out. Post up any details they give you.

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[ATL_Canes]

The work order just says “performed adjustment to the front right ride height sensor bracket”. It’s possible that is was actually replaced but I don’t know. Justin was my advisor. The work order number is 19192 if you want to use it as a reference.

Mine is going in on Wednesday for this issue. I referenced your work order number and service advisor, so hopefully that helps get this fixed. Will come back to this to thread to update once they have done the work.

 

[Ladiver]

Got mine back and they said it is “normal” and within spec. I told them I’ll wait a week or two and put in another ticket.

 

[G_Land79]

My passenger side is regularly 0.5 to 0.75 lower but that is close enough to not notice so I feel it is in spec for now. I figure I'll keep an eye on it (and tread wear) and wait until this becomes a more known issue with an easy quick adjustment fix

 

[BCan]

My passenger side is regularly 0.5 to 0.75 lower but that is close enough to not notice so I feel it is in spec for now. I figure I'll keep an eye on it (and tread wear) and wait until this becomes a more known issue with an easy quick adjustment fix

You’re more forgiving than me. I expect my $90,000 truck to be level, just like every vehicle I’ve ever owned. Mine’s probably a bit worse, especially after it sits over night. I‘m surprised there isn’t a software feature that service can access…it seems so obvious.

mine goes to SLC on Thursday, I’ll update.

 

[CGM55082]

This issue is so frustrating. Mine went into service (they had a flatbed pick it up because I live 200 miles from a service center) last week and was returned with the same problem. Service told me they "re-levelled the truck" and fixed it. Once the tow truck dropped it off, I instantly could see it was no different than before and the tape measure confirmed the passenger side is still about 3/4 of an inch lower than the driver's side.

My friend's R1T doesn't do this, so I don't want to hear from Rivian that it's normal. I immediately opened another ticket for the issue, but who knows if this is ever going to actually get resolved. So frustrating.

 

[CGM55082]

I just talked with someone who has this same issue and has been through service for it twice with no resolution. Rivian service told them there is no way to adjust the sensors given their physical, solid-mount location and that they are software constrained (whatever that means).

I don't doubt Rivian service made those statements, but the part that is confusing for me is how this happened in the first place and what exactly the root cause is? Assuming the sensors are solidly mounted -- and that seems to be the case -- and all trucks have the same software, how is it possible that there are variances?. There doesn't seem to be any margin for error in that equation, so this doesn't add up for me.

I have two friends with R1Ts and neither of their trucks have this issue. And those of us who do have this issue all have the same symptoms -- driver's side is too high. So it begs the question, what is going on and how is it acceptable for a brand new $90K vehicle to have one wheel riding an inch higher than the other three? Very disappointing.

I checked the notes from my service for this issue last week. Rivian service stated they performed "a ride height calibration to bring the ride height to an even amount." Unfortunately the truck is as it always was -- on average, about 3/4 of an inch too high (in standard ride height setting) at the driver's side front. So frustrating.

 

[Sdvictor]

I've had a heavy lean that came and went. I've seen it come and go with car reboots.

 

[BCan]

I just talked with someone who has this same issue and has been through service for it twice with no resolution. Rivian service told them there is no way to adjust the sensors given their physical, solid-mount location and that they are software constrained (whatever that means).

I don't doubt Rivian service made those statements, but the part that is confusing for me is how this happened in the first place and what exactly the root cause is? Assuming the sensors are solidly mounted -- and that seems to be the case -- and all trucks have the same software, how is it possible that there are variances?. There doesn't seem to be any margin for error in that equation, so this doesn't add up for me.

I have two friends with R1Ts and neither of their trucks have this issue. And those of us who do have this issue all have the same symptoms -- driver's side is too high. So it begs the question, what is going on and how is it acceptable for a brand new $90K vehicle to have one wheel riding an inch higher than the other three? Very disappointing.

I checked the notes from my service for this issue last week. Rivian service stated they performed "a ride height calibration to bring the ride height to an even amount." Unfortunately the truck is as it always was -- on average, about 3/4 of an inch too high (in standard ride height setting) at the driver's side front. So frustrating.

After taking the sensor bracket off to have a look…there is no “adjustment” per se. You could bore out the bracket hole and get a fraction of an inch play. Makes me curious how the Dallas service center adjusted the bracket. Maybe some brackets came out with some inaccuracies? The consistency of the lower height, on the front pax side, would lead me to believe the sensor isn’t consistent across all R1Ts. What would be helpful, is an adjustable linkage between the sensor and the suspension arm. Or a software adjustment.

Regardless, I’ll post my SLC experience on Thursday.

 

[Yellow Buddy]

I've seen this mentioned in a few places but does anyone know if the truck leaning to the passenger side has been identified by any service center as an issue? I had my truck in at the Minneapolis service center and one of the items I had listed was the lean. I was told everything checked out and the suspension was working as designed. However there's no way this isn't a problem. The truck regularly has an inch or more less space between the tire and wheel well trim on the passenger side regardless of the terrain it's parked on.

I’ve seen this before. I think this is how Tesla fixed it when they had the same problem

https://www.homedepot.com/p/8-in-Wood-Shims-12-Piece-per-Bundle-WSSHW08/300723328

Add $200/Hr for labor. 30mon drive there, 30min back, 15min install.

 

[BCan]

I’ve seen this before. I think this is how Tesla fixed it when they had the same problem

https://www.homedepot.com/p/8-in-Wood-Shims-12-Piece-per-Bundle-WSSHW08/300723328

Add $200/Hr for labor. 30mon drive there, 30min back, 15min install.

Issue: Truck isn’t level

Service Accomplished: adjusted front and rear bumper assemblies to level. Truck now appears level.

 

[R1Tom]

Without the sensor bracket or the sensor itself being adjustable, I would think they then would have in the software, an ability to make a gain adjustment for each corner to deal with any inconsistencies.

 

[BCan]

Without the sensor bracket or the sensor itself being adjustable, I would think they then would have in the software, an ability to make a gain adjustment for each corner to deal with any inconsistencies.

No doubt

 

[AltaTruck]

I asked specifically, if the truck was out of range with software, could we mechanically adjust the brackets to make up the difference? I will let you know the amount of lean that remains after this second service ticket, but I believe it will be back in sometime in the future. If there is a problem getting to a known value - theoretically zero side to side difference, then make an adjustment! Software or hardware mounting points really don't make a difference. They need to assure consistency, which now there is not. Anyone with this issue please write in so they are more prone to jump on this problem and solve it once and for all.

 

[R1Tom]

I just added it to my service ticket. I just checked mine again and at moment off 3/4" side to side. Passenger low.

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