Passenger side lower than driver side.

[ATL_Canes]

The biggest mind bender is that the new software has an auto-leveling function... yet the truck still can't sit level in my garage. Hmmmmmm...

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[JeffADK]

Just received my truck one week ago (VIN ...120xx). Passenger front is 0.5" lower than driver side when parked as measured to the fender on a level concrete floor (all-purpose, standard height). Will open a service ticket.

 

[electruck4x4]

I had this issue. It was resolved via software update. Beforehand though, I was able to correct it by cycling the suspension height.

 

[BCan]

I had this issue. It was resolved via software update. Beforehand though, I was able to correct it by cycling the suspension height.

Mine was the opposite. Never level in any mode…always RF lower…worse when parked overnight. Replaced strut/sensor - fixed.

FWIW…SC tried to tell me it was in spec after the first visit. Ironically, the truck was in the parking lot and was sitting uneven…I had the tape measure in my hand and showed the service manager…that’s when the issue got elevated.

 

[DaveA]

Just received my truck one week ago (VIN ...120xx). Passenger front is 0.5" lower than driver side when parked as measured to the fender on a level concrete floor (all-purpose, standard height). Will open a service ticket.

Is it level at the "low" setting? I've noticed the pull to the right is eliminated at this setting in all purpose...i wonder if the lower ride height is attributing to pull on that side, maybe simply from aerodynamics.

 

[JeffADK]

I had this issue. It was resolved via software update. Beforehand though, I was able to correct it by cycling the suspension height.

Is it level at the "low" setting? I've noticed the pull to the right is eliminated at this setting in all purpose...i wonder if the lower ride height is attributing to pull on that side, maybe simply from aerodynamics.

Thanks for the suggestions. My truck is in for PPF and ceramic right now, but I will cycle through all ride heights and check the side-to-side heights when I get it back.

 

[IRun]

i've had mine in twice now for this to be looked at with other issues.
Cleveland service manager eventually got involved after I wouldn't take "within spec" as the reason and never did anything.
It then went up to Plymouth and they claimed it was caused by a leaking air bag and it was replaced. Got it back and could immediately see it was still an issue.
Same as everyone else, passenger side sits regularly 3/4" lower but using a level on the hood and bumper appears to show it is level??? Rivian has as much of a clue as we do at this point.

 

[NY_Rob]

...passenger side sits regularly 3/4" lower but using a level on the hood and bumper appears to show it is level??? Rivian has as much of a clue as we do at this point.

Time to break out the laser level my friend... it's easy to miss a 3/4" difference over an 8' stretch with a bubble level unless you use one all the time.

 

[SoCal Rob]

Time to break out the laser level my friend... it's easy to miss a 3/4" difference over an 8' stretch with a bubble level unless you use one all the time.

I think we established in another thread that in normal operation (not leveled for camping) it’s not auto-leveling but rather auto-adjusting to maintain a set height. It’s better to measure the distance between the center cap of the wheel and the fender.

Bubble levels and laser levels don’t tell us anything about the health of the air suspension unless in camp leveling mode. Even if the truck is on a perfectly level surface front to back and side to side, a bubble level on the truck will be thrown off if one tire is noticeably low on air, as an example.

edit: missed a couple words

 

[Jason C]

I'm in the same boat as everyone else on this thread. My R1T is leaning to the passenger side front.

While in Stand ride height I have the following measurements

Driver front / Passenger front
36" / 35"
Diver rear / Passenger rear
37" / 36"

I've taken the vehicle in twice for this issue. The technician is telling me they measure and calibrate everything from the sub frame. He said they recalibrated the vehicle based on the subframe not the wheel well. He informed me that it is within spec. and they even recalibrated it to see if that would make a difference. The photos below are taken after the recalibration.

I said ok I believe you calibrated it correctly, but something is wrong. Is the body mounted correctly on the frame? Why would the vehicle be height in the left rear and low in the right front.

He agreed that the vehicle is leaning but said it's not suspension related.

I don't know where to go from here. I called the customer service number again. They are elevating this to a lead engineer to evaluate. The height variation happens in all drive moods. I'm a little nervous to put the vehicle in the lowest drive setting with the fender being an 1" lower.
Driver Front

Driver rear

Passenger front

Passenger rear

 

[Jason C]

If they don't fix mine when it goes in, I will at least be tempted to modify the length of the sensor rod as appropriate to trick the computer to believe it needs to add air to the right side air springs to elevate correctly.

Just following up on your right height situation. What ended up happening? Did you adjust the sensor rod length. I was thinking of doing the same thing.

 

[NY_Rob]

I've taken the vehicle in twice for this issue. The technician is telling me they measure and calibrate everything from the sub frame. He said they recalibrated the vehicle based on the subframe not the wheel well.

Time to ask "exactly where are you measuring from? show me..." . If measurements from that point are actually equidistant to the ground on both sides.. then you have a chassis mounting issue.

I don't know about you, but I have zero tolerance for ineptitude and laziness.. if the "tech" is telling you it's level from the sub-frame but also admits it's not level at the fenders... investigate, identify the issue and fix it. Time for them to put up or shut up.. they can't have it both ways.

 

[Jason C]

Time to ask "exactly where are you measuring from? show me..." . If measurements from that point are actually equidistant to the ground on both sides.. then you have a chassis mounting issue.

I don't know about you, but I have zero tolerance for ineptitude and laziness.. if the "tech" is telling you it's level from the sub-frame but also admits it's not level at the fenders... investigate, identify the issue and fix it. Time for them to put up or shut up.. they can't have it both ways.

When I called customer service this morning. I expressed my concern regarding the technician's comment. He agrees there is something wrong. But why are they doing nothing and giving me my truck back. TO CREATE ANOTHER SUPPORT TICKET and start the process over again. It makes no sense to me.

If.... if... the suspension is truly calibrated correctly based on the subframe then I totally agree with you it's definitely a chassis mounting issue.

My vehicle had a complete battery swap a few weeks after taking delivery. I don't know if they have to remove the chassis to swap the batteries. Maybe they forgot to install a vibration dampener in the front passenger side which is causing the body to lean. It's just a guess.

 

[godfodder0901]

My vehicle had a complete battery swap a few weeks after taking delivery. I don't know if they have to remove the chassis to swap the batteries. Maybe they forgot to install a vibration dampener in the front passenger side which is causing the body to lean. It's just a guess.

Not the craziest theory...

 

[Dark-Fx]

When I called customer service this morning. I expressed my concern regarding the technician's comment. He agrees there is something wrong. But why are they doing nothing and giving me my truck back. TO CREATE ANOTHER SUPPORT TICKET and start the process over again. It makes no sense to me.

If.... if... the suspension is truly calibrated correctly based on the subframe then I totally agree with you it's definitely a chassis mounting issue.

My vehicle had a complete battery swap a few weeks after taking delivery. I don't know if they have to remove the chassis to swap the batteries. Maybe they forgot to install a vibration dampener in the front passenger side which is causing the body to lean. It's just a guess.

Body to frame and battery to frame are very tight in the Rivian, there's no dampers involved, just some vibration sealer on the body/frame side. They shouldn't have to separate the body to take the battery out.

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