R1T original powered tonneau cover replacement - needs to be broken?

[Jeff.O.Taylor]

I had read of other Rivian owners getting their original powered tonneau cover replaced by the updated V1.1 (my own name, NOT the brand new V2). In some instances, the replacement was done under warranty even when the cover was still working.

I got an HVAC plug replacement email from Rivian, so I decided to schedule the service and request the powered tonneau cover replacement. I told them over the phone that it was working but that I had read that Rivian was replacing these under warranty as they are prone to failure.

Now that they have it in service, they are reneging on that offer because it is working.


"Why are you making this post?" I'm sure you're wondering. I'm looking for other owners' experiences with the tonneau cover replacement process. Was yours working before the replacement? Do you have any communications from Rivian that you wouldn't mind sharing with me to use as evidence to present to this service center that the replacement should be performed?

Thanks for reading.

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[Riviot]

In some instances, the replacement was done under warranty even when the cover was still working.

Can you give an example (link to it quote of post) of a working tonneau replaced under warranty?

 

[Jeff.O.Taylor]

Can you give an example (link to it quote of post) of a working tonneau replaced under warranty?

 

[Allister]

Mine was working when it was replaced. Mine was in for some other unrelated service, and I mentioned that it had gotten stuck once or twice but was still working. No hassle, they just changed it out.

 

[Riviot]

Thanks for providing proof!

Almost 60k miles and no issues here, I prefer the stacked slats to rollup so if they do replace, hopefully it's the OG style.

 

[Dark-Fx]

100% working, never an issue, there's no warranty related reason to replace it. Will it fail eventually? Possibly.

Mine was working totally fine for over 2 years, until it didn't. Then it was a big problem, because the slats got stuck in a way that I couldn't get them unstuck without disassembling things, and I needed to use the entire bed space when it happened.

I'm still not convinced the "v1.1" won't eventually succumb to the same problem.

 

[Jeff.O.Taylor]

100% working, never an issue, there's no warranty related reason to replace it. Will it fail eventually? Possibly.

I get it. However, when I can see that other owners have gotten them replaced including instances where Rivian proactively reached out to owners with working covers to replace, why wouldn't I get the updated version? If it fails in the future outside of the warranty period, I'm going to be kicking myself for not getting the update.

 

[Jeff.O.Taylor]

Thanks for providing proof!

Almost 60k miles and no issues here, I prefer the stacked slats to rollup so if they do replace, hopefully it's the OG style.

the "v1.1" is extremely similar to the OG. V2 looks to still be using stacking slats, but they are much thinner. V1.1 still uses a single motor, V2 uses two motors AFAIK.

 

[DeanB1452]

My v1 PTC was working but they replaced it in January, 2024. I’ve had a few issues with v1.1 where it stops after opening the 1st or 2nd slat. Happens when the Sun bakes it. Took it in in mid October but they let it sit for 3 weeks and couldn’t find an issue when the weather cooled down in November. It happened again a few weeks ago when I was in Yosemite. Only 71° outside but the sun was baking the PTC for 5 hours and would stop from opening when we returned from a hike. I have another appointment next month before my warranty expires.

 

[Riviot]

the "v1.1" is extremely similar to the OG. V2 looks to still be using stacking slats, but they are much thinner. V1.1 still uses a single motor, V2 uses two motors AFAIK.

V2 is rollup, per the Rivian parts and service catalogs. And V2 is a single motor, per the service catalog.

 

[Jeff.O.Taylor]

V2 is rollup, per the Rivian parts and service catalogs. And V2 is a single motor, per the service catalog.

*shrug*

https://www.rivianforums.com/forum/...oved-version-debut-on-dune-edition-r1t.40661/

 

[MikeWilliams_R1T]

I am getting mine replaced right now. It opened up all the way back in January, but was showing as closed on the infotainment system. If I hit the button, I would hear the motor struggling and then I would lose the ability to open the gear tunnel doors for a few minutes. I disabled it (turned off powered tonneau in the settings) and opened a service call. Fast forward to a week ago for my service appointment in Franklin.

According to the service advisor, all of the replacements are the new v2 rollup version.

The next trick is getting my car back. When I dropped it off, they said it would take about a week (for the PTC and also a new windshield since I had a crack). Yesterday, they told me they were hoping to have it ready by next Friday.

Looking forward to getting it back with a v2 tonneau cover.

 

[MountainBikeDude]

All manual tonneau plebs are very jealous..... VERY JEALOUS......

 

[Riviot]

*shrug*

https://www.rivianforums.com/forum/...oved-version-debut-on-dune-edition-r1t.40661/

I'm not sure what that video or link is supposed to say. But it rolls, and it's a single motor. Per Rivian catalog.

??‍

 

[John G.]

... I'm looking for other owners' experiences with the tonneau cover replacement process. Was yours working before the replacement? Do you have any communications from Rivian that you wouldn't mind sharing with me to use as evidence to present to this service center that the replacement should be performed?
Thanks for reading.

Here's what happened to me when I got my original tonneau replaced:

I called into service on in October 2024. Told them that the tonneau open close button near the tailgate stopped working. Said I was worried that if I had a flat, I might have a real mess on my hands to try to force or break the tonneau slats in order to get to my spare tire during an emergency.

I told them the tonneau button might need replacement, but I didn't know, as I'm no expert on how it's designed or connected. So, I asked them to please advise ASAP.

They called back within a few days, setting an appointment for December 19, 2024, when they replaced the tonneau cover, R/L channels and broken open/close button.

I don't know which tonneau version I got, but I believe it's an older version, not the newer version V2, because the replacement has the same wider slats that my original one had. The work order called out: TONNEAU COVER - ELECTRIC Part #PT00000379L.

Does anyone know the part number for V 1.1?

Edited: to ad Question on part number

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