Broken tonneau, cracked roofs, pooling water, keys not working....taking delivery now seems like a joke.

[godfodder0901]

I'm continuing to read an over abundance of messages about Rivians being delivered with broken tonneau, cracked roofs, keys not working, and a laundry list of other issues. Why on gods green earth would you accept that trash product?

I don't mean to be disrespectful, but we look like dummies to outsiders. No person, buying any brand, should accept garbage broken products on day one.

How desperate do you need to be to accept delivery on a truck with a broken power tonneau on day 1? That's ludicrous. Even then, most of you know things are going to break and factor that in your purchase. Beta testing at its finest...cool if you want in on that. "I'm using my tonneau cover as little as possible"...that sounds idiotic.

I'm reviewing with my guide today and may postpone this thing for another 12 month. I have no probelem just keeping my current car. Rivian needs to get their shi* together.

Listen. I get it. This is a HUGE leap of faith in a new product from a new company and you're concerned you'll get burned. I had/have the same concerns. I took delivery in March and had a few cosmetic issues on delivery. A few more issues have come up since then and as it stands, my truck has been in the SC for nearly 5 weeks (damage from the carrier, not a failure by Rivian or the truck). Communication has been hit or miss; they often miss deadlines and promised updates. It's frustrating to be sure and I'm sure this won't be the last time I have issues.

But bottom line, knowing everything that I know now, there is no question I would 100% do it again. No hesitation. As countless others have pointed out, there is NOTHING like these vehicles on the road right now, nor will there be in the immediate future. It is amazing. No issues I've had have detracted from my adoration of the product. And any issues we may have in the future will be covered by warranty. If you truly can't/don't want to handle the early adopter issues (you will have some, but generally not to a point where the truck isn't functional), then you should absolutely delay as long as possible. But if you want to enjoy one of the most exciting new products in recent history, jump on in! And trust me, the water is just fine...

P.S. I don't have any of the issues you referenced, and my VIN is in the 1000's...

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[Gsxr150]

Really the only real glaring issue is the tonneau at the moment, for which they've stated is in redesign and the comprehensive warranty will deal with it.

Keep in mind too that we are a subset of overall owners, and when that subset posts "I have a problem" threads, they tend to see the most activity both out of curiosity and potential troubleshooting from the group.

We have also had stories of owners coming across other owners in the wild that have had zero issue in months of ownership, tonneau included.

On your point of postponing delivery, I'm curious how far they would let you bump out your order and retain your pricing. I would imagine that would have limitations.

Agreed, good question. I'm going to speak with my guide today for advice on options. Some other folks said it's not an issue to delay... As a side note I was reading Rivian Stories and saw a lot of positivity.

 

[Ladiver]

I am really curious if Rivian will honor your pricing if you delay delivery? When your number comes up, it’s a simple yes/no decision. Delaying for quality on a startup will be YEARS (look at Tesla). Rivian has no reason to postpone your delivery at the current price. As a shareholder, I want them to get these loss leaders off the books ASAP.

Good luck. There is another thread where Rivian is not reinstating someone’s order. You may be the next one to be actively cancelled!

 

[Gsxr150]

Listen. I get it. This is a HUGE leap of faith in a new product from a new company and you're concerned you'll get burned. I had/have the same concerns. I took delivery in March and had a few cosmetic issues on delivery. A few more issues have come up since then and as it stands, my truck has been in the SC for nearly 5 weeks (damage from the carrier, not a failure by Rivian or the truck). Communication has been hit or miss; they often miss deadlines and promised updates. It's frustrating to be sure and I'm sure this won't be the last time I have issues.

But bottom line, knowing everything that I know now, there is no question I would 100% do it again. No hesitation. As countless others have pointed out, there is NOTHING like these vehicles on the road right now, nor will there be in the immediate future. It is amazing. No issues I've had have detracted from my adoration of the product. And any issues we may have in the future will be covered by warranty. If you truly can't/don't want to handle the early adopter issues (you will have some, but generally not to a point where the truck isn't functional), then you should absolutely delay as long as possible. But if you want to enjoy one of the most exciting new products in recent history, jump on in! And trust me, the water is just fine...

P.S. I don't have any of the issues you referenced, and my VIN is in the 1000's...

I appreciate your detailed response, and for not roasting me. Very interesting feedback.

 

[skunn]

Yet to find any issues with my delivered R1T. Love the thing.

 

[godfodder0901]

I appreciate your detailed response, and for not roasting me. Very interesting feedback.

Feel free to DM me if you need/want any more honest feedback.

 

[DJG]

I'm continuing to read an over abundance of messages about Rivians being delivered with broken tonneau, cracked roofs, keys not working, and a laundry list of other issues. Why on gods green earth would you accept that trash product?

I don't mean to be disrespectful, but we look like dummies to outsiders. No person, buying any brand, should accept garbage broken products on day one.

How desperate do you need to be to accept delivery on a truck with a broken power tonneau on day 1? That's ludicrous. Even then, most of you know things are going to break and factor that in your purchase. Beta testing at its finest...cool if you want in on that. "I'm using my tonneau cover as little as possible"...that sounds idiotic.

I'm reviewing with my guide today and may postpone this thing for another 12 month. I have no probelem just keeping my current car. Rivian needs to get their shi* together.

You realize that Rivian has the right to cancel your order if you refuse delivery when it's your turn, and at the very least, you should be expected to pay current market price if you postpone purchase? Is the small chance of slight annoyances worth $15k+ to you? There's no right or wrong answer, but the question remains.

I'd urge you to go peruse forums for other newly released vehicles just to calibrate things. I feel as though you've fallen down the deep dark hole of online forum negativity and you can no longer see the light of reality. The same thing would have happened if you followed eTron forums in 2019/2020, where there were multiple reported drive unit failures, charge port failures where you literally couldn't release a DC plug, leaking sunroofs and multiple lemon law cases. I owned one for two years and never had a single issue, was the best vehicle I ever owned/drove by a mile, until now.

 

[SlaterGS]

You realize us "desperate...idiots" that are "beta testing" this "trash product" are the reason that you might actually have a chance to postpone you purchase for 12 months right?

These issues, while largely blown out of proportion IMO, are at least getting brought up and giving Rivian an opportunity to make it right.

You should probably be thanking us rather than belittling us. ?‍

 

[Gsxr150]

I am really curious if Rivian will honor your pricing if you delay delivery? When your number comes up, it’s a simple yes/no decision. Delaying for quality on a startup will be YEARS (look at Tesla). Rivian has no reason to postpone your delivery at the current price. As a shareholder, I want them to get these loss leaders off the books ASAP.

Good luck. There is another thread where Rivian is not reinstating someone’s order. You may be the next one to be actively cancelled!

Why would I be actively canceled. That makes zero sense. Because I'm voicing issues and concerns about quality - they would canceled my order?

You don't think like me so I'm booted from the group...because that would turn out well.

 

[MountainBikeDude]

Agreed, good question. I'm going to speak with my guide today for advice on options. Some other folks said it's not an issue to delay... As a side note I was reading Rivian Stories and saw a lot of positivity.

Maybe follow-up here and let us know how the conversation with your guide goes should you decide to postpone.

Something to keep in mind, despite the chatter of issues, every vehicle is bound to have quirks legacy auto or not. Just comes down to what you're willing to live with either short term, or long.

 

[cleex024]

Come on dude...you're better than that. Let's keep the barking about the truck.

arent you the one calling people out about accepting broken trucks? calling them names also right?

Why would I cancel my order. I could take delivery and have $30,000 in equity tomorrow, right?

Wow, some thick skin around here. Sheesh

so are you admitting that you would accept a broken truck to make a profit on the truck? maybe others are doing the same thing?

One thread. The one where the guy accepted a broken truck. That's not normal. No pun intended.

where is the pun? instead of trying to look smart and thinking you are better than everyone just buy the truck...make your $30k and move on...not sure why you are complaining so much about others.

you bought a "broken" tesla did you not? the gaps...fsd not really fsd and other issues when they first launched...but people bought teslas anyway because they overall just liked a vehicle. i think teslas have just as many issues and i hate my x except for autopilot and cant wait to get out of it.

also i hope you are the on tesla forums barking everyone for being beta testers for anyone who bought fsd for $10k or $15k because that is literally all they are from what you are saying. personally i dont mind being a beta tester either for something that i like

 

[Gsxr150]

You realize us "desperate...idiots" that are "beta testing" this "trash product" are the reason that you might actually have a chance to postpone you purchase for 12 months right?

These issues, while largely blown out of proportion IMO, are at least getting brought up and giving Rivian an opportunity to make it right.

You should probably be thanking us rather than belittling us. ?‍

I edited that immediately. And I say we...because my friends and family know I want this truck and can see all the issues being discussed. Then I find myself explaining why I would still take delivery.

 

[Gsxr150]

arent you the one calling people out about accepting broken trucks? calling them names also right?

so are you admitting that you would accept a broken truck to make a profit on the truck? maybe others are doing the same thing?

where is the pun? instead of trying to look smart and thinking you are better than everyone just buy the truck...make your $30k and move on...not sure why you are complaining so much about others.

you bought a "broken" tesla did you not? the gaps...fsd not really fsd and other issues when they first launched...but people bought teslas anyway because they overall just liked a vehicle. i think teslas have just as many issues and i hate my x except for autopilot and cant wait to get out of it.

also i hope you are the on tesla forums barking everyone for being beta testers for anyone who bought fsd for $10k or $15k because that is literally all they are from what you are saying. personally i dont mind being a beta tester either for something that i like

That part is true...if we accept an $80k broken truck at delivery, most people would call us a dummy. And I'm being sarcastic about the equity. If/when I take delivery, I'm driving the hell out of it...not selling it.

 

[DJG]

You may be right. I'm going to talk to my guide about options and bail from the forums for a while. You guys are tired of me calling out all the topics I'm reading here. Folks want to defend Rivian...I can respect that.

No one is defending Rivian at all, they are merely offering to help defend you from yourself. An enlightening follow up question for people complaining about things on their truck is asking if they themselves would like to go back and wait like you are contemplating. I think you'd find nearly all of them would say no way. Even if it didn't cost them money, but especially if it cost them $15-$20k by losing their price lock per the terms of the deposit. Because a) the positives far outweigh the annoyances and b) there is no guarantee those annoyances will be gone in a year either.

 

[Gsxr150]

You realize that Rivian has the right to cancel your order if you refuse delivery when it's your turn, and at the very least, you should be expected to pay current market price if you postpone purchase? Is the small chance of slight annoyances worth $15k+ to you? There's no right or wrong answer, but the question remains.

I'd urge you to go peruse forums for other newly released vehicles just to calibrate things. I feel as though you've fallen down the deep dark hole of online forum negativity and you can no longer see the light of reality. The same thing would have happened if you followed eTron forums in 2019/2020, where there were multiple reported drive unit failures, charge port failures where you literally couldn't release a DC plug, leaking sunroofs and multiple lemon law cases. I owned one for two years and never had a single issue, was the best vehicle I ever owned/drove by a mile, until now.

100% agree....I've been a rivian nut. Went to Venice Beach with the sole purpose of seeing a Rivian, have rivian hats, swag, water bottles. Been talking about this damn truck for years. Online forum negativity got me.

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