Thinking about returning R1T, need some help.

[mini2nut]

Tesla dropped their 7-day return policy in October of 2020. Rivian won’t be far behind.

I would love to see photos of the huge panel gap.

“Owning a Tesla vehicle means you are driving one of the most advanced, best performing and safest vehicles available. We are confident that you will feel great about your new vehicle, and so are giving you time to experience and enjoy your new Tesla. Subject to the terms and conditions of this policy, if you are unhappy with your vehicle, you may return it to us within seven (7) calendar days.”

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[mabowden]

Where are these comments about “most people” being happy come from? People posting 50-70 day wait times are indicative of widespread issues plaguing many owners. Most owners aren’t posting on forums at all, so we have no data on them other than those service wait times.

I’ve seen very few people posting on here that they’ve had a problem-free truck except for the 0-500 mile afterglows. It seems like the only thing rivian is executing well on right now are expediting deliveries - but at what cost?

I’m extremely apprehensive about competing my pre-march order. On the bright side, I feel pretty good about the car I have now, which is probably a good thing. Fingers crossed I can delay my order until we see some turnaround on quality

The vast majority of owners are very happy, myself included.

I would care to guess that 75% of folks on the forums who are critical of Rivian are overall still very happy. If I could do it again, I would in a heartbeat.

That doesn't mean we can't be critical of some of the things that are happening right now, like service center wait times. If you can't stomach the growing pains, don't buy the truck. I think it would be a mistake, but its your $$$.

 

[Inkedsphynx]

Where are these comments about “most people” being happy come from? People posting 50-70 day wait times are indicative of widespread issues plaguing many owners. Most owners aren’t posting on forums at all, so we have no data on them other than those service wait times.

I’ve seen very few people posting on here that they’ve had a problem-free truck except for the 0-500 mile afterglows. It seems like the only thing rivian is executing well on right now are expediting deliveries - but at what cost?

I’m extremely apprehensive about competing my pre-march order. On the bright side, I feel pretty good about the car I have now, which is probably a good thing. Fingers crossed I can delay my order until we see some turnaround on quality

6k miles here, no problems. Tonneau even still works. Crawl some threads on here, there are plenty of them where people have posted similar with far more miles than I have.

Not how the process works, by the time you get to delivery you have purchased the truck. You sign a few documents for registration (power of attorney), but that’s it on delivery. That also takes place in the SC before you see the truck.

People are 90% more likely to talk about a bad experience than a good one, this is marketing 101. I haven’t had any issues with my R1T post delivery. I feel bad for folks that have waited this long and are having issues however ? Gonna go knock on some wood …

Shenanigans. You aren't obligated to accept what they show up at the SC with until you sign paperwork at the SC. Until then they haven't delivered you a product, and you can't have completed any deal until they do. You are not forced to accept delivery of a vehicle which is not in good working condition per your definition of that.

I don't have that paperwork in front of me right this moment, but that's not how any car purchase has ever worked for me, and that's not what I was told during my purchase process on the R1T.

 

[Kuro-Rivian]

pics

Pics or it didn't happen. In all due respect (mean that), this post smells like trolling without supporting pics. Took the time to post, show the pics! We are no longer in the day of trust then verify. More like verify then trust. Showing a little restraint to not respond to these posts without entirety of info would do us all good.

 

[Tucker74]

Shenanigans. You aren't obligated to accept what they show up at the SC with until you sign paperwork at the SC. Until then they haven't delivered you a product, and you can't have completed any deal until they do. You are not forced to accept delivery of a vehicle which is not in good working condition per your definition of that.

I don't have that paperwork in front of me right this moment, but that's not how any car purchase has ever worked for me, and that's not what I was told during my purchase process on the R1T.

This may be specific in Texas, the way they work around dealer laws is the transaction cannot happen on the same day as the delivery. So in my case (and maybe others), you have indeed already purchased the vehicle at delivery.

 

[Inkedsphynx]

I'm certainly not aware of any regional difference in laws, so that certainly could change things. I know I've twice rejected factory-ordered vehicles for not meeting my specifications, one time I ended up walking away entirely, the other time the issues were corrected for me.

Perhaps I misunderstood when I asked my guide about this during the process, and the delivery tech, but I was given the distinct impression, at least for me here in WA, that I wasn't obligated to take the vehicle they showed me on delivery day unless I was happy with it. I was told it'd take some work and it would cause a delay if I rejected the vehicle and they had to find me another (and that there'd be financing complications since the VIN would change), but nobody told me I had to take that truck specific regardless of condition.

Lucky for me it was a non-issue, since my only complaints were a slight misalignment of the hood (haven't bothered to have it addressed) and the difference in deformities for the panel above the windshield (this was true for every VIN manufactured at the time I got mine and I was told re-applying it would likely result in the same issue, so it's another one I've decided I'd wait some time to resolve).

 

[SoCal Rob]

I got my R1T this Saturday 01/07, upon inspection I noticed some panel gaps that looked pretty bad but I thought I could live with that. I Drove from Richmond SC to Raleigh, NC where I live.

The next day in the morning I noticed the driver's door is not closing properly, with the door closed, from inside I can put all my fingers between the door and body of the truck, and the rubber gaskets barely make contact. From the outside, I can see the rubber gaskets exposed and not sealing anything, how that go though their "inspection" I don't know.

I opened a ticket and the only time offered is 70 days away and I'll need to miss a day of work during over 5 hours back and forth, I'm not willing to wait 70 days to get this issue fixed and I can't sell a truck that I know has serious issues.

I know the return window is 7 days or 1000 miles which gives me until next Saturday to figure out what to do. Does anyone have any experience with returning a vehicle? I really want to keep it but the headache of driving 5 hours for any issues and waiting for God knows how many months now they are delivering more trucks is making me think that it's just not worth the trouble, maybe in another 2 or 3 years.

I'll take some pictures and post here.

Sorry to hear about your trouble. Please post some pictures of the issue so that people can see what the problem is. Thanks!

 

[NY_Rob]

Tesla dropped their 7-day return policy in October of 2020. Rivian won’t be far behind.

You might be correct, but all that accomplished for Tesla was preventing "weekend joyriders" from "buying" the vehicle, using it for weekend a roadtrip then returning it Monday for a full refund.

Once the return policy was rescinded, actual buyers quickly shifted to "reject it before signing the paperwork" after inspecting the vehicle at the SC.
I took delivery of my Model Y the month after Tesla changed their return policy in 2020 and I went out of my way to inform the SC that with no return policy available, I would be coming in 2hrs before my appointment to give the car a through going over and the results of my inspection would be the deciding factor regarding accepting or rejecting the vehicle prior to signing the paperwork.

If Rivian does indeed eventually rescind their 7-Day/1,000 mi return policy, people will just switch to rejecting vehicles at the SC like they still do today with Tesla vehicles.

 

[mini2nut]

I heard if you now reject a Tesla on delivery your order starts all over again and it will takes months to get a replacement vehicle. Just a rumor, not a fact.

 

[NY_Rob]

I heard if you now reject a Tesla on delivery your order starts all over again and it will takes months to get a replacement vehicle. Just a rumor, not a fact.

Wouldn't really be surprised if that was their policy as long as they still have a waiting list for vehicles.

The whole "return policy canceled due to "weekend joyriders"" was not generally believed to be factual. It was in fact canceled at a very early point in the brand new Model Y production where we saw some of the worst build quality examples ever from Tesla. They couldn't even get the plastic bumper fascias to match the body color and even doors didn't match the body color which didn't match the bumper cover colors. The early white Model Y's were a disaster and many got returned. Tesla thought they could pull a fast one on customers by canceling the return policy, and installing the new now infamous "it's within spec" policy, but that only lead to infuriated customers rejecting cars right at the Service Centers.

 

[mini2nut]

Yes, the initial batch of 2020 Y's had pretty horrendous workmanship. It's why we waited over a year to order one.

My local Tesla store had demo model Y's and we went for a test drive not long after they received them from the factory. The Y that we test drove had a huge 6" long paint run on the front passenger door just under the body line.

Our 31k mile 2021 Y has been flawless minus a loose rear view mirror since we took delivery. The fit and finish, workmanship and paint application are near perfect on our unit.

 

[waitinginvain]

Not how the process works, by the time you get to delivery you have purchased the truck. You sign a few documents for registration (power of attorney), but that’s it on delivery. That also takes place in the SC before you see the truck.

People are 90% more likely to talk about a bad experience than a good one, this is marketing 101. I haven’t had any issues with my R1T post delivery. I feel bad for folks that have waited this long and are having issues however ? Gonna go knock on some wood …

90% of people?...based on..?.... your own fortunate experience?

Service wait times paint a very different number.

 

[TxBeachRivian]

This may be specific in Texas, the way they work around dealer laws is the transaction cannot happen on the same day as the delivery. So in my case (and maybe others), you have indeed already purchased the vehicle at delivery.

You make the payment the day before, but you don’t accept and sign for delivery until the day.

 

[Tucker74]

90% of people?...based on..?.... your own fortunate experience?

Service wait times paint a very different number.

This is a famous media statistic on our obsession with negative news on social media that I was using. Nothing to do with me or Rivian ?

 

[Tucker74]

You make the payment the day before, but you don’t accept and sign for delivery until the day.

Contract is signed (had to provide to lender), guess it’s definition of accept here. Day of was all registration related IIRC.

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