Standard Dual Motor does not get new Gauge View

[GHuff]

You would think they would differentiate BEFORE they sell the vehicle.

I completely agree with this sentiment. They need to clearly differentiate the product before selling it. That's pretty basic. Otherwise, everything they do in the future will be completely subjective (by Rivian) and met with criticism.
Also, because the vehicle and the company are so new, and they an ever improving product, it is even more important that they clearly differentiate what they are selling before they sell it!

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[R.I.P.]

"Thanks for reaching out with your concern. At this time, I have no updates if there will be changes in the future to include dual-motor configurations for the gauge view. You are not alone in your concerns and I will escalate yours as well."

(Rivian)

 

[LevelHeaded]

How certain are we this isn’t a software bug? Do we have confirmation that the gauges aren’t bound for the dual motor from any Rivian source other than Customer Support Representatives?

Not sure I’d put much stock into what CSRs say. The fact that the screen still has the swipe call-to-action is odd to me; wonder if this is a simple bug that will be cleared up in the next release.

 

[GHuff]

.but, it's SO SILLY to get upset about this when you bought the truck WITHOUT these features. That's it.

I don't agree at all. Rivian has been marketing their OTA updates almost more than anything else. They have continued to tell customers that your vehicle will get better over time. This is especially true because they are new manufacturer and had to get vehicles sold and on the road as quickly as possible. Wassym even said in a recent interview that the suspension was not up to par and not at all what they expected. Yet, they still sold vehicles with that suspension. It was a big complaint by many owners and likely a detriment to their brand and future sales. And then they addressed it with OTA update. Why? Because they delivered an un-refined product and they told their customers to bear with them while they continue to make improvements via OTA updates.
The list of things they have added via OTA updates is impressive. But also, the list of things the vehicle was lacking when they were first delivered is equally concerning.
Very few people would purchase a 2021 Rivian for $90,000 that hasn't received a single update. The entire Rivian pitch is something along the lines of "We are a new company. We have a great product. We know it isn't perfect, but that's why OTA updates are so great. Come take a chance with us and Keep the World Adventurous Forever".
Most people buying Rivians expect continual improvement because that is what Rivian has promised up to now.

If what you are saying is accurate, then Rivian really needs to start changing their communication and take a firm stance that they have a finished and fully re-fined product. The vehicle as it stands today is what you are buying. If anything isn't perfect, so be it. That's on you for buying it. Any further updates are a gift. And we might make you pay for some of those gifts.

 

[MXA121]

@GHuff if anyone buys a vehicle with the expectation it will significantly change with OTA updates, it's a setup for disappointment. So silly people have become.

What you said here is true: "The vehicle as it stands today is what you are buying. If anything isn't perfect, so be it. That's on you for buying it. Any further updates are a gift. And we might make you pay for some of those gifts."

I truly hope they keep refining. But I love my R1T As-Is.

 

[MrMusAddict]

How certain are we this isn’t a software bug? Do we have confirmation that the gauges aren’t bound for the dual motor from any Rivian source other than Customer Support Representatives?

Not sure I’d put much stock into what CSRs say. The fact that the screen still has the swipe call-to-action is odd to me; wonder if this is a simple bug that will be cleared up in the next release.

I know miscommunications is very common at Rivian, but multiple CSRs have reached out to different teams to verify if the disparity is intended. At the very least, no one at Rivian has yet claimed that the disparity is not intended. But there've been multiple firsthand accounts (including myself) hearing that it is intended.

 

[Stickboy46]

Exactly this, my Tesla still gets updates but not all feature updates are compatible with my vehicle.

This is EXACTLY what Tesla did. They added a "Track mode" to the model 3 that ONLY went to the performance model. It was just a bunch of gauges, I had a LR AWD with performance boost (so within .5 seconds 0-60 of a performance and everything else was the same) and I didn't get it.

 

[jjswan33]

Are people actually arguing that this is a smart way for Rivian to differentiate their models?

I know folks are questioning peoples vitriol but can we discuss the strategy. Do people think some temp gauges, trip meters etc will actually encourage people to spend on the performance or AT packages?

I stated it already but I am of the opinion that it is more likely to discourage customers all together then give Rivian higher ASPs.

 

[Dark-Fx]

I know miscommunications is very common at Rivian, but multiple CSRs have reached out to different teams to verify if the disparity is intended. At the very least, no one at Rivian has yet claimed that the disparity is not intended. But there've been multiple firsthand accounts (including myself) hearing that it is intended.

Sounds like if it was intended, they are reversing the decision.



Maybe this was all a test to see how this kind of disparity would be received. </tinfoil>

 

[Dark-Fx]

Do people think some temp gauges, trip meters etc will actually encourage people to spend on the performance or AT packages?

I've paid more on older ICE vehicles for additional gauges but they weren't just a software flag, so, maybe?

 

[GHuff]

@GHuff if anyone buys a vehicle with the expectation it will significantly change with OTA updates, it's a setup for disappointment. So silly people have become.

What you said here is true: "The vehicle as it stands today is what you are buying. If anything isn't perfect, so be it. That's on you for buying it. Any further updates are a gift. And we might make you pay for some of those gifts."

I truly hope they keep refining. But I love my R1T As-Is.

Read this and tell me that the you actually think the "the vehicle as it stands today is what you are buying" is an accurate statement. If that were true, why would they even bother with OTA udpates?

https://stories.rivian.com/vehicle-technology-innovation

Here is just a few excerpts from one example. I'm sure I could find many other similar statements by Rivian.
"Of course, we will continually enhance these drive modes as well as add additional modes to fully leverage the capability of our platform. There are near-limitless possibilities for future enhancements, from more personalized, preference-based controls to new drive modes. "

"The sensors and the associated redundant compute platforms that consume this information were designed to enable us to continually enhance Driver+ with more features over time."

"Gear Guard, both the security system and the yellow monster, are a good example of how we’re always looking for ways to add value and peace of mind to our customers’ lives through thoughtful, integrated design, smart accessories, engineering, and technology. And we’re just getting started."

"OTA software updates mean virtually every part of the in-vehicle experience can evolve and expand over time, from enhanced UI to new features and entertainment options to new partnerships and apps coming online."

"While most R1 drivers may not take the time to unpack the tightly integrated technological architecture of their vehicle and the ecosystem built specifically to support it, they will certainly notice the ease of operating a smart, connected machine as well as the continued updates and enhancements we make to “unleash more and more capability over time,” Wassym said. "

 

[Citrinite]

Sounds like if it was intended, they are reversing the decision.

Glad to see this.

 

[jplblue]

Are people actually arguing that this is a smart way for Rivian to differentiate their models?

I know folks are questioning peoples vitriol but can we discuss the strategy. Do people think some temp gauges, trip meters etc will actually encourage people to spend on the performance or AT packages?

I stated it already but I am of the opinion that it is more likely to discourage customers all together then give Rivian higher ASPs.

Agreed. There are a lot of people who are not deciding between DM Performance vs. Non-performance, but between Rivian and another make.

The Out of Spec Podcast host, Francie, recently picked up an R1T Dual Motor Standard w/o All Terrain Package, and she was cross-shopping with a Model Y. The R1T seemed like a stretch for her. I wonder if she'd still make that choice if she knew that her truck would not get some software features that other Rivians got. We know that "fairness" and treatment relative to others are more important to people than how they're treated from an absolute standpoint. The perception of unequal treatment, when that was not made clear at time of purchase, may hurt more than pushing people to upgrade helps Rivian's bottom line.

I'm still hopeful that Rivian will fix this in future updates.

EDIT: Dang, it seems like I missed some important updates while replying. Lessoned learned -- read the whole thread first! Happy to hear that Rivian reversed.

 

[Citrinite]

We know that "fairness" and treatment relative to others are more important to people than how they're treated from an absolute standpoint. The perception of unequal treatment, when that was not made clear at time of purchase, may hurt more than pushing people to upgrade helps Rivian's bottom line.

Agreed, human nature.

 

[MColbert]

2 years without gauges = no complaints
2 days with gauges = suddenly we all need them

Personally, I’ll look at them once and that’ll be that. Those with a dual motor, pm me. I’ll sell you mine for cheap

You are missing the point. It’s

Agreed. There are a lot of people who are not deciding between DM Performance vs. Non-performance, but between Rivian and another make.

The Out of Spec Podcast host, Francie, recently picked up an R1T Dual Motor Standard w/o All Terrain Package, and she was cross-shopping with a Model Y. The R1T seemed like a stretch for her. I wonder if she'd still make that choice if she knew that her truck would not get some software features that other Rivians got. We know that "fairness" and treatment relative to others are more important to people than how they're treated from an absolute standpoint. The perception of unequal treatment, when that was not made clear at time of purchase, may hurt more than pushing people to upgrade helps Rivian's bottom line.

I'm still hopeful that Rivian will fix this in future updates.

EDIT: Dang, it seems like I missed some important updates while replying. Lessoned learned -- read the whole thread first! Happy to hear that Rivian reversed.

You’re touching on exactly why I was so upset about the disparity with the gauges. It was never about the gauges, it was about not being treated the same without any prior indication that would be the case. Hopefully it was just a mistake on their end and not a pattern.

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