NauticalSpiR1T
Active Member
It would have easily been a week or more if you hadn't called.All true, but in reality, it's HIGHLY dependent upon when/where your Rivian was bricked and your SC's backlog.
FWIW, when I didn't hear from my SC the next business day morning (Monday) after my R1S was towed for the 12V bricking (Friday afternoon), I reached out to Rivian support and then several hours later the SC called me and told me that the standard service policy was that they have up to 48 hours to look at your vehicle.
They did get around to looking at it the second business day and had it replaced by cob that day, but made me wonder if that would have been the case if I hadn't had to ping them.
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