CCS charging not working? ***RESOLVED 7-27!!!***

[IRun]

Spoke to the service center yesterday and they confirmed the part came in, they ran the updates and it worked on their in house DCFC and would take it out today to test on another. Caught them charging via the app at an off site location a little bit ago getting 119kW out of 120 so appears their fix worked. I will update later today once I get the paperwork and truck back to see specifically what the module was they replaced. Hopefully this helps anyone else with the issue.

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[n8rivian]

Spoke to the service center yesterday and they confirmed the part came in, they ran the updates and it worked on their in house DCFC and would take it out today to test on another. Caught them charging via the app at an off site location a little bit ago getting 119kW out of 120 so appears their fix worked. I will update later today once I get the paperwork and truck back to see specifically what the module was they replaced. Hopefully this helps anyone else with the issue.

Got a call today and they ordered my part (DC module?) And awaiting installation as well.

 

[Joneholland]

Mine goes in Friday. What are the odds we all had the same failure? Is everyone a 7XXXX vin?

 

[IRun]

Got a call today and they ordered my part (DC module?) And awaiting installation as well.

Mine was supposed to be in last Friday, they didn't receive it until Tuesday so set your expectations accordingly. Once they received however, it was a quick turnaround.

Mine goes in Friday. What are the odds we all had the same failure? Is everyone a 7XXXX vin?

Sounds like our success rates were a bit different. Hopefully for you it is the same solution so it's a quick turnaround. My VIN is 61xx but delivered at end of May. I would think build date is more telling than VIN as it appears the VINs jump around.

 

[CommodoreAmiga]

Mine goes in Friday. What are the odds we all had the same failure? Is everyone a 7XXXX vin?

I must be lucky. I have a 7xxx VIN and I've DCFC several times, at both EVGo and EA DCFC locations. Always connects quickly and I get great speeds (was pulling 208kW on an EVGo 350kW station, and 184kW on an EA 150kW station -- not sure how that works).

 

[ajdelange]

and 184kW on an EA 150kW station -- not sure how that works).

I've seen that too and suspect I saw it on the terminal - not in the truck. This larger number may be what is going into the rectifier in the terminal - not the DC going to the battery, They are paying for the electricity wasted in conversion and probably want you to pay for it too.

 

[Cosmacelf]

Don’t know if this was said earlier in the thread, but the first thing I did when I got my first Tesla back in the day was take it to a local fast charging station just to make sure it would work before I took a road trip. It did work. Sound like Rivian has missed a QA step…

 

[frostbit3]

78xx VIN here, I've used DCFC multiple times as well with no issues. Was getting 200kW from EA a few days ago.

 

[Joneholland]

Got an update today. They are waiting on more diagnosis from Normal. Seems like this is the first time the Bellevue SC has seen this.

 

[n8rivian]

Just to close the loop. We had a loaner for 8 days. They replaced the dcfc module (had to order the part). Have charged once on a chargepoint dc fast charging without issue, so seems to be resolved for now.

 

[Joneholland]

They are also replacing this module on mine. Was supposed to get it back today. Looking like tomorrow now.

 

[Adventusaurus]

Awakening the zombie thread as I’ve just hit this issue today after a year of DCFC being great. Have tried 8 different DC chargers today and 50kW with 2 hour charge times are all that will work reliably. 150kW and up will either refuse to connect to the car, or connect for 2 minutes then stop.

Have seen other cars using the same chargers just fine, and tested one out with my wife’s model Y - it works fine. Definitely something wrong with my Rivian .

 

[bhopkins]

Awakening the zombie thread as I’ve just hit this issue today after a year of DCFC being great. Have tried 8 different DC chargers today and 50kW with 2 hour charge times are all that will work reliably. 150kW and up will either refuse to connect to the car, or connect for 2 minutes then stop.

Have seen other cars using the same chargers just fine, and tested one out with my wife’s model Y - it works fine. Definitely something wrong with my Rivian .

Try doing a hard reset (left steering wheel button and flasher button). I had a problem a year ago on a road trip where I couldn’t charge at three different stations. Turned out first charger station which was defective corrupted the internal communications of the truck. The reset/reboot fixed the issue and I was immediately able to charge. Reboot was done at direction of Rivian help personnel on the phone. After reboot, I was able to charge at the same station/dispenser that had previously not worked.

 

[Adventusaurus]

Try doing a hard reset (left steering wheel button and flasher button). I had a problem a year ago on a road trip where I couldn’t charge at three different stations. Turned out first charger station which was defective corrupted the internal communications of the truck. The reset/reboot fixed the issue and I was immediately able to charge. Reboot was done at direction of Rivian help personnel on the phone. After reboot, I was able to charge at the same station/dispenser that had previously not worked.

Thanks - yeah I tried that and it reverted me back to being able to charge on low speed 50kW chargers at least (before that no dcfc would connect at all). 150 kW chargers were still cutting off in a minute or so after the hard reset.

After a year of flawless DCFC experience (except when chargers were obviously broken) this has been a bit of a jarring experience, not to mention super inconvenient.

 

[Adventusaurus]

So I drove last night to Manteca RAN. Charged 25% to 90% flawlessly. So, I don’t think there is anything wrong hardware-wise with the truck in terms of the battery etc - clearly it can handle the dc current. I do wonder if there is a truck software bug with 3rd party communication to the charger, however. I will try some non-Rivian dcfc again when my battery gets low enough to pull a high current.

If I have anything new to add I’ll start a new thread.

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