Cross CA/US border purchasing experience

[Dave Cundiff]

I'm still a fan of TeslaTap (https://www.umc-j1772.com/index.php?route=product/category&path=17) for any adapters other than the Rivian-supplied NACS-to-CCS1 adapters. TeslaTap is based in California. Their customer service has been exceptionally good for several transactions now; TeslaTap's products seem very well engineered and don't heat up.

That being said, A2Z has an excellent customer service reputation as well, on this Forum and elsewhere. I'm confident they'll treat you fairly.

Best to all!

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[Lester Green]

A2ZEV customer support did escalate (without me needing to request), and a supervisor called me. IMO, their customer service is helpful.

 

[Rivdog]

A2ZEV customer support did escalate (without me needing to request), and a supervisor called me. IMO, their customer service is helpful.

So is the issue that you wanted to return it outside the 14 day window? Was there a defect with it or did you just not want it anymore?

 

[Lester Green]

So is the issue that you wanted to return it outside the 14 day window? Was there a defect with it or did you just not want it anymore?

I was traveling and I was not home to use it. A 14-day return window is relatively small. The device is not defective, and it does seem well made. In my opinion, the adapter is larger than expected/I like. I use a Tesla Universal Connector at home and the adapter it has built-in is compact. As I mentioned before, the Lenz adapter is the same basic size/compact.

 

[RivianTrackr]

A2Z is a great company, if you need any assistance or anyone for that fact, I can help

 

[A2ZEV]

Time to clarify things a bit here.

The customer made a purchase on the 21st of June.
It was delivered the 26th of June-return policy starts here.

The customer asked on the 10th of July a return because the adapter was bigger than expected (15th day of the return window...), to which we replied, no problem here is the address to send it back to us for a FULL REFUND.

We pay for shipping outbound and inbound customs for returns. Believe it or not, but we pay sometimes up to $90 in customs fees when it comes to a return. There has been a lot of abuse in regards of returns : used products returned after a road-trip, etc. But still, we honor our promises and quality of customer support.

Despite all this (especially the treat we received by email : " I will make sure that no one else from the US buys your products."), we escalated the matter to a superior and agreed to accept the return. The customer stated that he will return it in two weeks. So, a total of 45 days?

We think we are more than fair and sometimes way too much compared to other companies, moreover when it comes to electrical apparels.

We stepped in this conversation to give our side of the story which was missing a lot of details.

Thank you.

 

[mikehmb]

Time to clarify things a bit here.

The customer made a purchase on the 21st of June.
It was delivered the 26th of June-return policy starts here.

The customer asked on the 10th of June a return because the adapter was bigger than expected (15th day of the return window...), to which we replied, no problem here is the address to send it back to us for a FULL REFUND.

We pay for shipping outbound and inbound customs for returns. Believe it or not, but we pay sometimes up to $90 in customs fees when it comes to a return. There has been a lot of abuse in regards of returns : used products returned after a road-trip, etc. But still, we honor our promises and quality of customer support.

Despite all this (especially the treat we received by email : " I will make sure that no one else from the US buys your products."), we escalated the matter to a superior and agreed to accept the return. The customer stated that he will return it in two weeks. So, a total of 45 days?

We think we are more than fair and sometimes way too much compared to other companies, moreover when it comes to electrical apparels.

We stepped in this conversation to give our side of the story which was missing a lot of details.

Thank you.

Wow - sorry you guys had to deal with that.

I, for one, will continue to make sure everyone I know is aware that A2Z has been above-board and high quality with my purchases. My experience, as a US customer, has been fantastic.

 

[LivingInKaos]

Time to clarify things a bit here.

The customer made a purchase on the 21st of June.
It was delivered the 26th of June-return policy starts here.

The customer asked on the 10th of June a return because the adapter was bigger than expected (15th day of the return window...), to which we replied, no problem here is the address to send it back to us for a FULL REFUND.

We pay for shipping outbound and inbound customs for returns. Believe it or not, but we pay sometimes up to $90 in customs fees when it comes to a return. There has been a lot of abuse in regards of returns : used products returned after a road-trip, etc. But still, we honor our promises and quality of customer support.

Despite all this (especially the treat we received by email : " I will make sure that no one else from the US buys your products."), we escalated the matter to a superior and agreed to accept the return. The customer stated that he will return it in two weeks. So, a total of 45 days?

We think we are more than fair and sometimes way too much compared to other companies, moreover when it comes to electrical apparels.

We stepped in this conversation to give our side of the story which was missing a lot of details.

Thank you.

Thank you for setting this straight as to what went down. You have many loyal fans/followers here and don't want to see your image tarnished with posts like that.

 

[mm01rivian]

Based on the OP vagueness with what the REAL issue was I suspected this was about how this thread would go. Owner of 2 A2Z adapters (Typhoons) and send everyone who needs one to them. The minimal size difference between OEM and this isn't a big deal unless you absolutely NEED that extra 3? cubic inches and the thermal help the typhoon has is great.

Auto forums more and more become places to complain 65% of the time and we have to work for helpful info....

 

[seanocono]

Yeah, I actually just purchased a new A2Z NACS to J1772 adapter based on everyone’s feedback in this thread.

Thank you, forum!

 

[Dark-Fx]

Despite all this (especially the treat we received by email : " I will make sure that no one else from the US buys your products."), we escalated the matter to a superior and agreed to accept the return.

This doesn't sound like a "no problem" situation to me. Share the e-mails?

 

[RivianTrackr]

Time to clarify things a bit here.

The customer made a purchase on the 21st of June.
It was delivered the 26th of June-return policy starts here.

The customer asked on the 10th of July a return because the adapter was bigger than expected (15th day of the return window...), to which we replied, no problem here is the address to send it back to us for a FULL REFUND.

We pay for shipping outbound and inbound customs for returns. Believe it or not, but we pay sometimes up to $90 in customs fees when it comes to a return. There has been a lot of abuse in regards of returns : used products returned after a road-trip, etc. But still, we honor our promises and quality of customer support.

Despite all this (especially the treat we received by email : " I will make sure that no one else from the US buys your products."), we escalated the matter to a superior and agreed to accept the return. The customer stated that he will return it in two weeks. So, a total of 45 days?

We think we are more than fair and sometimes way too much compared to other companies, moreover when it comes to electrical apparels.

We stepped in this conversation to give our side of the story which was missing a lot of details.

Thank you.

Rockstar reply guys!

 

[LivingInKaos]

Yeah, I actually just purchased a new A2Z NACS to J1772 adapter based on everyone’s feedback in this thread.

Thank you, forum!

Love it !

 

[UnsungZero_OldTimeAdMan]

Yeah, I actually just purchased a new A2Z NACS to J1772 adapter based on everyone’s feedback in this thread.

Thank you, forum!

If you hold their DCFC adapter in one hand and the Tesla made one in the other... the latter feels like a toy. Shame Rivian hasn't given approval.

 

[Lester Green]

I agree that A2ZEV customer service has stepped up and I edited my original post accordingly. I really appreciate their flexibility. Given the current political climate, I am still concerned about purchasing across borders, but A2ZEV is definitely trying to help. Their adapter seems great; it just doesn't fit my size expectations. Thank you!

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