Drive cam failed to catch incident

[jeeden]

So last night I was driving to my kids high school to pick him up after a cross country event. It was super late at night, actually morning around 1:00 a.m. I was driving in my sleepy little town and a guy in a Jeep passed me going the other direction and threw a full large size water bottle at the front of the R1S.

At first I didn't know what happened and I thought maybe he hit a rabbit or something but it was a real loud bang when it hit the Rivian. I got out and Saw the license plate have been ripped off. I thought maybe the adhesive I had used for last 2 years just failed but I remember seeing something in the headlights and looked down and there was the exploded water bottle. The parking sensor was also going nuts and noticed that it had gotten pushed into the bumper. By the time I realized what happened the guy was long gone. I hit the incident button just in case and it did tag the incident but reviewing the footage enough time had passed it doesn't catch anything except me wondering out of the car and looking at the front dumbfounded.

Went and picked up my kid, came home and pulled the drive cam drive and saw all of the drives from the day and days before it. There's a folder for that particular drive but the folder is empty.

Really pissed as you can imagine people are such jerks. I didn't expect the camera to get the plate, but a description of the jeep would have been nice.

Gotta figure out how to pop the sensor back in from the wheel well, it's going to be a reach.

Here is a pic

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[COdogman]

People are just the worst. Who the hell does that? What if it went through your windshield and your kids were in the truck? Really sorry this happened. ??

 

[tate16t]

Sorry this happened but glad you and your little one were unharmed.

 

[Electrified Outdoors]

man I hate seeing this and I am sorry this happened to you. Are you sure the stream doesn't contain the footage you want? Unless drivecam storage wasn't online, stream should be there until drive runs out of space and begins overwriting the older streams?

When there is an incident and you have drive cam enabled I recommend everyone to hit the eject button under drive cam menu and remove the usb cable. This will preserve the recordings and the drive cam stream.

Gear Guard Incidents are stored on the internal vehicle storage.

 

[runwithscissors]

Even if the footage was "caught" it would likely be unusable since Gen 1 cameras are hot trash. I park far away and still get the alerts every now and then, click on them and it shows the person closing their door which is too late.

 

[jeeden]

man I hate seeing this and I am sorry this happened to you. Are you sure the stream doesn't contain the footage you want? Unless drivecam storage wasn't online, stream should be there until drive runs out of space and begins overwriting the older streams?

When there is an incident and you have drive cam enabled I recommend everyone to hit the eject button under drive cam menu and remove the usb cable. This will preserve the recordings and the drive cam stream.

Gear Guard Incidents are stored on the internal vehicle storage.

Yep I really tried to control my emotions at the time and sat in the driveway and made sure to eject the card before I pulled it out of the port which is kind of crazy this day and age as most operating systems are able to handle you just pulling the drive.

Anyway it had the video footage from when I hit the incident button in the 15 seconds beforehand. It does not have the drive cam footage. It has every drive we've done for the last 3 weeks including all that day and even has a folder with the date and time for that driving session but the folder is empty. I tried some data file recovery software and while it was able to find footage that was overwritten 4 weeks ago it did not find anything for that point in time

. I almost feel like by hitting the incident button it somehow abandoned the drive cam footage. Or because I ejected the media so soon after the drive cam. I'm not sure.

For more info, I did call the police this morning and filed a incident report. The cops are actually very empathetic I live in an area that used to be the country but now is pretty well off, people have a lot of high end cars, money, and security clearances so this kind of stuff is definitely frowned on. The cop really thought that it was probably more of a DUI thing instead of an anti-ev thing.

I spend a solid hour and a half pulling screws on the bottom front fascia and can barely reach my arm up to the elbow and push the sensor back into the hole. It's about 90% there The top of the sensor is recessed about an eighth of an inch. I guess I'll just put a ticket in because I feel like if I even thumped it with a finger it would probably pop back in and I want it to go for a long time.

 

[Megavolt]

Are you in New Jersey? I was recently attacked by a creep in a jeep

 

[SwampNut]

The recording button on the Rivian is ridiculously stupid. It goes back only ten seconds, and then preserves forward for about two minutes. The Tesla did it right; go back ten minutes.

BUT! You do have the recordings anyway. They are in the normal everyday folder. It's always recording, and that record button just moves a copy to another folder. Go look for it, it's there.

 

[jeeden]

Northern Virginia. Jealous your drivecam got it for you

 

[jeeden]

The recording button on the Rivian is ridiculously stupid. It goes back only ten seconds, and then preserves forward for about two minutes. The Tesla did it right; go back ten minutes.

BUT! You do have the recordings anyway. They are in the normal everyday folder. It's always recording, and that record button just moves a copy to another folder. Go look for it, it's there.

Yea, I looked through every folder and can't find it anywhere. It does have a folder there for the drive, but 0 files in it.

I found another instance of someone on the forums having the same issue earlier in the year and they were never able to resolve it (and it never happened again apparently)

 

[jeeden]

Are you in New Jersey? I was recently attacked by a creep in a jeep

Wow, what was the outcome here? Did he get charged for this?

 

[Megavolt]

He fled the scene and we had to chase him. Nope he got zero tickets. His insurance company took responsibility after watching the video. That was coming to a red light. Guy was a psychopath.

 

[SwampNut]

Yea, I looked through every folder and can't find it anywhere. It does have a folder there for the drive, but 0 files in it.

The system HAS to be recording, or otherwise would never be able to save things. Meaning that I think there's something wrong, not properly configured, or you're not looking in the right place. I'm very far from my Rivian and can't look at the folders now. But go for a drive, and find the video. If it's not there (and LOTS of them), then it's not working or you're not in the right folders.

 

[stormbreaker]

Are you in New Jersey? I was recently attacked by a creep in a jeep

What could prompt someone to act this way? I hope his insurance drops him.

 

[jeeden]

My wife had a good theory about this (the missing video) and thought I would post it here. It is pretty easily tested when I find time.

When this happened, I put the Rivian in park to get out and then I got in and drove it to my son's school and then ejected the drive to look at it on my phone.. I'm thinking I did something here to make the video disappear or not be saved. What we came up with was this:

- it is a giant school parking lot with a dozen cars waiting for kids at 1 am, I just picked a spot well away from other cars and stopped. I didn't put it in park because I didn't want the light to come on and for the car to kneel so I just stopped and then hit the next button and pulled the drive and plugged it into my phone (something I have done without issue viewing recordings in the past.

Questions from this...

1. Is it possible to that corrupted the file or the reference to the file because I had not finished the "drive?"
2. What is "a drive?" I put the Rivian in perk when I got out to pick up the plate, but the car never slept or even turned off, locked, etc. I'm not sure I even closed the door until I got back in. Wouldn't putting it in park there save the file if the park theory was true?
3. Even if this is true and the reference to the file is gone, the data should still remain since it is being written to the drive while moving... Unless they are buffering it and then writing it? If that was the case, it would take while to write after parking and that might not happen if the car was disabled in an accident.... And speaking of, there might be accidents where the car is not out in park or even the drive is ejected before pulling the drive since the car could be disabled.

I went back through the drive tonight and all the drives since that night are there for yesterday (technically the same day since it happened at 1am) and today. The one drive is the ONLY folder with no files in it.

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