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EV Sportline Running Boards Rusting after 2 Months

EV Sportline

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No response from EV Sportsline to the email I sent them yesterday yet.
Gang, it may take a day or so to reply - rest assured you're covered! Thanks again!
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Runamok

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Gang, we had a few parts slip through a while back that had a powder coat issue (it was too thin, applied by a new guy). Don't be overly concerned, it was a simple mistake and we've 100% replaced any that had issues. Just contact us and we'll swap it out! [email protected] is the best way to catch us - thanks again everyone!

Also, our warranty is 5 years; but if you had this issue, it shows up in short order (wont take years). We stand behind our product, always have and always will.
@EV Sportline That's all I needed to hear. Issue identified, and you stand behind our product.

With that out of the way, I've now moved on to eager customer. Just ordered a few days back. Any idea when I can expect delivery? ?
 

moosehead

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Not being a smart ass, would really like to know:

How are the EVS wheelsets holding up in winter conditions?
 

EV Sportline

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Not being a smart ass, would really like to know:

How are the EVS wheelsets holding up in winter conditions?
Wheels are finished in a totally different process and factory - and they are aluminum under the color. No issues there ??
 

EV Sportline

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@EV Sportline That's all I needed to hear. Issue identified, and you stand behind our product.

With that out of the way, I've now moved on to eager customer. Just ordered a few days back. Any idea when I can expect delivery? ?
For R1S Running boards, plan for 3 weeks out, if ordered today. We do have R1T running boards in stock today.
 

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clownsmashd

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EV Sportline

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It's Thursday. Still no reply to the email I sent with pictures to [email protected]
Apologies, one CS agent out for maternity leave, second CS agent out sick today. Third agent on phones and backed up a bit. Thanks for the patience while we catch up. Pm me your name and order and email and I’ll make sure you’re handled tomorrow.
 

denik

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Gang, we had a few parts slip through a while back that had a powder coat issue (it was too thin, applied by a new guy). Don't be overly concerned, it was a simple mistake and we've 100% replaced any that had issues. Just contact us and we'll swap it out! [email protected] is the best way to catch us - thanks again everyone!

Also, our warranty is 5 years; but if you had this issue, it shows up in short order (wont take years). We stand behind our product, always have and always will.
Glad to hear this is fixed, especially since I just got these installed for my R1S yesterday at their Van Nuys location.

My experience with their installation was great! While they said it could take up to 2 hours, I was out of there in way less than an hour.
 

SANZC02

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Glad to hear this is fixed, especially since I just got these installed for my R1S yesterday at their Van Nuys location.

My experience with their installation was great! While they said it could take up to 2 hours, I was out of there in way less than an hour.
Can I ask what did they charge for the install?
 

clownsmashd

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It's Thursday. Still no reply to the email I sent with pictures to [email protected]
Was contacted today and given a replacement order. Unfortunately this will require replacing everything and I did strip the head of one of the T55 bolts on install so this won't be fun removing that. On the plus side, I did have to grind down two of the brackets to get them to fix so they've been somewhat exposed even though I did the T-slot cut method. Hopefully the replacement ones fit without needing to be grinded. The hardest part of the install was cutting the slots and that wasn't hard, just tedious. So swapping out should be easy except for the stripped bolt.
 

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denik

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Can I ask what did they charge for the install?
It's $199 for installation at their Van Nuys or Atlanta locations. This is for installing the standard running boards using standard 4" round clearance holes. I was able to have it shipped directly to their store and avoid the shipping charges.
 

909phillyman

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Can I ask what did they charge for the install?
FYI:
Their install prices for Atlanta and Van Nuys locations are as follows:
Boards/Steps only with 4" round hole: $199.95
Boards/Steps only with "L" slot cutout: $499.95
Sliders: $399.95

NOTE: I had an early pre-order, so I was able to take advantage of the reduced pricing and free installation in Van Nuys. Installation of my sliders was less than 45min.
 

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@EV Sportline Is there any way to tell if the set we have are bad batch as I do not want to install them only to have to do it all again in couple months. They are still in box at the moment.

Cheers
 

EV Sportline

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@EV Sportline Is there any way to tell if the set we have are bad batch as I do not want to install them only to have to do it all again in couple months. They are still in box at the moment.

Cheers
PM me your name and order, it's not an exact science as we didn't track the lot / batch, and parts are made in bunches, but doesnt mean they shipped together - i will do some investigating on my end!
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