Gang, it may take a day or so to reply - rest assured you're covered! Thanks again!
@EV Sportline That's all I needed to hear. Issue identified, and you stand behind our product.
Wheels are finished in a totally different process and factory - and they are aluminum under the color. No issues there ??
For R1S Running boards, plan for 3 weeks out, if ordered today. We do have R1T running boards in stock today.
It's Thursday. Still no reply to the email I sent with pictures to [email protected]
Apologies, one CS agent out for maternity leave, second CS agent out sick today. Third agent on phones and backed up a bit. Thanks for the patience while we catch up. Pm me your name and order and email and I’ll make sure you’re handled tomorrow.
Glad to hear this is fixed, especially since I just got these installed for my R1S yesterday at their Van Nuys location.
Can I ask what did they charge for the install?
Was contacted today and given a replacement order. Unfortunately this will require replacing everything and I did strip the head of one of the T55 bolts on install so this won't be fun removing that. On the plus side, I did have to grind down two of the brackets to get them to fix so they've been somewhat exposed even though I did the T-slot cut method. Hopefully the replacement ones fit without needing to be grinded. The hardest part of the install was cutting the slots and that wasn't hard, just tedious. So swapping out should be easy except for the stripped bolt.
It's $199 for installation at their Van Nuys or Atlanta locations. This is for installing the standard running boards using standard 4" round clearance holes. I was able to have it shipped directly to their store and avoid the shipping charges.
Best 199 I’ve ever spent.
FYI:
PM me your name and order, it's not an exact science as we didn't track the lot / batch, and parts are made in bunches, but doesnt mean they shipped together - i will do some investigating on my end!
