EVGO 350 kW Charging Troubleshooting

[dScotts]

I’m sure it’s a personal problem but on multiple occasions and multiple EVGO chargers I cannot initiate charging my R1T.

I’ve validated my payment method, I’ve watched the video indicating the initial try on EVGO, you need to “stop charging” from the infotainment screen before proceeding. But from the screen, I cannot stop the charging. Press it many times but nothing happens before being timed out.

In fact , I’ve had no success at Tesla SulerCharger stations either. Help

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[Donald Stanfield]

In my experience EV Go chargers are lousy. Haven't tried to supercharge yet but I was under the understanding that you just plugged in and the truck took care of everything else.

 

[mudito]

What software version are you running? Did you update in the past few months?

 

[KBabione]

Have you ever charged outside your home charger? Your best bet might be to meet up with another Rivian owner at a charger and have them confirm it works with a 5-minute charge and then you try.

 

[sfvR1S]

Have you tried a reset?

First time I charged at 350kwh EVgo, everything went fine. Second time I charged, which was a day later, after about 30 seconds, I received an error stating charging stopped (can't recall exact language). I tried a few more times and no luck. Luckily, there was a 100kwh charger and it worked.

When I returned from the trip, I contacted CS and they advised a hard reset. Afterwards, went to a 350kwh charger nearby and it worked. A couple weeks ago, was able to charge at a Tesla charger using a NACS adapter.

 

[Toadkillerdog]

On a recent trip charged four times at evgo. plug and charge worked for me

 

[SANZC02]

I’m sure it’s a personal problem but on multiple occasions and multiple EVGO chargers I cannot initiate charging my R1T.

I’ve validated my payment method, I’ve watched the video indicating the initial try on EVGO, you need to “stop charging” from the infotainment screen before proceeding. But from the screen, I cannot stop the charging. Press it many times but nothing happens before being timed out.

In fact , I’ve had no success at Tesla SulerCharger stations either. Help

How are you trying to initiate the charge?

My understanding is last year Rivian released an OTA that allowed you to setup EVgo with plug and charge but it was subsequently no longer supported. A few of us set it up and it still work, or was still working a couple of months ago last time I tried it. I typically use EVgo as my last choice as it is always the most expensive.

If you never setup plug and charge on EVgo then I would use the app to initiate the charge, as long as you have your EVgo account configured with a credit card, which you need for plug and charge with EVgo as well, it should work.

For Supercharger charging make sure it is a location open to NACS, only some of them are. If it is and you have a valid payment setup on your Rivian account plug and charge should work.

 

[SwampNut]

EVGO and EA are problematic and flaky for sure. But a COMPATIBLE Supercharger should just work. As noted above, did you make sure it was compatible?

For the EVGO, did you start the charge from the screen on the station and pay with the card reader, or from the app?

 

[dScotts]

How are you trying to initiate the charge?

My understanding is last year Rivian released an OTA that allowed you to setup EVgo with plug and charge but it was subsequently no longer supported. A few of us set it up and it still work, or was still working a couple of months ago last time I tried it. I typically use EVgo as my last choice as it is always the most expensive.

If you never setup plug and charge on EVgo then I would use the app to initiate the charge, as long as you have your EVgo account configured with a credit card, which you need for plug and charge with EVgo as well, it should work.

For Supercharger charging make sure it is a location open to NACS, only some of them are. If it is and you have a valid payment setup on your Rivian account plug and charge should work.

How are you trying to initiate the charge?

My understanding is last year Rivian released an OTA that allowed you to setup EVgo with plug and charge but it was subsequently no longer supported. A few of us set it up and it still work, or was still working a couple of months ago last time I tried it. I typically use EVgo as my last choice as it is always the most expensive.

If you never setup plug and charge on EVgo then I would use the app to initiate the charge, as long as you have your EVgo account configured with a credit card, which you need for plug and charge with EVgo as well, it should work.

For Supercharger charging make sure it is a location open to NACS, only some of them are. If it is and you have a valid payment setup on your Rivian account plug and charge should work.

Thanks to all for the ideas.
- Did a hard reset
- I’m running the latest software update
- I’m enrolled in Autocharge +
- credit card is valid
- initiated start through EVgo

after plugging in, but before initiating the App, the truck starts interfacing with the charger.

after initiating the App, the charger indicates syncing with the truck, the truck indicates its “starting” but then minutes later, the truck is “waiting on the charger”, the charger goes to some error message.

ultimately the App says contact customer service; customer service couldn’t resolve on multiple chargers. Throughout the trucks “stop charging” does nothing.

good news is my 2025 R1T Tri Max will be delivered 12/6/24. ?

 

[mudito]

good news is my 2025 R1T Tri Max will be delivered 12/6/24. ?

That's everything I read from your post! ;-)

Happy for you, bud!!!

 

[SANZC02]

Got an email from EVgo that a new station with 4 stalls opened in HB, CA. Happened to drive by today, stopped and tested if the Plug and Charge was still working on my R1S for EVgo. Still working with no issue.

These must be part of the GM joint venture with EVgo as they have both GM and EVgo lettering on the stations. They are a couple of miles off the highway but does give an option to the 6 stall EA station across the street that are usually full.

 

[Pizzaman]

Just a quick data point. I experienced the same problems as above with a set of EVGo chargers on a recent trip. When I abandoned using the EVGo app and just paid using a credit card, I was finally able to charge. I didn't have much of a choice given our location and some other out-of-service chargers in the immediate area.

 

[CharonPDX]

I've only ever had one problem with a 350kW EVgo - it was only charging at ~7 kW. I disconnected and connected to a different stall, and that one worked fine.

Older 50kW and even some 150kW, yeah, problems. Mostly because they were the old-model EVgo "location bought the hardware, EVgo just provides billing" as opposed to the new "EVgo owns the works" that all the 350kW locations have. (I have seen a few locations that have both the older units and the new - and invariably, the 350kW units work fine while the older ones are flaky.)

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