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Interesting Washington Post article on EA Reliability

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waitingonanr1s

waitingonanr1s

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This is probably because ID.4 buyers are getting those stupid 30 min *free* charging sessions that they can just unplug/replug and get more time for free. So VW owners are likely charging more than others and clogging up stations next to the Bolts charging to 100%. Other than charging curve testing I've only used DC charging on one road trip and one local trip where I needed a little extra to get home in 11k miles. I'll be taking a longer road trip next week. Point being, if you have L2 AC charging at home you'll very rarely use DC charging. Providing unlimited free charging just incentivizes people to use DC charging when they don't need it which makes the experience worse for everyone when you do need it.
Agreed, but it sells EV's. So many people can't get past the charging infrastructure issues, even though you tell them you're not going to use them that much. They still think of fast charging stations and gas stations as filling the same need, so it pushes people to buy them that otherwise would not.
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Agreed, but it sells EV's. So many people can't get past the charging infrastructure issues, even though you tell them you're not going to use them that much. They still think of fast charging stations and gas stations as the same, so it pushes people to buy them that otherwise would not.
So limit it to something like 500 kWh. You get a charging incentive, but at least it has limits so folks will be more likely to ration it to when they need to use it for road trips. It's the unlimited for X-years part that's the problem.
 

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This is probably because ID.4 buyers are getting those stupid 30 min *free* charging sessions that they can just unplug/replug and get more time for free. So VW owners are likely charging more than others and clogging up stations next to the Bolts charging to 100%. Other than charging curve testing I've only used DC charging on one road trip and one local trip where I needed a little extra to get home in 11k miles. I'll be taking a longer road trip next week. Point being, if you have L2 AC charging at home you'll very rarely use DC charging. Providing unlimited free charging just incentivizes people to use DC charging when they don't need it which makes the experience worse for everyone when you do need it.
If it works like The Ioniq free charging they have 30 minutes free then are charged for anything over. If they unplug and plug back in before an hour has passed they are charged for that session as well.

I think the 10 minute grace period should go away, I’ve been charging for almost 8 years and I never recall taking more than a minute to unplug when done.

These are the terms
New 2024 and 2023 IONIQ 5 vehicles purchased from an authorized U.S.-based (excluding Alaska) Hyundai dealer on or before December 31, 2023 qualify for limited complimentary charging. Two years of 30-minute complimentary charging sessions at Electrify America charging stations begins upon date of vehicle purchase. Non-transferable. Not available for commercial use, such as ride-hailing or ridesharing. Requires Electrify America account, app, acceptance of Terms of Use, and enrollment in IONIQ 5 Charging Plan. After user-initiated charge session stops or vehicle reaches full charge or charging otherwise stops, and 10-min grace period, idle fees and applicable taxes will apply and user is responsible. There is a 60-minute waiting period between eligible charging sessions, and the plan benefits will not apply to a charging session initiated within this period. In the event of suspected fraud or abuse or other unforeseen events, Hyundai Motor America may discontinue or modify the offer in its sole discretion. Electrify America charging stations are only available in the continental U.S.
 
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So limit it to something like 500 kWh. You get a charging incentive, but at least it has limits so folks will be more likely to ration it to when they need to use it for road trips. It's the unlimited for X-years part that's the problem.
Yup. I don't disagree. But once you start adding fine print, you chase away sales. I didn't realize they had a 30 minute limit for VW - they should enforce that and not let you restart for a time period. X kWh doesn't sound nearly enticing as free for X years.

Consuming anything for free that has an associated cost is not economically healthy and sets up false expectations.
 

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I think the 10 minute grace period should go away, I’ve been charging for almost 8 years and I never recall taking more than a minute to unplug when done.
That's because you stay in your vehicle. My local EA station is in Target parking lot. A lot of people, including myself, plug in and then go to Target. I typically monitor the app, so I'm back before it ends... but I've been a few times where others just plug in and seem to forget about the car, while cars are lined up waiting to charge.
 

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Once Tesla opens up if 7% of the EA complaints are cable length Tesla will be in trouble.

In the Berkeley study, researchers found that 7 percent of Electrify America’s stations didn’t have a cord long enough to reach the vehicle they were trying to charge.

This 739 out of 1000 score for Tesla adds plenty of fuel to any discussion about how negatively slanted things are on internet surveys. If Tesla is under 750 I really have no idea what people’s real expectation is.

In a recent J.D. Power study, the company ranked last in consumer satisfaction among fast-charging networks, scoring a 538 on a 1,000-point scale. (In comparison, Tesla’s network scored a 739.) The satisfaction survey is limited to users of the PlugShare app
 

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That's because you stay in your vehicle. My local EA station is in Target parking lot. A lot of people, including myself, plug in and then go to Target. I typically monitor the app, so I'm back before it ends... but I've been a few times where others just plug in and seem to forget about the car, while cars are lined up waiting to charge.
Sometimes I stay in, usually I walk around, the estimates for charge time are pretty good and both the Tesla and Rivian app tells me where the charge session is. It is pretty easy to be at the car to disconnect and move it when done for others to have access.

Just a pet peeve of mine, was never a fan of people blocking gas pumps while they shop in the station stores either….
 

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Sometimes I stay in, usually I walk around, the estimates for charge time are pretty good and both the Tesla and Rivian app tells me where the charge session is. It is pretty easy to be at the car to disconnect and move it when done for others to have access.

Just a pet peeve of mine, was never a fan of people blocking gas pumps while they shop in the station stores either….
100% agree with people blocking gas pumps. My wife would give me a hard time for moving from the pump to the other parking when I was done pumping gas. It pissed me off if all the pumps were full and people were inside shopping. Not that hard to move your car.
 

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You pots are calling the kettle black for a VW getting free charging at EA. I don't hear you complaining that you got free charging at RANs and that no one else can use a RAN station at all.
 

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You pots are calling the kettle black for a VW getting free charging at EA. I don't hear you complaining that you got free charging at RANs and that no one else can use a RAN station at all.
Not everyone received free charging at RAN. I used RAN 3 times when it was free and certainly didn't stay there until 100%. I went to 80 and moved on just like I do everywhere else. No complaints from me on charging - it never should've been free to begin with. Someone has to pay for it, I would prefer the user rather than Rivian or VW subsidizing it. I have the same feeling about the free data connection - give people the choice, but it shouldn't be free as there is a cost associated.
 

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Not everyone received free charging at RAN. I used RAN 3 times when it was free and certainly didn't stay there until 100%. I went to 80 and moved on just like I do everywhere else. No complaints from me on charging - it never should've been free to begin with. Someone has to pay for it, I would prefer the user rather than Rivian or VW subsidizing it. I have the same feeling about the free data connection - give people the choice, but it shouldn't be free as there is a cost associated.
VW isn't subsidizing EA, at least not in the way Rivian is subsidizing RAN. VW is paying a court-ordered penalty, in a stipulated way under guidance of pollution control agencies, for cheating on their diesel exhaust ratings.

I agree I'd prefer there were continuing costs for consumers, to promote behavior that makes the the system work better.
 
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VW isn't subsidizing EA. They're paying a court-ordered penalty for cheating on their diesel exhaust ratings.
I never said it was subsidizing EA. I said it was subsidizing the purchasers of its vehicles through the free energy it's providing. The energy isn't free - regardless of how it's delivered.
 

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You pots are calling the kettle black for a VW getting free charging at EA. I don't hear you complaining that you got free charging at RANs and that no one else can use a RAN station at all.
Ehh...I used RAN several times, but I was also complaining about free charging the whole time. Glad to see RAN finally charging folks. The longer Rivian goes before allowing anyone to use RAN, the longer it'll be before they can get a piece of the NEVI pie. That said, if they stay Rivian-only for awhile longer, just means I can guarantee I'll be able to charge when one is nearby without waiting long. And yes, I have seen a RAN that was totally full already.
 

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Do you think releasing the Tesla chargers to Ford and GM will take enough pressure off the EA system to allow them to catch up on their maintenance backlog?
No, but if they want to survive it will force them to figure out how to maintain their equipment.
That's interesting - that it may not all be platform-specific. Some of the problems could be vehicle-side, or even user-side. I do see a lot more complaints about chargers being down in the VW forum than here.
Most for of the issues I saw with the ID.4 when I had one was related to pack temperatures not being ideal and therefore charging is slower than people would expect. Which then lead people to create conspiracy theories.
If it works like The Ioniq free charging they have 30 minutes free then are charged for anything over. If they unplug and plug back in before an hour has passed they are charged for that session as well.
The ID.4 plan at least didn't used to get charged for going over 30 minutes, and definitely allowed plugging in right after. This may have been fixed with EA deciding to finally charge idle fees (in theory).
You pots are calling the kettle black for a VW getting free charging at EA. I don't hear you complaining that you got free charging at RANs and that no one else can use a RAN station at all.
I saw a very small amount of complaining from people when Rivian started charging. RAN stations have also rarely been full prior to pay-to-charge being implemented. I don't remember seeing people talk about going to RAN stations and charging to avoid paying for charging at home either, probably because of the limited number of stations that existed at the time.

With respect to charging at RAN, it's a private network that they have been funding. Whether Tesla or Rivian decide to limit charging to their own vehicles is, in my opinion, their own choice to present a value to their customers. However, both have said they plan to open the networks up, the timing is for different reasons though.
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