Lost phone key setup…

[tmmcgee]

This happened to me as well last night. I was texting back and forth and finally gave up at 10:00pm. Luckily, we had the carabiner key. I contacted Roadside assistance this morning and spoke with a very helpful person who said it's known issue, and to use the key card and carabiner key. This will be resolved via an OTA update. The Rivian Roadside assistance rep said not to delete the app and reinstall it, or try to reset any settings.

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[kirkSD]

Same here. Deleted the phone from the truck and tried several times to re-add it. All failed. Truck has not yet received the latest OTA update, I'm wondering if the app received an updated in advance of the truck and caused a problem.

 

[Dark-Fx]

I had issues with losing the key last week, mine was fine this morning. I'm still on 2022.31

 

[PappaBolt]

Wow I was getting really irritated. I was in a very low reception area, and I tried to access my truck via the app over cell service, the app crashed, wouldn't let me back in. Then I haven't been able to re-pair my phone. I actually had the carabiner key on me for once, otherwise I'd have been stranded... not good Rivian

This is why I want another fob. A physical key as a failsafe would be nice.

 

[timf]

My R1S downloaded the 2022.35.03 update last night and I thought it was related to that, but it sounds like it was a systemwide outage. The key re-synced itself automatically when I got in this morning.

 

[bael]

Something like this happened for a few hours a few months ago.
I always carry a key card in my wallet just in case.
that being said, don’t like whatever back end changes are dropping phone keys every few months

 

[moosehead]

It’s fixed now. Remove key from phone and add again…
This can lead to very scary uncomfortable situation if you don’t have physical key access.

My phone key pairing also disconnected in a remote area, fortunately I still carry the fob everywhere so had backup at the time.

Once getting back to better reception, I was able to remove the phone key and re-pair as you describe.

As someone else said, fob life. Will try the keycard as well.

 

[rodhx]

This is why I want another fob. A physical key as a failsafe would be nice.

That' why I keep one of the keycards in my wallet. I don't really want another fob. They are so bulky I wouldn't carry it unless necessary. So far the only use I've had for the fob is to send it with the truck when it went for service.

 

[R1Tkc]

Heads up everyone - called service this morning and this fixed it for me.
Once you get in the car, sign out and back in, hit set up key and it should auto connect. If not, you’ll need to delete the phone key from the app and sign back in

 

[shrink]

I unlocked the car with a Key Card, deleted the key from the app, forgot the Rivian Bluetooth device in my iPhone, and then had to setup the phone as key again.

Funny thing is that my wife's phone as key never stopped working. She doesn't use the car much, but I don't see why that would matter.

Very annoying glitch. Could have been really screwed without a backup key card or fob.

 

[R1Tkc]

I unlocked the car with Key Card, deleted the key from the app, forgot the Rivian Bluetooth device in my iPhone, and then had to setup the phone as key again.

Funny thing is that my wife's phone as key never stopped working. She doesn't use the car much, but I don't see why that would matter.

Very annoying glitch. Could have been really screwed without a backup key card or fob.

What rivian said was that if you opened the app when they were doing maintenance last night, you’d get the disconnected error. If you stayed out of the app till they were done, you’d be unaffected.
Guessing your wife maybe never touched the app yesterday night?

 

[shrink]

What rivian said was that if you opened the app when they were doing maintenance last night, you’d get the disconnected error. If you stayed out of the app till they were done, you’d be unaffected.
Guessing your wife maybe never touched the app yesterday night?

Huh, that's exactly right. Good insight!

From the Rivian.com homepage right now - looks like they're still doing maintenance.

 

[opnwide]

To quote Bill Burr, "why the hell does my new toaster require me to download an app to make toast? All I want to do is make toast."

 

[VenturaLuke]

I also lost my phone key last night and then it just fixed itself late this morning. Thats annoying!

 

[Rally1]

Joined the club, luckily home so I have all the cards/FOBs.

What are they charging for another FOB?

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