New Replacement Powered Tonneau Cover broke ...again

[moosehead]

Sorry, though hate to say, a bit surprised it hasn’t happened sooner.

Not trying to be a dick. In this case, it is based on my own experience dismantling my OG stock PTC which was jammed awhile back. That plus the earlier vids posted here of the replacement PTC gave off the same janky vibe.

Awe hell. Really want to be wrong here and just a dick.

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[R1TS]

Sorry, OP. But, a bad design will continue to be a bad design no matter how many small changes they make.

On the other hand, I think they should fix the wireless charging as well. Even RJ acknowledges it does not work, yet they continue to build new cars with the defective design.

 

[Marchin_MTB]

Like many people, I had issues with the original powered Tonneau cover. It would retract about halfway and get stuck. I reported this months ago and was "on the list" for a replacement. A couple of weeks ago, Rivian called to say they had my newly redesigned Tonneau cover in stock and they were ready to schedule the replacement. I dropped the truck off and it took two days, but I got my new cover and all was well, or so I thought.

I never really used it until about two weeks later. I pressed the "open" button and the cover retracted about 2/3 of the way and stopped. The screen showed an error saying the "cover was jammed, please extend and retract it again" which I did. This time it again retracted about 2/3 of the way and then it let out a very LOUD pop. The majority of the cover retracted and was spinning inside while a section of the cover separated and was left outside at an odd angle.

I called Rivian and they said they had never had one of the new ones fail (just my luck) and they would get it in ASAP and since they had another replacement in stock, they should be able to repair it the same day. Well, I dropped it off this morning and they just texted to tell me it did need to be replaced but they did not in fact have one in stock and I will get my truck back in about 3-4 days with what will be my 3rd tonneau cover.

I just do not understand why they continue to struggle with these covers. Very frustrating.

Just for data, what was the temperature when this happened? Was it sitting out covered by snow/ice at any point?

I am hoping that it’s a low probably early-life failure mode and not a design flaw with PTC2.0. Simultaneously, I fear we may be in for dry-lube party 2.0.

 

[AYAYRON]

Like many people, I had issues with the original powered Tonneau cover. It would retract about halfway and get stuck. I reported this months ago and was "on the list" for a replacement. A couple of weeks ago, Rivian called to say they had my newly redesigned Tonneau cover in stock and they were ready to schedule the replacement. I dropped the truck off and it took two days, but I got my new cover and all was well, or so I thought.

I never really used it until about two weeks later. I pressed the "open" button and the cover retracted about 2/3 of the way and stopped. The screen showed an error saying the "cover was jammed, please extend and retract it again" which I did. This time it again retracted about 2/3 of the way and then it let out a very LOUD pop. The majority of the cover retracted and was spinning inside while a section of the cover separated and was left outside at an odd angle.

I called Rivian and they said they had never had one of the new ones fail (just my luck) and they would get it in ASAP and since they had another replacement in stock, they should be able to repair it the same day. Well, I dropped it off this morning and they just texted to tell me it did need to be replaced but they did not in fact have one in stock and I will get my truck back in about 3-4 days with what will be my 3rd tonneau cover.

I just do not understand why they continue to struggle with these covers. Very frustrating.

I wonder if something is off regarding the alignment of your tracks causing the immediate failure

 

[Dark-Fx]

Just for data, what was the temperature when this happened? Was it sitting out covered by snow/ice at any point?

IMO snow and ice alone aren't enough to break it unless it's completely covered.

 

[jb0063]

Like many people, I had issues with the original powered Tonneau cover. It would retract about halfway and get stuck. I reported this months ago and was "on the list" for a replacement. A couple of weeks ago, Rivian called to say they had my newly redesigned Tonneau cover in stock and they were ready to schedule the replacement. I dropped the truck off and it took two days, but I got my new cover and all was well, or so I thought.

I never really used it until about two weeks later. I pressed the "open" button and the cover retracted about 2/3 of the way and stopped. The screen showed an error saying the "cover was jammed, please extend and retract it again" which I did. This time it again retracted about 2/3 of the way and then it let out a very LOUD pop. The majority of the cover retracted and was spinning inside while a section of the cover separated and was left outside at an odd angle.

I called Rivian and they said they had never had one of the new ones fail (just my luck) and they would get it in ASAP and since they had another replacement in stock, they should be able to repair it the same day. Well, I dropped it off this morning and they just texted to tell me it did need to be replaced but they did not in fact have one in stock and I will get my truck back in about 3-4 days with what will be my 3rd tonneau cover.

I just do not understand why they continue to struggle with these covers. Very frustrating.

My original has always worked for the most part, however, it jams depending on the temperature. It seems the slot where the fins retract into sags a little in the middle, and this is exacerbated by warmer temps expanding the plastic that runs across the top of the slot. When it jams, if I press down a bit on the middle of the jammed tonneau fin, it fully retracts as it should.

 

[BenB]

I had mine fixed a few weeks ago, I have opened and closed it maybe a dozen time but each time I hope all goes well. So far it has. I do have a silicone spray recommended by a Rivian rep that came to fix my first cover and I use it often. Logically I cannot see how the cover will continue to function unless you keep the rails perfectly clean. Today my cover works but thanks for the warning I will be more selective of when to open and close it.

 

[feedairy]

Went offroading a couple weekends ago and got my v2 powered cover muddy and dirty as all get-up. I power washed her clean, but it's sounded REAL creaky ever since....

 

[zymolysis]

Sorry, OP. But, a bad design will continue to be a bad design no matter how many small changes they make.

On the other hand, I think they should fix the wireless charging as well. Even RJ acknowledges it does not work, yet they continue to build new cars with the defective design.

For about $100 you can buy and install an after-market wireless cell phone charger that will work. I don't know why Rivian hasn't, but if it is something that continues to aggrieve you, you can fix it now.

 

[Gandy14]

Like many people, I had issues with the original powered Tonneau cover. It would retract about halfway and get stuck. I reported this months ago and was "on the list" for a replacement. A couple of weeks ago, Rivian called to say they had my newly redesigned Tonneau cover in stock and they were ready to schedule the replacement. I dropped the truck off and it took two days, but I got my new cover and all was well, or so I thought.

I never really used it until about two weeks later. I pressed the "open" button and the cover retracted about 2/3 of the way and stopped. The screen showed an error saying the "cover was jammed, please extend and retract it again" which I did. This time it again retracted about 2/3 of the way and then it let out a very LOUD pop. The majority of the cover retracted and was spinning inside while a section of the cover separated and was left outside at an odd angle.

I called Rivian and they said they had never had one of the new ones fail (just my luck) and they would get it in ASAP and since they had another replacement in stock, they should be able to repair it the same day. Well, I dropped it off this morning and they just texted to tell me it did need to be replaced but they did not in fact have one in stock and I will get my truck back in about 3-4 days with what will be my 3rd tonneau cover.

I just do not understand why they continue to struggle with these covers. Very frustrating.

That's a real bummer but at least it's under warranty. I made a manual one to get me through until they offer the powered one again.

 

[Spaceball1]

Bringing this back to life as I didn’t see any other threads of the new tonneau failing. Mine was updated to the new design in March (after the original failed a year before that).

Updated one worked well for a few months but just failed last week after hauling some landscape stuff (though I used a trailer). I did notice a small rock on top as it was opening and it was small enough to go under the seal. Didn’t affect the operation that time but I saw it last second and made me cringe as I expected the seal to push it off. Not sure if that’s the culprit, but later that day I closed it and the next day opened it and it gets stuck about 1/4 from all the way opened. Pretty consistent where it stops, and I get the same error message OP got that it detected a jam. I probably shouldn’t have done this, but I thought what the heck it’s already likely broken ?, but I gave it a little push while it was opening and was able to get it to open all the way, though it made some very unhealthy popping sounds when I did that ?

I have a service scheduled for August 7th for this among some other minor things.

 

[SparkyR1t]

I should not have to do this but after every couple of operations of my powered tonneau I spray the tracks ( both sides) with WD40-Dry Lube. Truck is mid 2022 build and no tonneau issues to date. Needs to be the dry lube version of the WD40 product. After I saw the tonneau design I realized it was not going to last without some TLC. Very poor over complicated design

 

[Riviot]

I should not have to do this but after every couple of operations of my powered tonneau I spray the tracks ( both sides) with WD40-Dry Lube. Truck is mid 2022 build and no tonneau issues to date. Needs to be the dry lube version of the WD40 product. After I saw the tonneau design I realized it was not going to last without some TLC. Very poor over complicated design

50k miles on OG powered tonneau, dry lube on the regular, lots of popping noises, definitely has rocks, pine needles, etc in it. Still cranking!

 

[dleepnw]

i wish i had the powered tonneau as the manual tonneau has its own set of problems. mine was broken upon shipping. they had to revise the packaging and then send over a new one. new one arrived and the release latch broke. they had to send over another one so im on my 3rd set. i baby that thing like no other now.

but on the bright side, i know the warranty is honored.

 

[Marchin_MTB]

I had Tonneau2.0 installed in May this year. Still going strong. I have been using it more over the summer.

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