Not charging

[pmorrow]

Went on a business trip and left my R1T plugged in with charging scheduled from 9pm-3am, M-F, using a Tesla level 2 wall charger. Monitored it during the week but did not see the vehicle charging. Left it at 85% came home to 77% charge. Called support and did a re-boot, then started to charge but shut down after 1 min. Rebooted again and the vehicle will not charge. Took it to a Level 3 Electrify America Fast charger and it hooked up for 2 min then stopped. Rebooted again and now it won’t connect at the Electrify America charger and tried two different chargers. Came home and connected the trickle charger that comes with the truck, it’s working at 1.3 kw/h, going to take forever to charge even a little, still working now 30mins later. Rivian is considering their next steps, haha! Any advice would be greatly appreciated. I def need a vehicle!

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[Donald Stanfield]

Sounds like your charge module is broken. Rivian will fix it no doubt but I know it sucks to have something break on your fancy new truck. Best of luck on a quick resolution.

 

[VSG]

Went on a business trip and left my R1T plugged in with charging scheduled from 9pm-3am, M-F, using a Tesla level 2 wall charger. Monitored it during the week but did not see the vehicle charging. Left it at 85% came home to 77% charge. Called support and did a re-boot, then started to charge but shut down after 1 min. Rebooted again and the vehicle will not charge. Took it to a Level 3 Electrify America Fast charger and it hooked up for 2 min then stopped. Rebooted again and now it won’t connect at the Electrify America charger and tried two different chargers. Came home and connected the trickle charger that comes with the truck, it’s working at 1.3 kw/h, going to take forever to charge even a little, still working now 30mins later. Rivian is considering their next steps, haha! Any advice would be greatly appreciated. I def need a vehicle!

Before scheduling a service center visit (weeks or months in the future) and spending all that time and effort to have Rivian look at it, I would do some basic troubleshooting to make sure it's not a problem that's easily fixable on your end.

There're so many things that could be wrong here. The charger, the adapter, the scheduling (it's tied to location, maybe that's not set). And yes, it's possible there's a problem with your vehicle.

You've given so little background information that it's hard to know where to start. Is this a new R1T? Have you ever successfully charged it before, L1, L2, and L3? Have you ever charged your R1T at home before with your Tesla charger? You must be using an adapter with that Tesla charger - have you ever used this before and are you sure it's pushed in all the way? (Some adapters, notably Tesla Tap, have a very tight fit so it might not be making contact properly). Have you used your adapter at a Tesla destination charger to make sure it works properly? Have you ever tried scheduled charging at home? Are you sure the scheduled location is correct? Is this a new charger that you've installed, and if so has it been working for your other EVs without an adapter?

The fact that L1 charging with the Rivian Portable Charger works for you at home suggests that your vehicle's AC charging system is working properly. To test L2 charging you could search around for a NEMA 14-50 outlet or you could search for one of those 6kW L2 stations that are so common (at least around here) - a lot of those are free and availble in shopping center parking lots and places like that. As far as the problem L3 charging at EA, again my suspicion would be a problem with the EA charger first. Have you ever L3 charged before? Can you try a different charging location (not EA) and see if you have problems there too?

A problem with both L1/L2 charging AND L3 charging would be unusual in a new vehicle - Rivian does charge the vehicle for you before delivery, so if all the vehicle's charging options didn't work then that would have been obvious before delivery. Some vehicles have been delivered with failed L3 charging system, so if your vehicle is brand new and if you were only having a problem with L3 charging, this is what I would suspect. But as I said, getting to an answer here depends on a lot of information you've left out, which boils down to has any of this ever worked for you?

 

[SANZC02]

I agree with @VSG it would be very unusual for L2 and L3 to both fail at the same time. L2 uses an onboard charger and L3 is direct current. When the onboard charger failed on my Tesla I could still use DC chargers.

If the L1 charger is working sounds like the on board charger is ok. I would flip the breaker on the L2 charger, wait a few minutes flip it back on and try it again. You may also want to make sure no schedules are configured on the truck or the charger, if there are any disable or delete them to make sure they are not the issue.

 

[PeterSK]

I agree with @VSG abf @SANZC02. It would be odd for both chargers to not work. I had a problem where it charged fine on level 3 (EA, etc) but nothing on the AC charger - tested via the mobile connector on 120v, 240v, and at a public ChargePoint station. Took a while to figure out but it tuned out to be an improperly applied firmware update. New update came out, and after that was applied it worked fine.

Have you used that Tesla charger before? Sometimes they can be set to only allow Tesla charging. There could also be problems with the scheduling. And we all know EA chargers often don’t work…

Try different options and document. Then get on the tech support line with Rivian if you’re still unable to charge. They’ll get you in quickly but will make sure you’ve tried everything first.

 

[Big Green Machine]

I'm going to bring this subject up again because I'm doing a CA to NY road trip, sold my house, truck packed and it will not charge at L3 chargers. Different locations, different adapters, multiple phone calls, etc. Here are some hints to start charging: 1) Turn off scheduled charging 2) Do a hard reset 3) Try a different charger. None of those have solved my problem. It's been a week. This sucks. Taking the car into the San Jose Rivian tomorrow. I'm guessing it's a "charging module" issue. I'm hoping that they will fix it the same day. I'll give feedback after the problem is fixed and let you know what worked.

 

[Hereforthesnacks]

I'm going to bring this subject up again because I'm doing a CA to NY road trip, sold my house, truck packed and it will not charge at L3 chargers. Different locations, different adapters, multiple phone calls, etc. Here are some hints to start charging: 1) Turn off scheduled charging 2) Do a hard reset 3) Try a different charger. None of those have solved my problem. It's been a week. This sucks. Taking the car into the San Jose Rivian tomorrow. I'm guessing it's a "charging module" issue. I'm hoping that they will fix it the same day. I'll give feedback after the problem is fixed and let you know what worked.

Glad SJ could get in you that fast!

 

[Big Green Machine]

Glad SJ could get in you that fast!

Actually they said April but given that they've already had my truck for 2 months in S. San Francisco, I think they're going to try and fit me in.

 

[Hereforthesnacks]

Actually they said April but given that they've already had my truck for 2 months in S. San Francisco, I think they're going to try and fit me in.

Oh man. They have slipped to 4-5 months out! Damn. Glad they are trying to make you whole.

 

[Big Green Machine]

Went on a business trip and left my R1T plugged in with charging scheduled from 9pm-3am, M-F, using a Tesla level 2 wall charger. Monitored it during the week but did not see the vehicle charging. Left it at 85% came home to 77% charge. Called support and did a re-boot, then started to charge but shut down after 1 min. Rebooted again and the vehicle will not charge. Took it to a Level 3 Electrify America Fast charger and it hooked up for 2 min then stopped. Rebooted again and now it won’t connect at the Electrify America charger and tried two different chargers. Came home and connected the trickle charger that comes with the truck, it’s working at 1.3 kw/h, going to take forever to charge even a little, still working now 30mins later. Rivian is considering their next steps, haha! Any advice would be greatly appreciated. I def need a vehicle!

Paul, did they tell you what was wrong? Also, I noticed we have the same truck color and the same charging problem. Perhaps random, perhaps not.

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