Rivian Quality - Two Genuine Questions

[cohall]

I really want to know what I'm missing here, and I'm not posting this to be inflammatory in any way.

Sorry, but this doesn’t seem sincere. For every reasonable explanation in your list, you caveat it with “I don’t buy this” or try and show how it’s wrong (rav4 forum). And you intentionally left off your list those of us who’ve had our vehicles for well over a year with no major issues.

If you want to convince yourself that Rivians are unreliable and have lots of issues, you’ll find a way to support that feeling. Confirmation bias is a real and powerful thing. It seems you’re in that position, so I’d strongly recommend staying away from a new company with a strained service network. If I felt the way you do about the reliability of the vehicles, there’s no way I’d be buying one. I’m personally biased the other direction, knowing there are tens of thousands of happy Rivian owners enjoying their vehicles, blissfully unaware of the minority that have major issues, and have never once looked at this forum or Reddit or Facebook.

No, a Rivian will not match your Toyota RAV4 for reliability and build quality at this point. That’s a completely accurate assessment, and if it is your threshold for acceptability, then you will likely be disappointed.

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[Killer95Stang]

Price shouldn't be your deciding factor, if are still considering buying a similar flagship type vehicle. Have you priced a Tahoe, Land Cruiser, BMW.. etc.? They are all expensive. Case in point, my mid tier Lariat F150 stickered in the high $60s... and now would be $75k to replace. Had it in for a defective oil pan... warped and leaked because they were made out of plastic (for hot oil.. crazy). TCU module went out, they took two attempts to fix. Transmission recall... harsh shifts... I still love my truck, but shouldn't it be perfect?... I mean, Ford builds 750,000 thousand of them a year... most of any truck on the road. They have been building cars for what... 100 years. Also, I'm always fixing my brother in laws Honda Accord. ABS model, trunk latch, ignition system. It's a 12 year old out of warranty car. Still super reliable and only stranded him once or twice. But it's easy to fix, because i can search on YouTube and find 25 videos on fixing each problem. Hmmm... I guess things do go wrong with legacy brands. With that said, I wouldn't hesitate to buy a Honda or another F150 when the time comes.

Also, we love our R1S to the point where we fight or have to come up with excuses just to drive it. We have been in for service, but I never got 3 - 4 month lead times. It has been 3 to 4 weeks at Costa Mesa for me. Each time I was treated nicely and given a loaner.

 

[Torivian]

I have been a long-time reservation holder slated for delivery in September/October of 2023. I expect to hear from a guide any day now. I love the R1S look and it was incredible to drive during my First Drive. Going from an R1S back to a gas powered car feels like traveling in a time machine and not in a good way. But I'm seriously considering cancelling and was within one button press of doing so tonight.

I have been following this forum as well as many of the others on Facebook. What I can't seem to get past is the reliability and quality of these vehicles. I can get over one or two misaligned panels, but it seems as though there are some major design flaws out there that get discovered on an almost daily basis. And there are also some major build quality issues, some of which impact safety (e.g., brake cabling issue). Most importantly, service sounds abysmal. The install base where I'm located is significantly lower right now than SoCal, but I hear stories about service in that area and it sounds like a nightmare. I worry about what happens when more trucks and SUVs get delivered in my area as Rivian tries to meet its objectives to make the street happy.

Any post in these forums that discusses quality issues is often met with some combination of the following responses:
- It's an "early adopter tax"
- "Mine was perfect, it's been to the service center seven times in the first three months of ownership but otherwise an amazing vehicle"
- "Mine had the same problem"
- "Mine had the same problem but its fixed now after being at the SC for three weeks"
- "Mine had the same problem plus these other things too."
- "Only people who have problems post in the forums. For every complaint there's 10 trucks/SUVs that are great." [I don't buy this.]
- "Every vehicle forum has hundreds of these same types of complaints." [I don't buy this either...go look at the RAV4 Prime Forum and you'll have a great point of comparison]
- And then one out of ten - "it's flawless, 400 miles and had it for a month."

I have owned five cars in my life - a 2001 Nissan Pathfinder, a 2007 Infinity G35X, a 2011 BMW X3, and our two current vehicles - a 2017 Honda Pilot and a 2021 Toyota RAV4 Prime. The only one of the bunch that had a series of issues at purchase was -and this will not come as a surprise - the BMW. But BMW stood by their product and after the third major issue gave me a seven year platinum warranty on the house. (Funny enough from the moment they issued that warranty until last year when I traded it in, it never had any other major issues). The other four just had routine maintenance and tires with the RAV4 being the most solidly built car I've ever owned. (I specifically mention that one because people cite the electronics in the modern automobile as the issue...but the RAV4 has plenty of electronics in it).

So my genuine questions are as follows:
- Why this level of quality that Rivian is currently producing an expectation of the norm? It seems like the Rivian community is willing to accept this level of quality which to me is shocking - it's an $80-100k vehicle, depending on when you locked in pricing. Is it because many owners are moving from a Tesla where quality is historically known to be low quality? What I really don't get - whether you can afford it or not, a car that's valued at $100k is still $100k.
- Don't you worry about owning the vehicle over the long run? There's a whole host of things we know about, but what about the other stuff we don't? And don't people worry about the safety?

I really want to know what I'm missing here, and I'm not posting this to be inflammatory in any way. I respect all the people in this forum who already own Rivians. A bit jealous in fact. Every part of me wants to buy this thing, but everything I keep reading tells me it's a bad decision.

I received my RS1 two weeks ago. I think the big change for me, and guessing most, is that it takes time to learn the software. It's complicated and occasionally I get lost in some screens and hard to get back. Build quality is ok, but yes not BMW level. Two weeks in- I am still very happy with the decision to buy. Hope you have limited issues, but be prepared to reboot occasionally

 

[R1Tom]

I think you should stick with your current vehicles, or buy updates of them if you are just looking to buy something.

If you purchase a Rivian the odds are you will find something wrong with it as you sound (to me) like someone who will be very picky and expecting near perfection. Then if you have trouble getting it fixed or it takes a long time you will likely become a Rivian complainer … not good for you, not good for Rivian.

Save yourself the heartache. Stick with what you have.

There is a fair amount of truth to this. I am pretty picky having had 2-3 Acura or Lexus in my fleet(and a Ford remarkably that has been near perfect for the 15 years I have had it) for about 23 years. One thing I learned is that those companies(Acura and Lexus....my Ford experience has been all over map...but they have some very fun products too) build stuff very well with very high levels of quality. What they miss on however is what Rivian has brought to the game....which is a vehicle with nothing else like it in the world. And I still makes me happy every drive. Is it perfect like the Acura or Lexus I have had. Not close. Is service close....nope....

But dang.....the product is crazy good. And if you get a good one.....great times. If not....it's a crap shoot.

It will get better.....I am sure...hopefully soon. But if you have ability to deal with the shortcomings....the R1's are so fun to own....

 

[gvtucker]

I am always amazed at people confusing anecdotes with data. All I've seen are anecdotes on this forum so far. It means nothing in regards to the overall quality of Rivians.

I have had zero problems with my R1T. Best vehicle I have ever owned. That doesn't necessarily mean that the quality of Rivians is excellent any more than the posts you cite mean that the quality is poor. It is still pretty early in Rivian's existence to have any good data. The only thing I've seen is a JD Power survey that had Rivian R1T owners as the most satisfied of any owner in the premium EV market. That's pretty small, but that's something a little better than just posts on a forum/

 

[Cadman]

I have been a long-time reservation holder slated for delivery in September/October of 2023. I expect to hear from a guide any day now. I love the R1S look and it was incredible to drive during my First Drive. Going from an R1S back to a gas powered car feels like traveling in a time machine and not in a good way. But I'm seriously considering cancelling and was within one button press of doing so tonight.

I have been following this forum as well as many of the others on Facebook. What I can't seem to get past is the reliability and quality of these vehicles. I can get over one or two misaligned panels, but it seems as though there are some major design flaws out there that get discovered on an almost daily basis. And there are also some major build quality issues, some of which impact safety (e.g., brake cabling issue). Most importantly, service sounds abysmal. The install base where I'm located is significantly lower right now than SoCal, but I hear stories about service in that area and it sounds like a nightmare. I worry about what happens when more trucks and SUVs get delivered in my area as Rivian tries to meet its objectives to make the street happy.

Any post in these forums that discusses quality issues is often met with some combination of the following responses:
- It's an "early adopter tax"
- "Mine was perfect, it's been to the service center seven times in the first three months of ownership but otherwise an amazing vehicle"
- "Mine had the same problem"
- "Mine had the same problem but its fixed now after being at the SC for three weeks"
- "Mine had the same problem plus these other things too."
- "Only people who have problems post in the forums. For every complaint there's 10 trucks/SUVs that are great." [I don't buy this.]
- "Every vehicle forum has hundreds of these same types of complaints." [I don't buy this either...go look at the RAV4 Prime Forum and you'll have a great point of comparison]
- And then one out of ten - "it's flawless, 400 miles and had it for a month."

I have owned five cars in my life - a 2001 Nissan Pathfinder, a 2007 Infinity G35X, a 2011 BMW X3, and our two current vehicles - a 2017 Honda Pilot and a 2021 Toyota RAV4 Prime. The only one of the bunch that had a series of issues at purchase was -and this will not come as a surprise - the BMW. But BMW stood by their product and after the third major issue gave me a seven year platinum warranty on the house. (Funny enough from the moment they issued that warranty until last year when I traded it in, it never had any other major issues). The other four just had routine maintenance and tires with the RAV4 being the most solidly built car I've ever owned. (I specifically mention that one because people cite the electronics in the modern automobile as the issue...but the RAV4 has plenty of electronics in it).

So my genuine questions are as follows:
- Why this level of quality that Rivian is currently producing an expectation of the norm? It seems like the Rivian community is willing to accept this level of quality which to me is shocking - it's an $80-100k vehicle, depending on when you locked in pricing. Is it because many owners are moving from a Tesla where quality is historically known to be low quality? What I really don't get - whether you can afford it or not, a car that's valued at $100k is still $100k.
- Don't you worry about owning the vehicle over the long run? There's a whole host of things we know about, but what about the other stuff we don't? And don't people worry about the safety?

I really want to know what I'm missing here, and I'm not posting this to be inflammatory in any way. I respect all the people in this forum who already own Rivians. A bit jealous in fact. Every part of me wants to buy this thing, but everything I keep reading tells me it's a bad decision.

I am 100% with you. I ordered my R1S close to two years ago. My configuration has been Delayed several times and now my window is unclear, possibly by Dec? I was planning to turn in my 2013 M5 (65k mi) and my 2018 GMC Yukon Denali XL (45kmi) thinking with my kids now in college this R1S was the ideal baby if my two current cars were combined into one- space, handling, power etc. Two weeks ago I joined this forum as for months I’ve been going back and forth on deciding if I should take delivery. Mostly I was worried the charging grid is not ready for me to fully enjoy the car (I drive between San Diego and SF a lot) as I’d heard other EV (non Tesla) owners tell me of horror stories trying to charge and finding all kinds of gaps in charging stations effectiveness and readiness esp on longer range trips. THEN when I started to read this forum it honestly has scared the crap outta me to the point where I am highly unlikely to take delivery. Add to this two friends who live in the SF Bay Area have had dud experiences with their Rivians.
My friends are telling me to take the car then sell it as I have a below $80k price (let’s not forget the “hey the new price is $95k…oh whoopsie our bad we will honor the original $75k decision disaster) I forgive them for getting stuck in COVID supply chain hell- not their fault. But I’m not sure I wanna deal with all that and if I give two cars up for 1 I’d like to feel confident in the quality AND Grid readiness. Very Gun shy right now. I welcome any advice as there are some very thoughtful comments here.

 

[SDH]

For me, it's an easy answer: are you pre-March '22 pricing or post (and do you qualify for EV tax break)

For me, I wouldn't pay current price. In fact, I'm thinking of selling my R1T which I got early pricing on. It depends on your needs, circumstances etc, etc. So many factors. But if it was me right now, I'd buy a Tesla Model S or an ICE pick up.

 

[LL75]

I am 100% with you. I ordered my R1S close to two years ago. My configuration has been Delayed several times and now my window is unclear, possibly by Dec? I was planning to turn in my 2013 M5 (65k mi) and my 2018 GMC Yukon Denali XL (45kmi) thinking with my kids now in college this R1S was the ideal baby if my two current cars were combined into one- space, handling, power etc. Two weeks ago I joined this forum as for months I’ve been going back and forth on deciding if I should take delivery. Mostly I was worried the charging grid is not ready for me to fully enjoy the car (I drive between San Diego and SF a lot) as I’d heard other EV (non Tesla) owners tell me of horror stories trying to charge and finding all kinds of gaps in charging stations effectiveness and readiness esp on longer range trips. THEN when I started to read this forum it honestly has scared the crap outta me to the point where I am highly unlikely to take delivery. Add to this two friends who live in the SF Bay Area have had dud experiences with their Rivians.
My friends are telling me to take the car then sell it as I have a below $80k price (let’s not forget the “hey the new price is $95k…oh whoopsie our bad we will honor the original $75k decision disaster) I forgive them for getting stuck in COVID supply chain hell- not their fault. But I’m not sure I wanna deal with all that and if I give two cars up for 1 I’d like to feel confident in the quality AND Grid readiness. Very Gun shy right now. I welcome any advice as there are some very thoughtful comments here.

If reading these comments on here scared you, definitely should sell it. if you don't realized that most of the complains on here are in the minority, then you will probably find small minors stuff with your new rivian "annoying". I have my r1s for 6 months now with 8k driven. No major problems and awesome car. Only thing I don't like about Rivian right now is the Dallas Service center is full of inexperiences technicians.

 

[sdemeester]

I have been a long-time reservation holder slated for delivery in September/October of 2023. I expect to hear from a guide any day now. I love the R1S look and it was incredible to drive during my First Drive. Going from an R1S back to a gas powered car feels like traveling in a time machine and not in a good way. But I'm seriously considering cancelling and was within one button press of doing so tonight.

I have been following this forum as well as many of the others on Facebook. What I can't seem to get past is the reliability and quality of these vehicles. I can get over one or two misaligned panels, but it seems as though there are some major design flaws out there that get discovered on an almost daily basis. And there are also some major build quality issues, some of which impact safety (e.g., brake cabling issue). Most importantly, service sounds abysmal. The install base where I'm located is significantly lower right now than SoCal, but I hear stories about service in that area and it sounds like a nightmare. I worry about what happens when more trucks and SUVs get delivered in my area as Rivian tries to meet its objectives to make the street happy.

Any post in these forums that discusses quality issues is often met with some combination of the following responses:
- It's an "early adopter tax"
- "Mine was perfect, it's been to the service center seven times in the first three months of ownership but otherwise an amazing vehicle"
- "Mine had the same problem"
- "Mine had the same problem but its fixed now after being at the SC for three weeks"
- "Mine had the same problem plus these other things too."
- "Only people who have problems post in the forums. For every complaint there's 10 trucks/SUVs that are great." [I don't buy this.]
- "Every vehicle forum has hundreds of these same types of complaints." [I don't buy this either...go look at the RAV4 Prime Forum and you'll have a great point of comparison]
- And then one out of ten - "it's flawless, 400 miles and had it for a month."

I have owned five cars in my life - a 2001 Nissan Pathfinder, a 2007 Infinity G35X, a 2011 BMW X3, and our two current vehicles - a 2017 Honda Pilot and a 2021 Toyota RAV4 Prime. The only one of the bunch that had a series of issues at purchase was -and this will not come as a surprise - the BMW. But BMW stood by their product and after the third major issue gave me a seven year platinum warranty on the house. (Funny enough from the moment they issued that warranty until last year when I traded it in, it never had any other major issues). The other four just had routine maintenance and tires with the RAV4 being the most solidly built car I've ever owned. (I specifically mention that one because people cite the electronics in the modern automobile as the issue...but the RAV4 has plenty of electronics in it).

So my genuine questions are as follows:
- Why this level of quality that Rivian is currently producing an expectation of the norm? It seems like the Rivian community is willing to accept this level of quality which to me is shocking - it's an $80-100k vehicle, depending on when you locked in pricing. Is it because many owners are moving from a Tesla where quality is historically known to be low quality? What I really don't get - whether you can afford it or not, a car that's valued at $100k is still $100k.
- Don't you worry about owning the vehicle over the long run? There's a whole host of things we know about, but what about the other stuff we don't? And don't people worry about the safety?

I really want to know what I'm missing here, and I'm not posting this to be inflammatory in any way. I respect all the people in this forum who already own Rivians. A bit jealous in fact. Every part of me wants to buy this thing, but everything I keep reading tells me it's a bad decision.

What’s missing is lots of us with no problems watch the site and being so thankful ours is fine. I have had my R1T for over a year and it’s great

 

[shandel]

So far so good for me. No major issues after three months of ownership. I have a service ticket in for a minor issue and will take it in to the service center in October to get it fixed. For me, it's been a great experience. I love the vehicle and believe it's the best I've ever owned (previous vehicles being a Jeep Wrangler, 2 Jeep Grand Cherokees, and a Land Rover LR4).

 

[Birdowin]

I've had my Rivian R1t for 14 months and driven 26,000 miles. I have had zero problems and love the truck. it is such a pleasure to drive that I look forward to trips that I used to dread in my old Dodge pu.
One thing to keep in mind is that driving an EV is the right thing to do. With climate change at the rate that it is going everyone should be driving one. It is true that 90% of the posts on here are the few that have had problems. Same with charging issues. The fact is that we are pioneers in the new EV driving experience and should expect some glitches. I have been on numerous road trips and never been stranded.
Comparing a brand new build to ICE vehicles is like comparing apples to oranges. ICE vehicles have been produced for so many years that they have had plenty of time to work out manufacturing glitches and service. Rivian has not.

 

[JoeSchmoe]

I have been a long-time reservation holder slated for delivery in September/October of 2023. I expect to hear from a guide any day now. I love the R1S look and it was incredible to drive during my First Drive. Going from an R1S back to a gas powered car feels like traveling in a time machine and not in a good way. But I'm seriously considering cancelling and was within one button press of doing so tonight.

I have been following this forum as well as many of the others on Facebook. What I can't seem to get past is the reliability and quality of these vehicles. I can get over one or two misaligned panels, but it seems as though there are some major design flaws out there that get discovered on an almost daily basis. And there are also some major build quality issues, some of which impact safety (e.g., brake cabling issue). Most importantly, service sounds abysmal. The install base where I'm located is significantly lower right now than SoCal, but I hear stories about service in that area and it sounds like a nightmare. I worry about what happens when more trucks and SUVs get delivered in my area as Rivian tries to meet its objectives to make the street happy.

Any post in these forums that discusses quality issues is often met with some combination of the following responses:
- It's an "early adopter tax"
- "Mine was perfect, it's been to the service center seven times in the first three months of ownership but otherwise an amazing vehicle"
- "Mine had the same problem"
- "Mine had the same problem but its fixed now after being at the SC for three weeks"
- "Mine had the same problem plus these other things too."
- "Only people who have problems post in the forums. For every complaint there's 10 trucks/SUVs that are great." [I don't buy this.]
- "Every vehicle forum has hundreds of these same types of complaints." [I don't buy this either...go look at the RAV4 Prime Forum and you'll have a great point of comparison]
- And then one out of ten - "it's flawless, 400 miles and had it for a month."

I have owned five cars in my life - a 2001 Nissan Pathfinder, a 2007 Infinity G35X, a 2011 BMW X3, and our two current vehicles - a 2017 Honda Pilot and a 2021 Toyota RAV4 Prime. The only one of the bunch that had a series of issues at purchase was -and this will not come as a surprise - the BMW. But BMW stood by their product and after the third major issue gave me a seven year platinum warranty on the house. (Funny enough from the moment they issued that warranty until last year when I traded it in, it never had any other major issues). The other four just had routine maintenance and tires with the RAV4 being the most solidly built car I've ever owned. (I specifically mention that one because people cite the electronics in the modern automobile as the issue...but the RAV4 has plenty of electronics in it).

So my genuine questions are as follows:
- Why this level of quality that Rivian is currently producing an expectation of the norm? It seems like the Rivian community is willing to accept this level of quality which to me is shocking - it's an $80-100k vehicle, depending on when you locked in pricing. Is it because many owners are moving from a Tesla where quality is historically known to be low quality? What I really don't get - whether you can afford it or not, a car that's valued at $100k is still $100k.
- Don't you worry about owning the vehicle over the long run? There's a whole host of things we know about, but what about the other stuff we don't? And don't people worry about the safety?

I really want to know what I'm missing here, and I'm not posting this to be inflammatory in any way. I respect all the people in this forum who already own Rivians. A bit jealous in fact. Every part of me wants to buy this thing, but everything I keep reading tells me it's a bad decision.

You’re not missing anything. I have the exact same thoughts as you. Couldn’t have worded it better. Been on the list since 12/20 and am not in a hurry to get it thinking the kinks will be worked out by the time they get to me.

 

[R1Tims]

Had My R1T, from 10/21, 35k miles. Love it! no major issues. Some fit and finish gaps corrected early and OTA updates that fixed some software issues. Really enjoy driving it and trips we have had in it.

 

[Deacon]

I have been a long-time reservation holder slated for delivery in September/October of 2023. I expect to hear from a guide any day now. I love the R1S look and it was incredible to drive during my First Drive. Going from an R1S back to a gas powered car feels like traveling in a time machine and not in a good way. But I'm seriously considering cancelling and was within one button press of doing so tonight.

I have been following this forum as well as many of the others on Facebook. What I can't seem to get past is the reliability and quality of these vehicles. I can get over one or two misaligned panels, but it seems as though there are some major design flaws out there that get discovered on an almost daily basis. And there are also some major build quality issues, some of which impact safety (e.g., brake cabling issue). Most importantly, service sounds abysmal. The install base where I'm located is significantly lower right now than SoCal, but I hear stories about service in that area and it sounds like a nightmare. I worry about what happens when more trucks and SUVs get delivered in my area as Rivian tries to meet its objectives to make the street happy.

Any post in these forums that discusses quality issues is often met with some combination of the following responses:
- It's an "early adopter tax"
- "Mine was perfect, it's been to the service center seven times in the first three months of ownership but otherwise an amazing vehicle"
- "Mine had the same problem"
- "Mine had the same problem but its fixed now after being at the SC for three weeks"
- "Mine had the same problem plus these other things too."
- "Only people who have problems post in the forums. For every complaint there's 10 trucks/SUVs that are great." [I don't buy this.]
- "Every vehicle forum has hundreds of these same types of complaints." [I don't buy this either...go look at the RAV4 Prime Forum and you'll have a great point of comparison]
- And then one out of ten - "it's flawless, 400 miles and had it for a month."

I have owned five cars in my life - a 2001 Nissan Pathfinder, a 2007 Infinity G35X, a 2011 BMW X3, and our two current vehicles - a 2017 Honda Pilot and a 2021 Toyota RAV4 Prime. The only one of the bunch that had a series of issues at purchase was -and this will not come as a surprise - the BMW. But BMW stood by their product and after the third major issue gave me a seven year platinum warranty on the house. (Funny enough from the moment they issued that warranty until last year when I traded it in, it never had any other major issues). The other four just had routine maintenance and tires with the RAV4 being the most solidly built car I've ever owned. (I specifically mention that one because people cite the electronics in the modern automobile as the issue...but the RAV4 has plenty of electronics in it).

So my genuine questions are as follows:
- Why this level of quality that Rivian is currently producing an expectation of the norm? It seems like the Rivian community is willing to accept this level of quality which to me is shocking - it's an $80-100k vehicle, depending on when you locked in pricing. Is it because many owners are moving from a Tesla where quality is historically known to be low quality? What I really don't get - whether you can afford it or not, a car that's valued at $100k is still $100k.
- Don't you worry about owning the vehicle over the long run? There's a whole host of things we know about, but what about the other stuff we don't? And don't people worry about the safety?

I really want to know what I'm missing here, and I'm not posting this to be inflammatory in any way. I respect all the people in this forum who already own Rivians. A bit jealous in fact. Every part of me wants to buy this thing, but everything I keep reading tells me it's a bad decision.

I've had my R1T for a year and have 23,000+ miles on it - I love it. I live in a state that prohibits, by law, Rivian to have a service center - so my closest service center is 3hrs. away in Richmond. I have had only one issue with my truck - a faulty airbag. The service center in Richmond came to my house and towed the truck to the service center to repair it - twice. They provided a loaner both times. No other issues. My experience with the service teams and Guides and been outstanding - better than I have received from any other car dealership. The R1T is the best vehicle I have ever owned. Just my experience.

 

[PeterSK]

But I’m not sure I wanna deal with all that and if I give two cars up for 1 I’d like to feel confident in the quality AND Grid readiness. Very Gun shy right now. I welcome any advice as there are some very thoughtful comments here.

I’ve had my R1S for six weeks and did have two electrical issues but the service center prioritizes cars that can’t drive (12V battery problem ) or can’t charge (which turned out to be due to a failed software update). Other than that, the car has been perfect.

Having owned Teslas since an original Model S in 2013, I kind of expected to have some initial issues (and I had more with both my S and my 2016 X) - so kept my model X for a month until I was comfortable. If you decide you’re comfortable enough to go through with the purchase, I suggest you trade in one of your cars and hang onto the other a bit. After all this is a new company in a new area, building their manufacturing capabilities while expanding their service network. It’s not going to be perfect - but their vehicles are worth it.

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