Today is the day!?!?!?

[paariv]

I keep on rubbing my eyes as I read this thread, assuming I've gotten some details wrong. I cannot believe that your guide wouldn't tell you, an individual, last week, that your truck isn't coming in October. But that's what happened. There's understandable conservatism to protect the IPO, and then there's outright denial of reality. I'd be apopleptic.

I do not do capital markets work, but I cannot imagine that saying to godfodder "Unfortunately, your specific truck is not not coming this month, and I'm sorry but I won't be able to give you any specifics until after the IPO" is going to get anyone in trouble, IPO-wise.

If today's article saying the IPO is next week is true, maybe they're all just working on that and figure they can clean up this mess by Thanksgiving. But what a mess they've caused!

Sponsored

 

[PastyPilgrim]

You are right that we weren't given specific delivery dates, but I was absolutely told I would receive delivery 'by the end of October'. Not a specific date, but definitely a hard deadline that they set, they broke, but they did not communicate or even confirm the miss. Even when I called them out on it, they still wouldn't confirm. I'll talk to my guide again tomorrow but I honestly wouldn't be surprised if he still doesn't acknowledge a delay.

Haha, if they still won't concede that they won't hit October when it's November then that's just impressive commitment to the game. Or maybe they meant Oct 2022 all along ?.

One of the reasons that I'm looking forward to January is that Rivian will no longer be able to have that completely useless "deliveries start January 2022" message on their order page. I'm interested to see what they'll show next. Another useless, irrelevant (to the order at hand) message (e.g. "deliveries are occuring in 2022"), a useless but relevant message (e.g. estimated delivery 2022-2023), or something actually useful (e.g. expected delivery Feb 2023).

 

[Ladiver]

I'm interested to see what they'll show next. Another useless, irrelevant (to the order at hand) message (e.g. "deliveries are occuring in 2022"), a useless but relevant message (e.g. estimated delivery 2022-2023), or something actually useful (e.g. expected delivery Feb 2023).

Unfortunately, their "useful" information has yet to be accurate or worthwhile. I have resigned myself to not believing any communications from Rivian. I will only believe it when my R1T is in my possession. I fully expect a few hours notice.

 

[eggpaul]

Right...and? Like I said no one has finalized their order.

Yes but why would rivian build a truck he hasn't ordered and then give him a call?

 

[eggpaul]

You are right that we weren't given specific delivery dates, but I was absolutely told I would receive delivery 'by the end of October'. Not a specific date, but definitely a hard deadline that they set, they broke, but they did not communicate or even confirm the miss. Even when I called them out on it, they still wouldn't confirm. I'll talk to my guide again tomorrow but I honestly wouldn't be surprised if he still doesn't acknowledge a delay.

As others have said many times, I don't mind a delay as long as it means a more suited vehicle. The only issue I have ever had with the company or the process is the inability to properly communicate. This is manifested not only in a void of meaningful production updates, but also a complete inability to confirm or acknowledge information that is painfully obvious to everyone.

I'm still fully on-board team Rivian, but this communication strategy is getting old. As is answering the question "where is your Rivian?!?!?" every 5 damn minutes....

We will all be waiting to hear what he says. We all agree we are fine with honest communication. I'm fine with him saying "sorry we have had minor delays and your delivery will be such and such". Telling you a few days ago that you were still good for Oct gets my blood boiling! Lol. It's lunacy.

 

[Dbeglor]

Yes but why would rivian build a truck he hasn't ordered and then give him a call?

One of two reasons - a) that's not what they are planning to do at all despite what a misinformed Guide said and they will only be producing "just in time" according to finalized orders or b) his configuration falls in the spectrum where they are 100% certain someone will buy it if he doesn't.

Pretty much everyone except Tesla does the latter all the time. There's not a ton of possible iterations of spec we're talking about here (colors and wheels are the only real variables outside accessories, and wheels are easily swapped). I'm still willing to bet the answer is A though. I'm convinced that the average Guide knows less than the average forum member at this point.

 

[rockdogz]

Just spoke with CS. They confirmed we are still on track for deliveries to start last July.

Funniest post! Unfortunately not sure if laughing or crying...

 

[LeoH]

This has been such a depressing thread so far. This lack of communication even after the due date has passed is a red flag. Where else could/would the communication breakdown? Will this also cross into their service commitment dates as well?

We got Musk who over communicates and RJ who under communicates, and both seems to miss delivering. I really hope I am wrong about Rivian though.

 

[Rob Stark]

By the end of this year, according to Monday’s filing, the company said it had hoped to have delivered 1,000 R1Ts and 15 RISs to customers.

https://www.ft.com/content/e123d71e-8644-410c-9b4e-69a25914d867

 

[AdamsFan1983]

New guide interaction on Youtube!

Comrade Akimov consults his guide about graphite:

 

[Jarico75]

This has been such a depressing thread so far. This lack of communication even after the due date has passed is a red flag. Where else could/would the communication breakdown? Will this also cross into their service commitment dates as well?

We got Musk who over communicates and RJ who under communicates, and both seems to miss delivering. I really hope I am wrong about Rivian though.

I don't see it as depressing, but rather very interesting. I am not a big fan of the franchise dealersip program, but one thing dealerships do well(arguably) is customer service. In this changing environment manufacturers are getting into the direct to consumer business without a true understanding of the effort that needs to go into providing good communication and service. In order for manufacturers to be successful will depend on their ability to spin up a customer service division, make it a priority(tough for a manufacturer to do) and each consumer's tolerance for poor communication while manufacturer's are learning how to do it.

This thread and many others with the same topic are a good indicator of our tolerance. I think what most of us are upset about is that we are 95% - 100% in and have no ability to influence Rivian to make any changes. I am perfectly happy taking a delivery based on how I have configured my Rivian today. I do not need to finalize, re-evaluate, kick the tires, have apple car play or android auto. I just want a capable truck and believe that Rivian has already shown they have accomplished this through numerous test drives and reviews.

As an early adopter, I am fully expecting there to be issues with the vehicle and am also prepared to have to wait to have some of them repaired, replaced or told it will be fixed with the newer version of the R1T.

I love this forum and have learned a ton of information from it. Chatted with some really cool preorder holders and a fair share of "disgruntled" members, but am thankful for all of these interactions.

Stay positive! Rivian has come a long way. I, for one, am along for the ride!

 

[CommodoreAmiga]

one thing dealerships do well(arguably) is customer service.

There may be a small number of dealers that offer good customer service, but my personal experience is that most do not. The reputation of the automotive dealer industry is certainly not positive.

 

[svet-am]

Haha, if they still won't concede that they won't hit October when it's November then that's just impressive commitment to the game. Or maybe they meant Oct 2022 all along ?.

They meant _an_ October. they never specified which one.

 

[sub]

Could it be that each time they start up the assembly line they are hoping it will spit out hundreds of perfect vehicles. But so far every time something has been off and they have to shut down the line, troubleshoot and implement a fix. And then hope that tomorrow will go better.

It could be that as far as they know, every day, tomorrow could be the day that they start producing hundreds or thousands of vehicles per week. If you are within a few hundred vehicles of the front of the line, they honestly may not know if your vehicle will be produced this week.

Of course they know how long it will take to ship, so at a bare minimum they should be able to let you know that this month isn't happening when there is no longer time to deliver the vehicle this month assuming that your vehicle was produced tomorrow.

 

[Jarico75]

There may be a small number of dealers that offer good customer service, but my personal experience is that most do not. The reputation of the automotive dealer industry is certainly not positive.

True, but not always because of customer service. There are a lot of factors like financing and service experiences which are not always a dealership issue. I am not a fan of dealers, but when you go in to buy a car there is a personal salesperson to tell you about the vehicle and help you through the process all while sitting on a nice couch and unlimited fountain drinks.
Magnitudes better than what most manufacturers offer.

Sponsored