CCS charging not working? ***RESOLVED 7-27!!!***

[IRun]

First road trip from Toledo to Cincinnati to watch the Braves play. Parked the car for the game and was able to plug into a J1772 plug for the duration. After the game we were about 50 miles short which was planned so we headed to an EA charger. Tried 5 of the 10 with no luck. EA was worthless and claimed no error on their end but quick to dismiss it. Rivian went through the basic troubleshooting with no solution.
They suggested trying a L2 charger and then trying the DCFC again. Found a 50kw CCS on our way and again, no charging. Then found a 7kw J1772 which worked so we charged for a few minutes and headed to another EA charger. Once there, again tried nearly all with no luck. At this point we were about 180 miles from home with 140 range. Wouldn’t have cared if I was alone but had my 7 year old daughter with me who was exhausted. After multiple other chargers via PlugShare, no CCS charger would work. Tried a 24kw plug and finally the last EA on our route. Finally gave up and am currently about 95 miles from home at a Hilton that is on Rivian tonight.
This is my first experience with any CCS charger and wondering if anyone else has had a CCS issue? I charge daily with a J1772 plug with zero issues.

Soft reset tried, hard reset tried, turning off gear guard and letting truck go to sleep for 15 minutes as tried as well with no luck.

I will say Rivian has been pretty good with accommodating anything I needed but wow, I may need to rethink my ownership until RAN is available in my area if this is going to be an issue.

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[ajdelange]

This is my first experience with any CCS charger and wondering if anyone else has had a CCS issue?

Everyone has problems with CCS but not to this extent. It's pretty plain there is a problem with your truck.

Sorry for your trouble but thanks for posting this. I haven't tried CCS yet and wouldn't want to find out about it on our uocoming long trip. I'm going to go give it s try.

 

[CommodoreAmiga]

I’ve heard mixed results with EA. Yesterday I tried an EVGo 350kW station (my first time DCFC) and it worked first try, and immediately topped out at 500A. Got about 50 miles of range added in ~7 minutes. Cost me about $2.30 — way cheaper than gas! It’s only one data point, but I was relieved at how easy and quick it was.

 

[Attesan997]

Definetely will add to the list of things to check after delivery. I know EA gets crap for their network but 50% of their chargers not working at a single location? That seems a bit high of a failure rate even for them. Were other vehicles able to charge without an issue?

 

[Bruins06]

I just had a similar issue with my local EA charger station.
Four charger ( two 150 kwh, two 350kwh).
One 350 kwh said out of order. One 150 kwh stall had the screen flickering every other second ( someone did end up plugging into it and i suspect it was working).
I tried the 350 kwh stall, but it would freeze at the credit card payment screen. I got on the phone with EA customer service, she rebooted it, after about 15 minutes, it never worked, she said she would write a ticket for it.
I downloaded the EA app and signed up for the $4 monthly subscription to see if it would work that way, I plugged into the 150 kwh stall, it worked!
A person with a Ford Mach E charged on the 350 kwh stall that didn't work for me, but I don't know how fast it was charging for him. When it became available, I switched from the 150 stall to the 350 stall, it did accept my payment with my phone NFC and EA membership, however, it was charging at a snails pace. I switched back to the 150 stall.
Another person showed up and started charging on the 350 stall, same throttle problems on his vehicle. I told him I was having problems with that 350 stall, I told him to switch to mine.
I really hope EA starts to seriously address these issues to become more reliable.

 

[Zoidz]

I don't yet own an EV (R1S now 1H23) but I'm continually surprised/disappointed at all the problems I see posted here regarding charging challenges. Hopefully they use the Siemens investment to strengthen the quality of the chargers and improve service/support.

My primary concern is charging when towing. I will need to charge once along my normal longer towing routes. This level of reliability is not what I want to hear. At my destinations, I will have L2 chargers, and when not towing, I will not need to charge along the way.

 

[Davethadog]

I have a feeling there is something rivian needs to be doing to play nice with EA. I have taken several road trips to Atlanta and Seattle from Denver in my polestar and had no issues EA wasn’t willing to acknowledge we’re on their side. EV Go chargers on the other hand…

 

[Scoiatael]

This has to be an issue with your truck. I tried 2 EA stations and both worked on the first try. There are going to be broken stations, but unlikely to this extent.

 

[ajdelange]

So we went to a nearby station with 3-3/4 EA 150 kW dispensers (plus 1 CHAdeMO). First one I tried was dead. In second one card reader was dead but got going fairly quickly (once I stopped putting in the wrong terminal number) with the app. There was a guy there charging a volt so I asked him how reliable he found EA and he said they were the best by far and pretty good. I did get 178 kW (pretty good for a 150 kW dispenser) and I started in the low 60's SoC.Warm but not yet hot day. In my limited experience (n = 1) EA charging is about as reliable as they say it is. But $6 for a few kW of electricity? Ouch!

 

[IRun]

Ended up charging all night with no problem on a J1772 and plugged in at home now on my Rivian charger with no issue. Given all the chargers I tried from Cincinnati to Dayton and knowing that 2 of the 3 EA chargers were basically brand new, i'm fairly certain it is a truck issue but Rivian isn't telling me much as they claim they can't see anything wrong. It goes in for service on the 11th for other issues and they will check this out as well. Tried to take a look near the charging port to see if any clips are loose but couldn't see much from the Frunk and don't feel like taking the wheel well out.

Final count-CCS
3 EA charging locations did not work, 6-150KW at first location, 2-150KW and 1-350 at the second location and 2-150 and 1-350 at the final location.
1 EVGO 50KW location did not work
1 Chargepoint 24KW location did not work

J1772
2 FLO locations worked at 6KW
1 Chargepoint at 6KW worked (same location as 24KW)
1 Chargepoint at hotel worked at 10KW

 

[Scoiatael]

Ended up charging all night with no problem on a J1772 and plugged in at home now on my Rivian charger with no issue. Given all the chargers I tried from Cincinnati to Dayton and knowing that 2 of the 3 EA chargers were basically brand new, i'm fairly certain it is a truck issue but Rivian isn't telling me much as they claim they can't see anything wrong. It goes in for service on the 11th for other issues and they will check this out as well. Tried to take a look near the charging port to see if any clips are loose but couldn't see much from the Frunk and don't feel like taking the wheel well out.

Final count-CCS
3 EA charging locations did not work, 6-150KW at first location, 2-150KW and 1-350 at the second location and 2-150 and 1-350 at the final location.
1 EVGO 50KW location did not work
1 Chargepoint 24KW location did not work

J1772
2 FLO locations worked at 6KW
1 Chargepoint at 6KW worked (same location as 24KW)
1 Chargepoint at hotel worked at 10KW

If you have an ea station near you, you should try again. If it doesn't work file a support ticket.

 

[SANZC02]

Ended up charging all night with no problem on a J1772 and plugged in at home now on my Rivian charger with no issue. Given all the chargers I tried from Cincinnati to Dayton and knowing that 2 of the 3 EA chargers were basically brand new, i'm fairly certain it is a truck issue but Rivian isn't telling me much as they claim they can't see anything wrong. It goes in for service on the 11th for other issues and they will check this out as well. Tried to take a look near the charging port to see if any clips are loose but couldn't see much from the Frunk and don't feel like taking the wheel well out.

Final count-CCS
3 EA charging locations did not work, 6-150KW at first location, 2-150KW and 1-350 at the second location and 2-150 and 1-350 at the final location.
1 EVGO 50KW location did not work
1 Chargepoint 24KW location did not work

J1772
2 FLO locations worked at 6KW
1 Chargepoint at 6KW worked (same location as 24KW)
1 Chargepoint at hotel worked at 10KW

Sounds like an issue with the CCS Charging on your truck. The level 2 charger and the DCFC chargers are different. My Tesla a few months ago broke the other way, I could not charge at level 2 charging but the Superchargers were fine.

Push them to make sure the trouble shoot DCFC and don’t just test charging with level 2.

 

[DannyC]

I had to have the magnetic lock replaced on my R1T as it would not fast charge. The error was on the Rivian side, not the charger side. Ruined one of my days as I had to cancel a business meeting as I was too far from home so I had to use a 7kw charger and wait about an hour and a half just to get home.

Because there is so many watts flowing on a DC fast charge the CCS plug gets locked in with a magnetic lock. If that does not work then no fast charging! They has to order the part and I had to wait 2 weeks. I was very fortunate that they were able to loan me another R1T during this time. Ended up going to Yosemite in a loaner!

 

[ajdelange]

Sounds like an issue with the CCS Charging on your truck. The level 2 charger and the DCFC chargers are different. My Tesla a few months ago broke the other way, I could not charge at level 2 charging but the Superchargers were fine.

In fact they are amazingly similar the only difference being (in the early days of Tesla and according to the rumor mill) where the charger modules were located. They were rumored to be the same modules. That put that aside and note that in both cases, L2 or L3) line voltage (AC) must be converted to DC by a rectifier and that DC connected to the battery. In L3 charging the rectifiers are in the cabinets and for L2 they are in the car. The difference, and of course there is a difference, is in the proximity detection and interconnection. For example, for L2 the input to the system is in the J1772 plug head while in L3 the two extra pins in the CCS connector carry the input current.

 

[ajdelange]

Because there is so many watts flowing on a DC fast charge the CCS plug gets locked in with a magnetic lock. If that does not work then no fast charging!

That is also the case with L2. Even though the voltage is somewhat lower the rules require a "proximty" circuit that must not allow the power carrying pins to be energized unless a vehicle is connected. I am sorry to say that the automatic latches are not there to provide a safety feature (the proximity circuit does that) but to prevent someone from coming along and unplugging you in the middle of a charge.

It seems more likely in this case that OP's problem lies in the software that handles communication with the dispenser (and hence the Mother Ship). Could be the latch though.

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