More 12V Problems - Always Keep Your R1T Plugged

[Dark-Fx]

I was just at the service center and they reiterated what the Rivian Support line said - I still might be responsible for the cost of the repair even though the HV battery didn't die if there is a non warranty -able part which didn't make any sense to me.

It's really just reiterating a line in the warranty guide.

I wouldn't put this much thought into it.

The original equipment 12-volt batteries that come with your Rivian are covered by a 3-year or 36,000-mile
(whichever occurs first) limited warranty. Defective batteries will be replaced at no cost during this warranty
period. 12-volt batteries may be damaged or drained if the vehicle is left unplugged for an extended time. 12-
volt batteries damaged or drained due to such improper maintenance are not covered under warranty.

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[Hillbilly]

I'm sorry that you're having an issue with your vehicle but surely you have to recognize this is an outlier circumstance and not universal to all R1 vehicles?

Definitely an outlier. Wife and I have left the R1T and S parked for over a week (unplugged) each with no issues.

 

[Electrified Outdoors]

This sounds really frustrating. My guess is bad 12v battery. Even keeping it plugged in wouldn't correct that. The person you spoke to is not correct. While you should keep it plugged in anytime it's not in use you aren't required to do that. It's normal for some range loss especially if GG is enabled. Failing 12v batteries can cause all kind of odd issues to present.

Let us know what happens with service.

 

[Budman]

The OPs situation feels coincidental to me. 12v batteries die frequently and his may have just happened to die during this period of sitting unplugged.

 

[Yossarian]

My 12v died. I charged to about 72% the day before, unplugged around 9pm. Around 4pm the next day, with no driving, I couldn’t unlock. So…19 hours unplugged. Rivian did not mention anything about being unplugged. But it’s almost 3 weeks for mobile service for a dead vehicle.

I'm going to guess from your location that your SC is Brooklyn, which I understand is overwhelmed. That may explain the extraordinarily long wait for service, but certainly doesn't excuse it. Hopefully, the situation will change for eastern PA Rivian owners when the NJ service centers come on line, and I hear that Edison is now pretty close. With luck, the Trenton SC will follow closely and in the near future, 3+ week waits for service will become history.

Having access to physically closer and less busy Rivian service centers, along with getting access to the Tesla SuperCharger network are the reasons that I'm now hoping the my long-delayed R1S delivery gets pushed out to 2024.

 

[Florida Panhandler]

is the 12v battery owner-serviceable or does a Rivian tech need to reset a module for the new battery? I still am awaiting a delivery slot “Processing Estimate” Purgatory right now.

 

[ads75]

I'm going to guess from your location that your SC is Brooklyn, which I understand is overwhelmed. That may explain the extraordinarily long wait for service, but certainly doesn't excuse it. Hopefully, the situation will change for eastern PA Rivian owners when the NJ service centers come on line, and I hear that Edison is now pretty close. With luck, the Trenton SC will follow closely and in the near future, 3+ week waits for service will become history.

Having access to physically closer and less busy Rivian service centers, along with getting access to the Tesla SuperCharger network are the reasons that I'm now hoping the my long-delayed R1S delivery gets pushed out to 2024.

Its not just the long service times. As it is, this is the longest I have had a disabled vehicle in 30 years of driving. If a problem becomes repeated, it becomes a trust/reliability problem with any vehicle.

 

[kewlasu]

It would be very beneficial to have the 12 volt battery SOC in the app along with alert notification when it gets below certain threshold.

 

[Guy]

I'm going to guess from your location that your SC is Brooklyn, which I understand is overwhelmed. That may explain the extraordinarily long wait for service, but certainly doesn't excuse it. Hopefully, the situation will change for eastern PA Rivian owners when the NJ service centers come on line, and I hear that Edison is now pretty close. With luck, the Trenton SC will follow closely and in the near future, 3+ week waits for service will become history.

Having access to physically closer and less busy Rivian service centers, along with getting access to the Tesla SuperCharger network are the reasons that I'm now hoping the my long-delayed R1S delivery gets pushed out to 2024.

Where did you hear that Edison and Trenton are progressing well? I have tried searching and couldn’t find anything. The only one I have heard about is Rochester with the permit approved back in January. I really hope Trenton or Edison come online this year but was losing hope with no news.

You have given me hope now!

 

[Tonicart]

I'm gonna go plug in my R1T (with 12V warning) now...

 

[jambaman84]

Hey All,

TLDR - Always Keep Your R1T Plugged In

I haven't posted in a while since I've been generally happy with my R1T. However I am pretty incensed right now and wanted to let you all know about my experience.

I left my vehicle unattended for roughly 8 days, from July 25 until today August 2nd. It wasn't plugged in and I had left it with 80% charge.

When I checked last night August 1st, I still had 64% left, and this morning August 2nd, it was at 62%.

I saw a bunch of 12v errors and vehicle battery issues and proceeded to call Rivian Service. They had me reboot the vehicle and when it came back up, my vehicle showed 46% battery and more critical faults.

I couldn't put the vehicle in drive since the brakes wouldn't release even though it recognized my key and I lost power steering. The brakes also made a nice crunchy sound and was very hard to depress.

I was told depending on what they find at the service center that I may be responsible for the associated costs for this repair and car rental because I didn't have my R1T plugged in for the week I was away.

I'm awaiting a tow now to the service center even though their earliest appointment is for Aug 11.

Thought all the 12V issues were solved but I guess they aren't.

I'm really starting to sour on Rivian.


maybe related - I've called in to the service line for other issues about a month ago when I noticed incorrectly displayed range and overcharging. I was told since it's software and not a pressing problem they won't schedule an appt to have it looked at.

There's no chance this would be your fault. IF they make you pay for repairs and car rental, i'd sue the hell out of Rivian. Where does it say the vehicle must be plugged in at all times? They better make this right!

 

[riviantrent]

So far, I am treating my Rivian as I did my former Tesla and my wife’s current tesla. I don’t plug either in to charge until my SOC reaches less than 60% for my daily use. Sometimes I can charge every other day - other times once every three 3+ days. And charge to 85%.

 

[CrazyOne]

I left it in garage for 3 weeks while doing some work on it, about 2 months back. There was vampire drain, but no issues other than that .

 

[SoCal Rob]

It's really just reiterating a line in the warranty guide.

I wouldn't put this much thought into it.

If this is directly from Rivian,”12-volt batteries may be damaged or drained if the vehicle is left unplugged for an extended time.” then I think they need to define “an extended time” as an objective duration (e.g. more than 2 weeks) in order to enforce it.

I understand the Rivian employee pointing out the possibility of it becoming the customer’s responsibility if certain conditions are met, especially because many people out there are less technical and may not differentiate between the 12V accessory battery and the high voltage battery. I think this was handled poorly by Rivian and makes it more likely to turn the interaction into something more confrontational.

 

[Prime]

If this is directly from Rivian,”12-volt batteries may be damaged or drained if the vehicle is left unplugged for an extended time.” then I think they need to define “an extended time” as an objective duration (e.g. more than 2 weeks) in order to enforce it.

I understand the Rivian employee pointing out the possibility of it becoming the customer’s responsibility if certain conditions are met, especially because many people out there are less technical and may not differentiate between the 12V accessory battery and the high voltage battery. I think this was handled poorly by Rivian and makes it more likely to turn the interaction into something more confrontational.

If this got picked up by the media it wouldn’t be a good look for Rivian. Not being able to leave your capable adventure vehicle with a high state of charge out for a week while traveling? Imagine if this was happening to the Ford lightning.. news would be picking up that electric trucks can only sit around a few days at a time without being plugged in.

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