I am at a loss, Rivian service is broken and I can't take it anymore

[RNFinCA]

I am sure it is a very tough balancing act...... rationing cash in order to make it to the other side of the chasm. I would offer three things: 1) my experience with the southern CA center close to us has been exceptional, although it took three months to get in last time, 2) I have two R1T's and I have had very, very few reasons to take them in, and 3)my daughters both have Tesla's. Their customer service in non-existent.

Sponsored

 

[CANCERDOC]

This is literally the southern California Rivian service experience here to the T. Costa Mesa, El Segundo and Eastvale are all swamped and you literally cannot schedule with them. Only way to get a vehicle in is to have a vehicle towed there.

Picked up my vehicle May 2024. It's now Sept and multiple service items not addressed and their earliest appt (for items reported the DAY I PICKED UP THE VEHICLE IN MAY) is Nov 2024. I had an emergency appointment to fix a broken seatbelt anchor (they told me on pickup... just don't put anyone in the front passenger seat... yep this really happened) in June where they told me they were too busy to fix anything else.

They converted the rest of the six or seven items to a mobile appt in Aug 2024. The mobile appt succeeded in placing foam to quell the rattling front center speaker grille and on a couple other items they "noted the problem was detected and would require a service center appt." Then... they REMOVED THOSE UNRESOLVED ITEMS! I called the 800 number and they said well, we see it as resolved, and I told them they didn't fix anything, the tech literally wrote in the write up "confirmed issue exists..." and service told me oh it was a software glitch that removed those unresolved items from your list.

I had those added back onto the list (had to tell them all over again, they coudn't look it back up) and now my frunk won't close without claiming there is an obstruction - it's rubbing on the weatherstripping on the driver side A pillar area. Again, asked for an earlier appt - sorry Nov 2024 is the earliest we have.

Rivians are popular vehicles but their service coverage in Southern California (where ironically Rivian is headquartered in Irvine) is just awful.

Last month I requested a service appt for a tire rotation at Rivian, and they said uhhh good luck with that. I have an appt with Discount Tire for that instead.

 

[Dark-Fx]

We don’t need trolls.

https://www.google.com/search?q=photo+of+door&udm=2

 

[GogglesPisano]

I'm up north and my R1S is finishing up for service for the same clicks/pops from the front. They're quite loud. Like you said, I waited on the smaller less annoying things to bundle with one service visit since each one takes months to schedule. I don't mind at this point as everything has been minor and hasn't kept me from enjoying the car.

However, my first service visit was not that great after I received my R1S to begin with. Various timetables from the service center, three weeks in for 8 hours of billed work, several items that they claimed were "removed and replaced" but in actuality they never even touched it....but the work order said they did! It was all obvious stuff too like a scratch on the map light from delivery that was still there after their work order said it was replaced with a new one. Fender "alignment" that in no way left any finger or handling marks on an obviously dirty/dusty fender. A few others as well.

I'm trying the other service center that has been rated better in my area. So far, the drop off/updates have been much better. They said they pre-ordered a new sub frame in anticipation of my clicking issue. Hoping that solves it for me. I've been lucky and most everything has worked quite well since I've had it. Similar mileage at around 13k.

 

[Hereforthesnacks]

https://www.google.com/search?q=photo+of+door&udm=2

I don’t think kicking them out is the answer….

 

[Rividiculous]

OP, thank you for posting. That is all so frustrating and I feel for you.

I have only minor issues (so far), but the service aspect definitely falls short.

Highlighting these issues is important. RJ and the rest of the Rivian executive leadership team members need to put some real focus on the service side. It could be an opportunity to further distinguish Rivian from Tesla if Rivian owners have consistently good service experiences. If not, the company will likely suffer. Many a Rivian fan has a spouse who will not tolerate bad service. Or, if not that, a pain threshold beyond which ownership becomes a disappointment.

Let’s go, Rivian! Let us owners know what you are going to do to fix this and we will be cheering you on and doing anything we can to help!

 

[srnyoung]

Unfortunately, this is nothing new, which is my bigger concern. It would be one thing if the SC woes arose with the increased number of vehicles on the road. Instead, the problem has existed from the beginning. I think there are a few causes:

• QC at Factory is abysmal which pushes a long list of unnecessary repairs onto the SCs.
• SCs are horribly run. Don't give a service time knowing you won't touch the vehicle for another week+. If the parts aren't there for the needed repair, tell the customer to wait and save on the rental costs. If you are two weeks behind, tell the customer to wait and save on rental costs.
• No one at corporate seem to be paying attention to the problem. Do they not care about the goodwill they are burning with this system? A series of C-suite Comms and Ops people have been hired which gave me hope they'd make changes. There is no indication that changes have been made.

I've been pointing to this issue as the 'chasm' that will limit Rivian from wide adoption for nearly a year. I definitely won't take my R2 if this has not been largely fixed (and not just in Phoenix and one or two other select SCs.)

 

[Taco Corp]

I'm sorry this is happening. I've not had so many issues service-wise, but things like this start making me nervous, especially as I continue creeping toward the end of warranty coverage.

 

[Taco Corp]

Unfortunately, this is nothing new, which is my bigger concern. It would be one thing if the SC woes arose with the increased number of vehicles on the road. Instead, the problem has existed from the beginning. I think there are a few causes:

• QC at Factory is abysmal which pushes a long list of unnecessary repairs onto the SCs.
• SCs are horribly run. Don't give a service time knowing you won't touch the vehicle for another week+. If the parts aren't there for the needed repair, tell the customer to wait and save on the rental costs. If you are two weeks behind, tell the customer to wait and save on rental costs.
• No one at corporate seem to be paying attention to the problem. Do they not care about the goodwill they are burning with this system? A series of C-suite Comms and Ops people have been hired which gave me hope they'd make changes. There is no indication that changes have been made.

I've been pointing to this issue as the 'chasm' that will limit Rivian from wide adoption for nearly a year. I definitely won't take my R2 if this has not been largely fixed (and not just in Phoenix and one or two other select SCs.)

Good call out. R2 and R3 have the potential to be a huge success for sales and revenue, but if the service situation isn't significantly improved, they'll just be dropping another 50-100K vehicles with potential issues on top of a service network that's already struggling to keep up.

I don't know what the formula looks like to determine SC locations and capacity to support X number of sales within a region, but right now, it certainly seems like sales are outpacing service capacity pretty badly in some areas. It would be nice to have some type of acknowledgment of the problem, steps being taken to address the issues and stated goals around time to service.

 

[ironpig]

Being one of the first 100 or so Rivians in Los Angles, I got a lot of interested questions and did my best to spread my enthusiasm to those interested. My truck wasn't perfect and needed some service appts, but they were scheduled within a week or two after making an appt. So I was happy with the product and the customer service.

Now I have to actually warn my friends about buying a Rivian. I don't want to hear it when they have 6 months of service hell after picking up a new vehicle that has issues that need to be corrected.

This is the MOST IMPORTANT issue for Rivian's growth strategy and they are so far behind it's astonishing.

 

[kong]

Rivian does seem to have a penchant for picking crappy locations. Those of us who did demo rides, took delivery, or needed service at Brooklyn know how you feel!?

100%. I'd rather add two hours to my trip than step foot in the Brooklyn SC. It’s like some Rivian marketing whiz thought, “Let’s pick the coolest, grungiest spot in NYC,” but forgot to actually visit New York first.

 

[Hereforthesnacks]

Being one of the first 100 or so Rivians in Los Angles, I got a lot of interested questions and did my best to spread my enthusiasm to those interested. My truck wasn't perfect and needed some service appts, but they were scheduled within a week or two after making an appt. So I was happy with the product and the customer service.

Now I have to actually warn my friends about buying a Rivian. I don't want to hear it when they have 6 months of service hell after picking up a new vehicle that has issues that need to be corrected.

This is the MOST IMPORTANT issue for Rivian's growth strategy and they are so far behind it's astonishing.

My wife won’t let me grab an R1S max pack until our local community recommends a rivian. Very similar to what you are saying. It’s sad to have folks say “I’d hold off on getting the same car as me.” Once they turn the corner, I will be able to grab one. New leadership would help.

 

[12HT]

Avoid El Segundo like the plague. Just too many people have it as their closest SC. When I first bought my R1S the AC was way underpowered and El Segundo couldn’t even give me a date 3 months out. It wasn’t safe to drive my children in the vehicle this summer.

I requested the other SC and got prompt appointments and service.

So far I’ve used both Costa Mesa & East Vale. Was able to get appointments within a week and they had my vehicle for less than a week each time.

The Eastvale location is huge and definitely worth the drive.

They said there’s plans to open more SC in LA. So it’ll get better, but definitely frustrating for now.

 

[Lederhosen168]

I know, coming on to rant is not a great idea (forgive the length). Got my '23 R1T (Quad, large) back last April, vin 23xxx. I knew then, and I still know now that Rivian is a new company, and in a sense I was helping to beta test. Since getting the truck, it has been cumulatively been at the service center for over 60 days (not including mobile visits). Of course not all of that time has the truck been actually in the shop, my service center (El Segundo in SoCal) has a 3 month wait just to get in the shop, once you are there and drop the car of they flat out tell you that it will sit there for a week before it is even looked at. It has been like that for over a year. Fine, they give me rides to Enterprise and pay for a rental. Keeps miles off my truck I suppose.
What gets me is the mismanagement at the facility and the lack of support and frankly knowledge the employees there have. I have had multiple small things come up that I bank together and make one appointment to have them all addressed (speaker rattle, failing window switch, inoperative tailgate, sticking exterior door handle, etc). Things I know need to be addressed, but I can go about my day and live and alone are not worthy of a trip to the service center. On one of these visits I had 6 issues, of which only one was fixed when I picked it up. The other 5 were listed as repaired and signed off on, but had not even been touched. On top of that someone gouged a large hole in one of my door panels. Sigh, I just pointed out the issues before I even left, got an apology and had to make another appointment.
All of the above I can and have actually just dealt with. Here is where I feel it's just madness.
When I took delivery of the truck, the door seal (gasket) on the rear driver door was not completely adhered to the door. It was visibly pulling away and made the door harder to close. I took delivery and made an appointment to have it replaced. Which it was in June of last year. Since then, I have had the gasket replaced 5 times. It keeps pulling away, sometimes it is already beginning to pull away when I pick the truck up from service. It's a revolving line of excuses. It's summer, so the heat weakens it, Rivian is testing new glue, etc. I ask, could it be perhaps door alignment. They never want to investigate, just keep replacing. Meanwhile I am dealing with a door that is hard to close and a gasket that is sometimes literally hanging off (I have kids, so the door is used a lot). How many replacements before someone wants to help me really figure it out?
But it's a gasket, not the end of the world and it's not affecting the drivability. So I live with the cycle.

Today I just picked up the truck from another visit. Last fall I began to notice that when I turned the wheel in reverse while moving it would make some clicks. I made a note of it on a visit. I was told it was normal and all was within spec. A few months later the clicks got louder. I took it in with other issues (maybe the ac recall?) and they said they lubed a bolt causing it. It clicked before I even got home. But lived with it. I began to hear it while driving forward and it got louder. It would click going straight at this point. Went in again, this time they replaced the half shafts, which did not line up with the symptoms, but I got it back and the clicks were gone. A few weeks later the clicks reappeared and were really loud and frequent. Waited 3 months again for an appointment, they replaced the control arms. Said that was for sure the fix. A few weeks later the clicks came back and soon after loud pops began every time I turned the wheel. Pops so loud they would startle people in a parking garage. I would feel it in the steering wheel. I made an appointment for 3 months out as that was the first avail. The service center converted it to a mobile visit because it could happen sooner. The tech came and verified something was for sure up. But he could not do anything (of course) and said he would escalate it to management to get my car in asap. 2 weeks go by I hear nothing. I call Rivian. They have no notes on the car needing anything. They make notes and tell me I will hear back within 2 days. A week later I call again, this time they see notes, but noting has been done. So again I am promised a call asap. A week later I get a call and finally get an appointment a few weeks away (for sure a win). I drop it off, of course being told they won't be able to get to it for a week, and pray this time it will get fixed. I had 3 items that were concerns. The front noise, again my friend the door seal, and a clunking that had been happening for the last few months a low speed. It's coming from the rear, it's rhythmic with wheel rotation, and I only hear it until about 15 mph. I did a test drive with a tech who heard all the front end noise, as well as confirmed the rear noise was not normal. I am updated through the process via the app that the fix is to replace the front subframe. Truck is in the shop for 2.5 weeks. I receive a text yesterday AM that the subframe and gasket were replaced and my truck will be ready by 3p and to respond if I had any questions. I respond, and ask if the rear clunking noise was addressed. I get no response, then at 6p I get a call from the service center my truck is just now ready. I asked if the rear noise was addressed as well and the woman on the phone said yes and that it was caused by the subframe. I clarified that it was the front subframe replaced, and the noise was in the rear. She told me it was all related. She then asked if I wanted my car washed and charged. I had never been asked that, and my car had never been washed after a visit. I gladly accepted and was told it would be ready for pick up by 10a. Here we go...
I arrive at 1:30pm, well over 3 hours after the time I was told the car would be washed and charged. Had my kids with me. I run in, check in with the same woman I talked to on the phone the night before. She tells me she will have the truck pulled around. I go outside and pull the car seats and kids out of the rental. After it's unloaded, the employee comes out and asks how far I live. I tell her that I don't live that far (it's about 40 min away). She tells me that apparently my truck had just finished being worked on so there was no time to wash it or charge it, and it had only 90 miles on it. I was confused but told her I should be fine on 90 miles. She offers to charge it, but I tell her that I have my kids and assumed I the car would be charged. She then turns it on me and tells me that I should wait for a call and not rely on the app to tell me the car is ready. I explain to her that she had called me last night and told me it was ready then and was the very one who told me to come at 10 and it would be charged. She was confused, but apologetic.
10 min later they pull the truck around. I load up and leave. I turn the wheel, not clicks and pops! I get out of the parking lot. Clunk....clunk....clunk from the rear.
I turn around. The employee is confused and tells me they replaced the whole subframe including the rear. I explain to her the subframe is only the front and there is a separate one for the rear. She rebuffs me and tells me the whole underside of the truck was replaced. I tried to explain, but she goes to get a manager. We go for a drive, he confirms the noise. But because it's not crazy loud, and because it goes away at higher speed they recommend I live with it and when it gets louder bring it back in because right now its not a "big issue". I explain this is the same road I had went down the past 10 months with the front subframe. I just wanted out of there, and not to have my kids have to be tortured any longer in the back seat. So I left with a headache.

The problem for me is this, I know the R1T is great and the perfect truck for me. But I keep getting bit by issues that I think would not cause me such overall problems if the service side was more in line with the product. I live in LA, and there are quite a few Rivians. Especially with the lease deals earlier this year. The service centers are overrun. They can't keep up, and when you get in, I feel you are rushed through and not really given complete service.

I'm not anti-Rivian. I know I have a first run truck and most likely a bad single example as many people on this forum have had little to no issues. I want to have the R1T. A few months ago I went to the Rivian Center in Venice and talked to them about the Gen 2. I know most of the issues I have experienced are rectified with the redesign (front suspension, rattles, etc). So I went in thinking I would maybe trade in my truck for a Gen 2. At that point, my truck was 1 year old and had 10k miles on it. I paid 95k plus tax for it, and was offered 60k from Rivian. This is the most I have ever spent on a vehicle and don't want to lose 35k in one year. So I decided to keep it, but now this is my situation. Constant service sorrow.
Sorry for the long rant. I just need to get it off my chest. I can't complain too much to my spouse too much since I paid so much for the truck....
I'm not sure there is much advice out there for me besides live with it, or get rid of the truck. But throwing it out there if anyone else is fed up with service, you are not the only one.
John

Take it to Costa Mesa, and theres another 2 in the IE..... thats what I would do. Riv SC's are notoriously problematic, but from what I can tell El Segundo takes the prize for the worst one. Just bail on them and make your appointment at a different SC and let them know how badly ES SC failed you. Oh also I have read a few post where someone just took it in first thing in the AM and they accepted it. I would go full entitled-white-man on them.. they've earned it.

I feel your pain, I’m in a similar situation where the suspension system on my 2023 R1S failed the very first day I got it. While proudly showing the car to my friends, a sudden puff of air erupted, and we watched in disbelief as the front of the vehicle dropped so low that the frame nearly touched the front wheels. Rivian towed the car, and it was repaired within a few days.

However, a year and 21,000 miles later, the same issue happened again—this time while driving on the freeway. I had to pull over and fortunately live near a service center in Costa Mesa. The car was towed again, but with this problem recurring within a year, I strongly suspect a significant flaw in the suspension system. I’m relieved this didn’t occur during a mountain ski trip or a desert adventure, as Rivian markets the vehicle for. Now, I hesitate to drive the R1S far from home due to fear of another breakdown.

The vehicle has been sitting at the service center for days without being examined. Despite multiple calls, I’ve only been told that the shop is backed up and they’ll get to it when they can. VERY DISAPPOINTED! Rivian needs to expand its network of service centers to better address the flood of issues reported by its customers.

I know, coming on to rant is not a great idea (forgive the length). Got my '23 R1T (Quad, large) back last April, vin 23xxx. I knew then, and I still know now that Rivian is a new company, and in a sense I was helping to beta test. Since getting the truck, it has been cumulatively been at the service center for over 60 days (not including mobile visits). Of course not all of that time has the truck been actually in the shop, my service center (El Segundo in SoCal) has a 3 month wait just to get in the shop, once you are there and drop the car of they flat out tell you that it will sit there for a week before it is even looked at. It has been like that for over a year. Fine, they give me rides to Enterprise and pay for a rental. Keeps miles off my truck I suppose.
What gets me is the mismanagement at the facility and the lack of support and frankly knowledge the employees there have. I have had multiple small things come up that I bank together and make one appointment to have them all addressed (speaker rattle, failing window switch, inoperative tailgate, sticking exterior door handle, etc). Things I know need to be addressed, but I can go about my day and live and alone are not worthy of a trip to the service center. On one of these visits I had 6 issues, of which only one was fixed when I picked it up. The other 5 were listed as repaired and signed off on, but had not even been touched. On top of that someone gouged a large hole in one of my door panels. Sigh, I just pointed out the issues before I even left, got an apology and had to make another appointment.
All of the above I can and have actually just dealt with. Here is where I feel it's just madness.
When I took delivery of the truck, the door seal (gasket) on the rear driver door was not completely adhered to the door. It was visibly pulling away and made the door harder to close. I took delivery and made an appointment to have it replaced. Which it was in June of last year. Since then, I have had the gasket replaced 5 times. It keeps pulling away, sometimes it is already beginning to pull away when I pick the truck up from service. It's a revolving line of excuses. It's summer, so the heat weakens it, Rivian is testing new glue, etc. I ask, could it be perhaps door alignment. They never want to investigate, just keep replacing. Meanwhile I am dealing with a door that is hard to close and a gasket that is sometimes literally hanging off (I have kids, so the door is used a lot). How many replacements before someone wants to help me really figure it out?
But it's a gasket, not the end of the world and it's not affecting the drivability. So I live with the cycle.

Today I just picked up the truck from another visit. Last fall I began to notice that when I turned the wheel in reverse while moving it would make some clicks. I made a note of it on a visit. I was told it was normal and all was within spec. A few months later the clicks got louder. I took it in with other issues (maybe the ac recall?) and they said they lubed a bolt causing it. It clicked before I even got home. But lived with it. I began to hear it while driving forward and it got louder. It would click going straight at this point. Went in again, this time they replaced the half shafts, which did not line up with the symptoms, but I got it back and the clicks were gone. A few weeks later the clicks reappeared and were really loud and frequent. Waited 3 months again for an appointment, they replaced the control arms. Said that was for sure the fix. A few weeks later the clicks came back and soon after loud pops began every time I turned the wheel. Pops so loud they would startle people in a parking garage. I would feel it in the steering wheel. I made an appointment for 3 months out as that was the first avail. The service center converted it to a mobile visit because it could happen sooner. The tech came and verified something was for sure up. But he could not do anything (of course) and said he would escalate it to management to get my car in asap. 2 weeks go by I hear nothing. I call Rivian. They have no notes on the car needing anything. They make notes and tell me I will hear back within 2 days. A week later I call again, this time they see notes, but noting has been done. So again I am promised a call asap. A week later I get a call and finally get an appointment a few weeks away (for sure a win). I drop it off, of course being told they won't be able to get to it for a week, and pray this time it will get fixed. I had 3 items that were concerns. The front noise, again my friend the door seal, and a clunking that had been happening for the last few months a low speed. It's coming from the rear, it's rhythmic with wheel rotation, and I only hear it until about 15 mph. I did a test drive with a tech who heard all the front end noise, as well as confirmed the rear noise was not normal. I am updated through the process via the app that the fix is to replace the front subframe. Truck is in the shop for 2.5 weeks. I receive a text yesterday AM that the subframe and gasket were replaced and my truck will be ready by 3p and to respond if I had any questions. I respond, and ask if the rear clunking noise was addressed. I get no response, then at 6p I get a call from the service center my truck is just now ready. I asked if the rear noise was addressed as well and the woman on the phone said yes and that it was caused by the subframe. I clarified that it was the front subframe replaced, and the noise was in the rear. She told me it was all related. She then asked if I wanted my car washed and charged. I had never been asked that, and my car had never been washed after a visit. I gladly accepted and was told it would be ready for pick up by 10a. Here we go...
I arrive at 1:30pm, well over 3 hours after the time I was told the car would be washed and charged. Had my kids with me. I run in, check in with the same woman I talked to on the phone the night before. She tells me she will have the truck pulled around. I go outside and pull the car seats and kids out of the rental. After it's unloaded, the employee comes out and asks how far I live. I tell her that I don't live that far (it's about 40 min away). She tells me that apparently my truck had just finished being worked on so there was no time to wash it or charge it, and it had only 90 miles on it. I was confused but told her I should be fine on 90 miles. She offers to charge it, but I tell her that I have my kids and assumed I the car would be charged. She then turns it on me and tells me that I should wait for a call and not rely on the app to tell me the car is ready. I explain to her that she had called me last night and told me it was ready then and was the very one who told me to come at 10 and it would be charged. She was confused, but apologetic.
10 min later they pull the truck around. I load up and leave. I turn the wheel, not clicks and pops! I get out of the parking lot. Clunk....clunk....clunk from the rear.
I turn around. The employee is confused and tells me they replaced the whole subframe including the rear. I explain to her the subframe is only the front and there is a separate one for the rear. She rebuffs me and tells me the whole underside of the truck was replaced. I tried to explain, but she goes to get a manager. We go for a drive, he confirms the noise. But because it's not crazy loud, and because it goes away at higher speed they recommend I live with it and when it gets louder bring it back in because right now its not a "big issue". I explain this is the same road I had went down the past 10 months with the front subframe. I just wanted out of there, and not to have my kids have to be tortured any longer in the back seat. So I left with a headache.

The problem for me is this, I know the R1T is great and the perfect truck for me. But I keep getting bit by issues that I think would not cause me such overall problems if the service side was more in line with the product. I live in LA, and there are quite a few Rivians. Especially with the lease deals earlier this year. The service centers are overrun. They can't keep up, and when you get in, I feel you are rushed through and not really given complete service.

I'm not anti-Rivian. I know I have a first run truck and most likely a bad single example as many people on this forum have had little to no issues. I want to have the R1T. A few months ago I went to the Rivian Center in Venice and talked to them about the Gen 2. I know most of the issues I have experienced are rectified with the redesign (front suspension, rattles, etc). So I went in thinking I would maybe trade in my truck for a Gen 2. At that point, my truck was 1 year old and had 10k miles on it. I paid 95k plus tax for it, and was offered 60k from Rivian. This is the most I have ever spent on a vehicle and don't want to lose 35k in one year. So I decided to keep it, but now this is my situation. Constant service sorrow.
Sorry for the long rant. I just need to get it off my chest. I can't complain too much to my spouse too much since I paid so much for the truck....
I'm not sure there is much advice out there for me besides live with it, or get rid of the truck. But throwing it out there if anyone else is fed up with service, you are not the only one.
John

I feel your pain, I’m in a similar situation where the suspension system on my 2023 R1S failed the very first day I got it. While proudly showing the car to my friends, a sudden puff of air erupted, and we watched in disbelief as the front of the vehicle dropped so low that the frame nearly touched the front wheels. Rivian towed the car, and it was repaired within a few days.

However, a year and 21,000 miles later, the same issue happened again—this time while driving on the freeway. I had to pull over and fortunately live near a service center in Costa Mesa. The car was towed again, but with this problem recurring within a year, I strongly suspect a significant flaw in the suspension system. I’m relieved this didn’t occur during a mountain ski trip or a desert adventure, as Rivian markets the vehicle for. Now, I hesitate to drive the R1S far from home due to fear of another breakdown.

The vehicle has been sitting at the service center for days without being examined. Despite multiple calls, I’ve only been told that the shop is backed up and they’ll get to it when they can. VERY DISAPPOINTED! Rivian needs to expand its network of service centers to better address the flood of issues reported by its customers.

 

[mini2nut]

It was a 3-month wait at Costa Mesa to have a front end noise diagnosed at their SC. Ridiculous!!!

I can't imagine the SC wait in 2026 when R2's start to be delivered in volume. 4-6 months?

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