Class-action lawsuit for long service wait times?

[ham]

This is more of a securities thing rather than maintenance but there’s a class action lawsuit currently in discovery for fraud during the IPO and lying about demand, curious…:

https://www.ktmc.com/featured-case/rivian-automotive-inc#:~:text=On July 22, 2022, Plaintiffs,case remains in fact discovery.&text=Richard Russo, Jr.

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[andrewgrhogg]

Anyone who is serious about positive outcome wouldn't be proposing to threaten class action. The only people to benefit from class action are the opportunistic lawyers facilitating them. Service capacity is direct result of size of service operation... which is a direct result of Rivian's balance sheets, and limits on what they can prioritize after the first priority: production/deliveries and still remain solvent enough to continue from quarter-to-quarter. Ignorant consumers are only looking at their immediate personal needs; being willfully blind to broader reality. Everyone having their service needs met "right f'ing now" is going to be meaningless if the company isn't around next quarter, next month, or next year to meet future needs. Ask Fisker Ocean owners about their warranty.

This post is wrong on multiple levels.
1. Class action lawsuits and just the threat of them, almost always have long term positive outcomes - maybe not for the people in the class action but for future buyers of that product or of the competitors products. Are there too many lawsuits in the US? Of course? Do we piss away money as a result of them? Yes. But do they "work" to improve products and how companies deliver and service them? Absolutely!
2. Service capacity is NOT a direct result of size of service operation, and anyone that says this has obviously never run any type of service operation. Training, tools, efficiency, processes all have a far greater impact on service capacity. And this is specifically where Rivian is failing - based on my own atrocious experience and on many others mentioned here and elsewhere. Whomever is at the VP level of Rivian in charge of Service should be fired and they should bring in someone that actually knows how an efficient service center runs and is far more focussed on process and efficiency than on just throwing numbers (people) at the problem. The whole way they are set up to communicate is inefficient and leads to lack of, or bad, communication. their AI bot is just awful and not improving (the first touch point for a customer!), they consistently make promises they cant keep, they make shoddy repairs and then dont fully test them, and on and on. These arent size issues - these are process and training issues.

 

[andrewgrhogg]

To be fair, "serious" is subjective. What I consider serious (not being able to use the front passenger seat because of a problem with the door) isn't serious enough for Rivian (San Jose area) to get us in sooner than 3.5 months ¯\_(ツ)_/¯

I use the San Jose sevice center, and saw similar wait times for things i considered "serious". They were going to look at my AC not working in mid June! I called and had them call to the SJ staff while i was on the phone, and they gave me an appointment 2 weeks out instead. I would try calling again and be a little more "forceful" - not having a passenger seat available is a big deal...

 

[Hereforthesnacks]

I use the San Jose sevice center, and saw similar wait times for things i considered "serious". They were going to look at my AC not working in mid June! I called and had them call to the SJ staff while i was on the phone, and they gave me an appointment 2 weeks out instead. I would try calling again and be a little more "forceful" - not having a passenger seat available is a big deal...

Yeah, San Jose is a mess. I kinda appreciate that, in the Bay Area, Rivian employees say to pass for now. But as a shareholder, it drives me nuts lol

 

[captainjp]

Yes, accessing timely healthcare for serious needs can be challenging in 2025, with appointment wait times often exceeding three months. This situation highlights potential issues with healthcare access that could warrant class action lawsuits against insurance companies. Regarding suing Rivian, the difficulty in obtaining timely medical care is a separate issue and wouldn't directly impact a lawsuit against them. Alexander Law Office can be your guide for legal advice on such matters.

How do insurance companies have any effect on appointment wait times?

 

[ukyank]

Yes, accessing timely healthcare for serious needs can be challenging in 2025, with appointment wait times often exceeding three months. This situation highlights potential issues with healthcare access that could warrant class action lawsuits against insurance companies. Regarding suing Rivian, the difficulty in obtaining timely medical care is a separate issue and wouldn't directly impact a lawsuit against them. Alexander Law Office can be your guide for legal advice on such matters.

A solo attorney who does dui law is certainly not a guide for legal advice on such matters lol. Joining a vehicle forum just to market for a lawyer is kinda funny though.

 

[sub]

Can you explain the rationale for suing them? How is that going to speed up service times? Or is it just punishment?

The "we are a new company" excuse is no longer believable now that sales have been stagnant (or even declining) for over a year now. They have had plenty of time to expand their service network to catch up with current sales.

There is only one believable explanation for the extremely slow service. It is intentional because it is cheaper. It ensures that the staff never have even a moment of downtime and it discourages people from reporting problems when getting the problem fixed is more painful than just living with it.

If lawsuits can make providing crap service more expensive than providing good service then Rivian would be motivated to spend what is required to provide acceptable service.

That said I doubt that a lawsuit would be successful. If there were any laws or regulations that required a certain service time frame Rivian's lawyers would know about it not let Rivian intentionally fall below that threshold. Since this sure feels intentional, I seems very unlikely there are grounds for a lawsuit.

 

[Dave Cundiff]

How do insurance companies have any effect on appointment wait times?

Health insurance companies decide how many doctors to have in network, then they decide how much to pay them -- often AFTER the service is delivered.

Those factors affect physicians' ability to hire and keep staff, and everything that impairs efficiency can affect waiting times for patients -- a lot!

Nationwide shortage of physicians doesn't help either.

Best wishes!

 

[RivAW]

Once again I’m scheduling out three months for service. Is anyone aware of an existing class action lawsuit against Rivian for failure to honor warranty obligations in a timely manner? All the data is already discoverable in Rivian’s systems, it might be a slam dunk, assuming a law exists which covers these kinds of shenanigans. I am not a lawyer, though.

EDIT: the app is showing no service opponents available at all now. So I guess infinite wait times are the new thing.

That’s not how lawsuits or class actions work…,

 

[RivAW]

Once again I’m scheduling out three months for service. Is anyone aware of an existing class action lawsuit against Rivian for failure to honor warranty obligations in a timely manner? All the data is already discoverable in Rivian’s systems, it might be a slam dunk, assuming a law exists which covers these kinds of shenanigans. I am not a lawyer, though.

EDIT: the app is showing no service opponents available at all now. So I guess infinite wait times are the new thing.

On of the dumbest string-starts/comments I've seen on here and there have been some doozies.
Maybe the "early adopter" thing isn't for you. Learn how to manage your own expectations and while service (service times) is a real issue.......class action lawsuit? Get over your sense of entitlement, it might help

 

[captainjp]

A good first step is a PACER search for “Rivian” under class action filings, if nothing shows up, consider reaching out to a class action counsel to gauge interest in a new complaint. You’ll want to gather service-schedule screenshots and warranty-request logs ahead of time.

Or don’t waste your time and energy. lol
Exactly what is the remedy sought for this?

 

[iansriv]

Is it just me or does everyone now choose "same day within 5 hours" instant gratification on the most useless things? I ordered a tea strainer (things were slow in my life Sunday) and Amazon gave me several options ranging from a couple of days to within a few hours. I chose the fastest despite not really needing it. Have we become programmed for this?

 

[Great Gatsby]

Is it just me or does everyone now choose "same day within 5 hours" instant gratification on the most useless things? I ordered a tea strainer (things were slow in my life Sunday) and Amazon gave me several options ranging from a couple of days to within a few hours. I chose the fastest despite not really needing it. Have we become programmed for this?

Yes. Instant gratification has withered away our patience and ability to hold attention to anything. It is only getting worse with younger generations. I'd imagine once studies are done on this, smartphones and social media will be largely to blame.

 

[R1Yes]

Is it just me or does everyone now choose "same day within 5 hours" instant gratification on the most useless things? I ordered a tea strainer (things were slow in my life Sunday) and Amazon gave me several options ranging from a couple of days to within a few hours. I chose the fastest despite not really needing it. Have we become programmed for this?

Maybe there’s a happy medium between “I must have [random thing] in two hours” and “dang, three months until I can get an appointment at the service center”?

 

[R1TCntrlMaIzzy]

Is it just me or does everyone now choose "same day within 5 hours" instant gratification on the most useless things? I ordered a tea strainer (things were slow in my life Sunday) and Amazon gave me several options ranging from a couple of days to within a few hours. I chose the fastest despite not really needing it. Have we become programmed for this?

It is you.

Yes, too many want that instant gratification, response. Or it is all wrong.

As for this thread. A lawsuit could, I think, push Rivian to redo their service, support processes. Most of us know it is pretty bad. Even those that expect some growing pain. I understand what I signed up for. Read on for my current service issue.

My T has been at a certified shop for 2+ months. At this point most of the delay has been waiting for parts to be replaced after arriving damaged. You would think the Riv team would expedite the second part that arrived damaged. Nope. It is on a “slow boat to China.”

Of the 64 calendar days my T has been at the shop, currently 25 of those days were waiting for the damaged part to be replaced.

The second replacement should have been expedited. It should be delivered next week. To me this is inexcusable.

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