moondoggy
Active Member
- Thread starter
- #1
Seeing lots of posts about service issues and months long wait times (in this camp myself) both for appointments and for resolution once Rivian SC has the vehicle.
As new owners, customer support often reassures us that outside of the long waits at the service centers that “85% of issues can be resolved with mobile service.” Is this realistic?
I get the impression a majority of people are in lines at the service centers and not a ton is being resolved through mobile.
Looking for recent (2024) anecdotal data points including regional info — is mobile service being implemented in a truly effective way…or perhaps not?
Thanks!
As new owners, customer support often reassures us that outside of the long waits at the service centers that “85% of issues can be resolved with mobile service.” Is this realistic?
I get the impression a majority of people are in lines at the service centers and not a ton is being resolved through mobile.
Looking for recent (2024) anecdotal data points including regional info — is mobile service being implemented in a truly effective way…or perhaps not?
Thanks!
Sponsored