TIDAL Music's ongoing issues

[dstraede]

Many have noted that the artwork in the TIDAL music app disappears. Also, the music does not autostart after the car is off for an hour. The play button is grayed out, and the only way I can get the music to start again is to select a different artist or switch to Spotify and then back to TIDAL. I don't have these issues with Alexa or Spotify—no change after last week's firmware update. I might cancel my TIDAL subscription since the car is the only place I (try) to use it. I can sometimes get the artwork back by logging out and rebooting the system, but it goes missing within a few days. The grayed-out play button is a constant issue. Hoping for SiriusXM

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[SlaterGS]

I just decided to try out Tidal after having used Spotify for the last year +
Honestly I'm very disappointed. Only have had artwork for about an hour in the last 2 weeks and have had similar issues to what you described.
Restarted the infotainment system, logged out and back in and it just doesn't want to work like I feel it should. Would love to know if there is something that can be done.

 

[NitroNick]

I enjoy Tidal on my phone, but if Apple Music is integrated well in the Rivian then I will be moving to that service. Tidal just has too many bugs in the infotainment. I'm not sure if that is Tidal or Rivian to blame for that though.

 

[rivtyler]

Anyone know if AM will stream above 320kbps? Would be cool to get 44.1khz CD-quality lossless at least.

I agree the Tidal integration leaves much to be desired, even with it allegedly being able to stream at up to 192k on the hi-fi tier.

 

[rivtyler]

Anyone know if AM will stream above 320kbps? Would be cool to get 44.1khz CD-quality lossless at least.

I agree the Tidal integration leaves much to be desired, even with it allegedly being able to stream at up to 192k on the hi-fi tier.

Not that you can hear that difference as you listen to Miles Davis while ripping around down or bombing a trail like I do lol. But the difference between BT vs. native stream vs. downloaded CD-level lossless was noticeable in my Tesla, same would apply here I would think.

 

[sherold]

The issues you have described are not exclusive to Tidal. I experience these issues intermittently using Spotify as well.

 

[Whale Blubber]

I've been without Tidal artwork for maybe 5-6 months. I stick with it for the hifi data quality, but I may reassess as other services catch up.

 

[chryses]

I use Roon at home and it integrates well with Tidal, so I'm not going to drop my Tidal subscription even though I am beyond frustrated with the implementation in my Rivian. Artwork goes away after every update; I can get it back by exclusively using Alexa to stream music (which uses the Tidal service) for a couple of days. Somewhere, some cache is not getting cleared (or is getting corrupted). I routinely lose my queue, the play button is greyed out, etc. As others have said, not sure who is to blame, but Rivian really needs to make sure this is fixed before they start charging folks money for Connect+.

 

[Electrified Outdoors]

I use Tidal for the quality. I can confirm I experience the same issues mentioned above. Lack of artwork and greyed out play button.

 

[DrMario]

Glad to know I am not the only one with Tidal issues. I like Tidal but ended up switching to Spotify. Night and day difference. Issues described above gone. Hope it lasts.

 

[opnwide]

These steps work for me to get Tidal artwork back:

1) log out of Tidal in the Rivian.
2) Soft infotainment reset (hold left & right outer steering wheel buttons at same time).
3) Hard reset (outer left steering wheel button & hazard at same time.)
4) Log back into Tidal at link.tidal.com and enter the code on Rivian display once LTE/WiFi comes back on.

This is a definite problem.

 

[Gully]

I’ve solved the Tidal artwork problem multiple times by switching to TuneIn for awhile (at least ten minutes, but usually an errand) and then park it for some time (30+ minutes) and then get back in and switch to Tidal.

Used to go days/weeks without artwork, now this has “always” worked for me*. *Might take one or two times.

 

[Fred6v]

Tidal has worked perfectly for me. Only issue is service pause in rural Maine with crappy mobile coverage.

 

[Volfan615]

I would blame this on the Rivian implementation of Tidal and not Tidal itself. I’ve been using Tidal for years with Roon in my home HiFi system and never any issues. Tidal is by far the best quality music available in my Rivian.

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