Truck not charging when plugged in

[hungrycaterpillar]

On multiple instances I've plugged in the truck (Rivian home charger), heard it engage, can confirm on the infotainment screen that a cable is plugged in, but it doesn't charge.

Unplugging and plugging it back in doesn't work.

Unplugging, closing the charge door, reopening the charge door, then plugging back in does work.

It doesn't do it 100% of the time and it's really aggravating. Yesterday I lost an hour of charging because I forgot to double check that it was working.

Has anyone else experienced this? I have a service appointment coming up for an unrelated issue and I'll bring it up then but I'd like to have more data.

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[p3ck]

Do you have scheduled charging setup? If the charger port turns blue it is scheduled to charge.

 

[Foobar]

I had a similar problem with my Tesla Wall Connector and it turns out it was because we had a 60A GFCI breaker for the circuit. Once we swapped it out for a standard 6A non-GFCI breaker, everything was fine. I believe Rivian's unit has similar requirements so you might want to check that.

 

[BooneRiv]

I had a similar experience once and power cycling the rivian wall charger fixed it. I just turn the breaker off for 30-60 seconds, then back on. The charger’s induction light at the top should be slowly blinking white if it’s ready to charge.

 

[hungrycaterpillar]

Do you have scheduled charging setup? If the charger port turns blue it is scheduled to charge.

Nope.

I had a similar problem with my Tesla Wall Connector and it turns out it was because we had a 60A GFCI breaker for the circuit. Once we swapped it out for a standard 6A non-GFCI breaker, everything was fine. I believe Rivian's unit has similar requirements so you might want to check that.

I'll check that, thanks.

I had a similar experience once and power cycling the rivian wall charger fixed it. I just turn the breaker off for 30-60 seconds, then back on. The charger’s induction light at the top should be slowly blinking white if it’s ready to charge.

The charger light was slowly blinking the whole time. If the breaker to be reset I don't think closing and opening the Rivian's charge door would have fixed it.

Thanks for the input, all.

 

[EVTrukHog]

On multiple instances I've plugged in the truck (Rivian home charger), heard it engage, can confirm on the infotainment screen that a cable is plugged in, but it doesn't charge.

Unplugging and plugging it back in doesn't work.

Unplugging, closing the charge door, reopening the charge door, then plugging back in does work.

It doesn't do it 100% of the time and it's really aggravating. Yesterday I lost an hour of charging because I forgot to double check that it was working.

Has anyone else experienced this? I have a service appointment coming up for an unrelated issue and I'll bring it up then but I'd like to have more data.

What happens if you try the portable charger? ...or another Level2 charger? ...process of elimination.

 

[hungrycaterpillar]

It doesn't happen consistently enough on the home charger that I think it's worth the trouble of trialing the others. Mostly I wanted to see if others were experiencing the same issue.

 

[EVTrukHog]

It doesn't happen consistently enough on the home charger that I think it's worth the trouble of trialing the others. Mostly I wanted to see if others were experiencing the same issue.

If you're not seeing it with other chargers, I'd bet you have a circuit issue or need to have your home charger reset.

 

[hungrycaterpillar]

If you're not seeing it with other chargers, I'd bet you have a circuit issue or need to have your home charger reset.

I don't use it on any other chargers.

 

[Interferon]

My Rivian charger does this every few weeks.
I have to power cycle the charger as well as unplug and plug back in the truck to get it to work.
It acts like the microcontroller inside the charger has locked up.
I'm thinking about trying to get it replaced under warranty.

 

[Schmurt]

I've had the same issue. Power cycling the charger fixes it. It is definitely annoying since mine is set to charge overnight and I have woken up to a nearly depleted battery when I was expecting to take the truck to run a full day of errands. I haven't troubleshooted beyond that though. Last time it happened, I did get an alert via the app that said something like "Charger not plugged in correctly, unplug and replug". I did that, and it still didn't charge. Ugh.

 

[dordav]

I've had issues with the Rivian charger not working bc it lost wifi connection. Reset the breaker to get the charger to connect to wifi again fixes it. But that doesn't explain close/open door and it working.

 

[Erikbecker]

On multiple instances I've plugged in the truck (Rivian home charger), heard it engage, can confirm on the infotainment screen that a cable is plugged in, but it doesn't charge.

Unplugging and plugging it back in doesn't work.

Unplugging, closing the charge door, reopening the charge door, then plugging back in does work.

It doesn't do it 100% of the time and it's really aggravating. Yesterday I lost an hour of charging because I forgot to double check that it was working.

Has anyone else experienced this? I have a service appointment coming up for an unrelated issue and I'll bring it up then but I'd like to have more data.

Check the charging port on your truck and see if there's any junk or stuff in there messing with the connection. A can of compressed air can be useful for cleaning out the port. Plus, fluctuations or interruptions in power can lead to charging problems. So think about using a special circuit just for your charging station.
Since you mentioned that closing and reopening the charge door seems to do the trick sometimes. It might be a good idea to check out the door mechanism itself. Make sure it's moving smoothly with no blockages, and that the sensor saying the door's closed is working correctly.

 

[gordonrands]

I just had this happen to me for the first time. I reset the breaker, leaving it off for a minute or two, then plugged the truck back in. Still nothing. So I unplugged it and waited another minute and plugged it back in and this time it started up. Glad to see the green glow!

I wonder if the truck state of charge has anything to do with it (I wouldn't expect it to but I have no engineering knowledge). Mine was down to 7%.

Thanks for the tips. It is great to look online with a question and find the answer here on the RivianForums!

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