Has anyone needed to replace a cracked windshield?

[Akay07]

Happened yesterday. Waiting until Monday to call my guide and see what she recommends for replacement. Can't catch a break...

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[IRun]

Have not had to but did see the cost running close to 2K in another post on here or facebook.

 

[COdogman]

There was someone else here in the forum who had to get it replaced and it turned into a total clusterf*ck Because only Rivian can do it right now. I hope your experience is much easier??

 

[Dirty_B]

Ah shit.. sorry bout that, that sucks!

 

[diranged]

I had mine replaced under waranty (a chip detected during the initial delivery of the vehicle) - and I also have an employee friend going through the “paid” process now (big crack from some gravel). My friends price (perhaps an employee price, not sure) is around $1600-1700. For my car, it was obviously free.

Overall they take the window replacement very seriously .. only Rivian does it, and it’s a fairly involved process. The Service Center that did mine (South San Francisco) did a wonderful job, but here’s roughly what it entails from their side:

* Remove headliner (easy, magnetically installed)
* Cover hood, A-Pillars, Dashboard with matts and pads
* Remove Mirror/Camera
* Two-man team + a special machine used to remove the old windshield
* New windshield installed
* 24 Hr Cure of the windshield adhesive before a full water-test is done
* Re-install the interior of the car, including the cameras
* Full ADAS (Driver+) Calibration that takes between 2-6 hours.


The big pain in the ass apparently is the ADAS calibration… apparently the hardware/software they use in the service center s is not the same as the stuff used on the factory floor, and it’s a more time-consuming calibration process because of that. I ultimately had to have mine calibrated twice - the first time the camera was just off enough that the Driver+ was behaving a little funny. They did calibrate it a second time though and it’s good as new now.

Overall I think that Rivian will improve this process a bit over time.. but because of the computers and calibration required for the camera system, it is unlikely to ever be a “simple” process.

 

[Mark_AZR1T]

I had mine replaced under waranty (a chip detected during the initial delivery of the vehicle) - and I also have an employee friend going through the “paid” process now (big crack from some gravel). My friends price (perhaps an employee price, not sure) is around $1600-1700. For my car, it was obviously free.

Overall they take the window replacement very seriously .. only Rivian does it, and it’s a fairly involved process. The Service Center that did mine (South San Francisco) did a wonderful job, but here’s roughly what it entails from their side:

* Remove headliner (easy, magnetically installed)
* Cover hood, A-Pillars, Dashboard with matts and pads
* Remove Mirror/Camera
* Two-man team + a special machine used to remove the old windshield
* New windshield installed
* 24 Hr Cure of the windshield adhesive before a full water-test is done
* Re-install the interior of the car, including the cameras
* Full ADAS (Driver+) Calibration that takes between 2-6 hours.


The big pain in the ass apparently is the ADAS calibration… apparently the hardware/software they use in the service center s is not the same as the stuff used on the factory floor, and it’s a more time-consuming calibration process because of that. I ultimately had to have mine calibrated twice - the first time the camera was just off enough that the Driver+ was behaving a little funny. They did calibrate it a second time though and it’s good as new now.

Overall I think that Rivian will improve this process a bit over time.. but because of the computers and calibration required for the camera system, it is unlikely to ever be a “simple” process.

My goodness! I had a small crack and because of this, just had it 'fixed'........instead of replaced....

 

[Akay07]

Yeah my truck had been with rivian for 11 weeks being repaired and the 2nd day I have it back, something falls out of a dump truck passing me and I have a baseball sized crater. Lucky it didn't come through the windshield.

 

[godfodder0901]

Yeah my truck had been with rivian for 11 weeks being repaired and the 2nd day I have it back, something falls out of a dump truck passing me and I have a baseball sized crater. Lucky it didn't come through the windshield.

Sounds like the dump truck company should be on the hook...

 

[pfbz]

I picked up a nice windshield star about three weeks into ownership. I used a DIY repair kit (Rain-X) and did it myself. Perfect? No, but close enough, especially in Colorado where a rock hit is not at all uncommon. I'll wait for a bigger issue before replacing. Even if "free" (as in through insurance), I also prefer to not have a third party R&Ring a windscreen.

I did ask at the local Rivian Service Center anyway though, they said they had already replaced several and they were not a hassle to get (not at that time anyway).

 

[Zybane]

Not liking all of the reports of these damaged windshields for an adventure vehicle...

Especially when the price is 2-3x the cost of a regular cars windshield, insurance is surely to go up for Rivian owners.

 

[Christopher]

I had my scratched windshield replaced under warranty. Now my automatic wipers don't work.

I also noticed that near the interior A-Pillar is excess glue that oozed out a little.

 

[mohab]

they replaced mine, now auto windshield wipers not working, waiting for them to call back

 

[oybed]

I had mine replaced at the Denver service center - pretty easy to get scheduled, and no issues to report afterwards.

 

[Marchin_MTB]

they replaced mine, now auto windshield wipers not working, waiting for them to call back

Huh, I noticed same issue after my windshield was replaced but wasn’t sure if that was something I was just doing wrong.

 

[R1Tom]

I wonder why Rivian decided to reinvent the wheel here?

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