What is up w/service lead time?

[jjswan33]

With Portland ramping up as a full service center the wait times in Bellevue should improve. Also from their service map it looks like they plan on adding service capacity in Washington.

While not great at the moment I expect those wait times should improve. Hang in there and thankfully your issues are not effecting the usability of your truck.

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[NaCl]

91 days out for a few issues I called in 6 days ago. This is for the Bellevue Wa SC

Yep. That's mine. Big freaking jump (48 day delta) in time 3 days makes. My call was on the 24th. Appt is 0713. (139 days out).

 

[CommodoreAmiga]

It doesn’t help that the SCs are doing crap service so they’ve got all the new issues trying to schedule time compounding with all the comeback work to fix things that weren’t properly addressed in previous visits.

Rivian needs to figure out how to focus on quality. Right now they seem to have hired a bunch of sloppy seconds from other shops and no one is checking the work.

 

[Jayhawkeye]

I assume they prioritize critical (can’t use my vehicle) issues over fit and finish?

 

[IPTV65]

I assume they prioritize critical (can’t use my vehicle) issues over fit and finish?

I sincerely hope so!

 

[NineElectrics]

Earliest service date is 139 days out; in July! Wtfo?! This is WA area btw. We all about to be driving "collector's" items; Tuckers as it were?

I sound like a broken record, but it’s because Rivian has a monopoly on the service of your car, and they already have your money. Service is a cost center. Just wait until a real recession hits!

 

[lmr]

Earliest service date is 139 days out; in July! Wtfo?! This is WA area btw.

Seems pretty bleak if it is taking nearly half a year to get a vehicle serviced.

Washington only has one Service Center currently. There are two more in the works though, one specifically for servicing EDVs and the other for consumer vehicles. When these two will be online however, is anyone's guess.

Portland has two temporary Service Centers, neither of which is of significant size and only one has lifts for doing major repairs. The main Portland SC will not be online until late this summer, last guide I spoke with said August timeframe, so Washington is not getting any relief from Oregon currently.

I fully expect that many of us in the PNW got our deliveries pushed to Q4 2023 or later because of the SC situation up here over the next 6 months or so while Rivian brings more centers online and ramps capacity at the current SC location(s).

 

[electruck]

I sound like a broken record, but it’s because Rivian has a monopoly on the service of your car, and they already have your money. Service is a cost center. Just wait until a real recession hits!

Perhaps, but that would not be a sustainable business model if it were actually true. If Rivian intends on continuing to collect money from customers, they're going to have to resolve the service issues. Certain service centers are having to cover larger geographic areas than they should due to an inability to scale service/delivery centers (for which there are a number of contributing factors).

It's also funny that you discount service as just a cost center when traditional dealerships make the bulk of their profits not from sales but parts and service.

 

[CheezyNachos]

It's also funny that you discount service as just a cost center when traditional dealerships make the bulk of their profits not from sales but parts and service.

1) The service requirements for an EV are drastically different than an ICE vehicle.

2) As Rivian is a new brand, the vast majority of work is going to be warranty based.

 

[electruck]

1) The service requirements for an EV are drastically different than an ICE vehicle.

2) As Rivian is a new brand, the vast majority of work is going to be warranty based.

Service requirements are different, yes. Non-existent, hardly. And yes, initially, the majority of the work will be warranty. But if they don't address those issues within a reasonable time period, they won't survive long enough to have out-of-warranty repairs.

 

[R1Tom]

I sound like a broken record, but it’s because Rivian has a monopoly on the service of your car, and they already have your money. Service is a cost center. Just wait until a real recession hits!

But bad reputation will destroy them. So hopefully they don't see service as low priority.

 

[R1Tom]

It doesn’t help that the SCs are doing crap service so they’ve got all the new issues trying to schedule time compounding with all the comeback work to fix things that weren’t properly addressed in previous visits.

Rivian needs to figure out how to focus on quality. Right now they seem to have hired a bunch of sloppy seconds from other shops and no one is checking the work.

I blame intitial quality as majority of problem. Supply constrained should mean more time on plant floor to get it right....before it leaves the plant.

 

[Guy]

I blame intitial quality as majority of problem. Supply constrained should mean more time on plant floor to get it right....before it leaves the plant.

This is the root cause of most of the issues related to wind noise, panel alignment and wheel alignment. As they are parts constrained they have more time to do it right, and get it checked by QC BEFORE it leaves the factory.

 

[CheezyNachos]

But if they don't address those issues within a reasonable time period, they won't survive long enough to have out-of-warranty repairs.

No doubt. I wasn't speaking to timeliness or quality of service, only commenting why the other poster may have described it currently as a cost center.

 

[CommodoreAmiga]

I blame intitial quality as majority of problem. Supply constrained should mean more time on plant floor to get it right....before it leaves the plant.

That is partially true, and I agree with it. However, it is a much larger problem. The SCs are doing crap work. They aren't fixing the issues on their work orders, and they're creating new issues. There is no excuse for that behavior, in my book.

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