[SOLVED] V4 Supercharger Woes

[JR1T]

Some of the early on Typhoon Pro had a short communication pin and would not register on V4 cabinets.

Reach out to Technical Support and let them know the issue you had / share your receipt.

Customer Support :

+1 (877) A2Z - EVEV

Working days & hours :

Mon-Sun : 10 AM - 5 PM Eastern Time

Sales related questions are to be sent by email, the technical support line is exclusively for troubleshooting.

Email : [email protected]

So, I found a reddit post talking about the short comms pin on the early runs of the A2Z charger. I looked at mine and it looks like the attached image. I'm reaching out to A2Z to see if I can get it swapped with one that has the longer pin. Until then, I'll bring both charge adapters with me.

Thanks again to everyone for helping with the troubleshooting, looks like this problem is solved.

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[SwampNut]

They are one of the few companies making adapters and cables that stand behind the product and do it right. I bet they will replace it quickly and easily.

 

[PaythePiper]

Maybe my issue is using the A2Z adapter at a V4 then. Next time I'll try the Tesla adapter.

100%. I tried my A2Z at a V4 and no go. Swapped to the Tesla one Rivian sent and bam, no issues since

 

[JR1T]

Emailed A2ZEV and their customer service is top notch. They confirmed the pin issue and got a new one shipped out the same day. It gets here Thursday. 11/10 company.

 

[ndmiller]

[SOLUTION 8/12/25] They first few Typhoon Pro v2 adapters have a comms pin that is too short for the Tesla V4 Supercharger.

These types of issues are exactly why Tesla and Rivian want you to use "factory" adapters.

As soon as I received my Rivian one, I tossed the 3rd party ones in the trash. Bought another Rivian one along with 2 Tesla CCS->NACS and another J1772->NACS for our model Y, so I've got backups in both vehicles.

 

[PaythePiper]

Emailed A2ZEV and their customer service is top notch. They confirmed the pin issue and got a new one shipped out the same day. It gets here Thursday. 11/10 company.

I just did the same. Excellent service.

 

[UnsungZero_OldTimeAdMan]

Emailed A2ZEV and their customer service is top notch. They confirmed the pin issue and got a new one shipped out the same day. It gets here Thursday. 11/10 company.

Thanks for this. Contacted A2Z today about mine and they're sending me a new one. Even told me not to worry about the tariff.

 

[PaythePiper]

Thanks for this. Contacted A2Z today about mine and they're sending me a new one. Even told me not to worry about the tariff.

Yeah their customer service is awesome

 

[TexasBob]

Yeah their customer service is awesome

Is there an easy way to tell if the adapter is one of the defective ones?

 

[UnsungZero_OldTimeAdMan]

Is there an easy way to tell if the adapter is one of the defective ones?

See image and info JR1T posted above. https://www.rivianforums.com/forum/threads/solved-v4-supercharger-woes.48891/post-846739. If the two thinner pins are about the same length in yours, it's fine. This issue is only for the first batch of Typhoon Pros they sold.

 

[PaythePiper]

Is there an easy way to tell if the adapter is one of the defective ones?

The pin on the right side is shorter than the left.

That pin is the communication pin which is why the adapter doesn’t work at V4 stations

 

[Chewy734]

Love this forum for these types of threads. This is exactly the problem I had during my recent 3K miles trip. Sounds like I’ll need to contact their CS. Thanks!

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