More 12V Problems - Always Keep Your R1T Plugged

[BCan]

I’d ask the SC how we “Keep the world adventurous forever” if the Rivian needs to be plugged in? This sounds ludicrous.

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[SASSquatch]

I'm sorry that you're having an issue with your vehicle but surely you have to recognize this is an outlier circumstance and not universal to all R1 vehicles?

But is it? This post isn't the first post - my a longshot - of a Rivian owner having their 12 volt die from phantom drain.

The idea that you have to keep your EV plugged in (when you have adequate charge to start with) for relatively short windows like a week or two is absolutely stupid and insane.

I have left my BMW i3s - which was designed in 2013 with relatively minor updates through the years - unplugged for literally MONTHS and barely had any loss let alone bricking the vehicle.

 

[s4wrxttcs]

I don't think you're interpreting what the service center said correctly.

They said you might be responsible for the associated cost for this repair and car rental if they show that you allowed the main battery to die completely.

But, this isn't what happened and the logs will show this.

What happened was the 12VDC battery died and that had nothing to with leaving it unplugged as the main battery always had enough power.

This means that they'll cover the cost of the repair, and the car rental.

I wouldn't worry about it beyond the obvious fact that they still have 12VDC battery issues.

 

[Brewbud]

Sorry about your situation. I am sure Rivian will cover it. I have left mine for 12+ days unplugged several times without a problem. I will be doing it again soon.

 

[Chewy734]

Oh man, sorry to hear about your problems. I hope they can permanently rectify it for you soon.

Apparently parking at the airport is too adventurous for even our adventure vehicles?

 

[r1vlife]

I don't think you're interpreting what the service center said correctly.

They said you might be responsible for the associated cost for this repair and car rental if they show that you allowed the main battery to die completely.

But, this isn't what happened and the logs will show this.

What happened was the 12VDC battery died and that had nothing to with leaving it unplugged as the main battery always had enough power.

This means that they'll cover the cost of the repair, and the car rental.

I wouldn't worry about it beyond the obvious fact that they still have 12VDC battery issues.

I was just at the service center and they reiterated what the Rivian Support line said - I still might be responsible for the cost of the repair even though the HV battery didn't die if there is a non warranty -able part which didn't make any sense to me.

 

[LL75]

I was just at the service center and they reiterated what the Rivian Support line said - I still might be responsible for the cost of the repair even though the HV battery didn't die if there is a non warranty -able part which didn't make any sense to me.

that shit makes no sense at all. i'll be pissed if this is not under warranty. I did call customer service about 2 months ago regarding leave the vehicle at airport for 10 days. They adviced me not to do it. Didn't say much else though

 

[Jiji]

same. my truck was at the SC for almost two weeks, never plugged in. they charged it just before i picked up. i know because i was checking my app multiple times a day and the battery was slowly depleting 1-2% a day until just before i picked up.

You could also check the charge history in the Rivian app, it should show up there even if plugged in for for just a few minutes each day.

And my take is the LVB should never go dead as long as the HVB has charge. Can’t really speak on how the Rivian manages the battery but the Mustang Mach-E charges the LVB battery when it reaches 40% SoC and this can be kept up for a long long time but then again the MME doesn’t have any phantom drain to speak of.

 

[SASSquatch]

Oh man, sorry to hear about your problems. I hope they can permanently rectify it for you soon.

Apparently parking at the airport is too adventurous for even our adventure vehicles?

Right. Also - going out on camping trips. I don't expect you are going to plug in somewhere in the middle of the woods.

 

[s4wrxttcs]

I was just at the service center and they reiterated what the Rivian Support line said - I still might be responsible for the cost of the repair even though the HV battery didn't die if there is a non warranty -able part which didn't make any sense to me.

I could see that if it was under 20% or so.

But, 44% is perfectly reasonable state of charge to be at.

 

[R1Tom]

I could see that if it was under 20% or so.

But, 44% is perfectly reasonable state of charge to be at.

Customer is always wrong mentality. I hope they can eradicate that type of mentality by at least some of the people at some of the service centers.

 

[Donald Stanfield]

Yeah this is unacceptable. I love my truck but I will be replacing it if Rivian starts telling me it needs to be plugged in all the time. If it can't go a week without shore power then EVs aren't ready for prime time. I really hope this gets covered and I hope this CSR was just talking out of their ass.

 

[NY_Rob]

How is any of this the owner's fault?

He didn't let the traction battery go below any minimum charge level threshold and the 12V batt went dead anyway. If he had let the traction battery go below say 1% then yes, a dead 12V battery is his fault... but that is not the case here.

100% the CSR is talking out of his/her a$$!

 

[R1TS]

that shit makes no sense at all. i'll be pissed if this is not under warranty. I did call customer service about 2 months ago regarding leave the vehicle at airport for 10 days. They adviced me not to do it. Didn't say much else though

Don’t do it?? WTF??

Okay, so we should make sure to plug in our Rivians when we’re out in the middle of nowhere camping? I’m sure I’ll find a 120V or 240V outlet in the woods.

 

[ads75]

My 12v died. I charged to about 72% the day before, unplugged around 9pm. Around 4pm the next day, with no driving, I couldn’t unlock. So…19 hours unplugged. Rivian did not mention anything about being unplugged. But it’s almost 3 weeks for mobile service for a dead vehicle.

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