Totally confused by Connect+ rollout

[Sonoma]

I'm completely confused by the roll-out of Connect+
1) Yesterday I was blocked from media streaming (CNN) until I signed-up for Connect+. What happened to the free 2 month trial?
2) Will billing start now or in 2 months?
3) Does it include basic Tune-In or Tune-in Premium? If it is basic only, how do I upgrade to Tune-in Premium? What if I already have a Tune-in Premium account? How do I connect that?

Sponsored

 

[RivAW]

You probably needed to do a reset. There is no current connect + subscription requirement….everyone has a 2 mo trial which was automatically downloaded and installed 2 updates ago.

 

[godfodder0901]

I'm completely confused by the roll-out of Connect+
1) Yesterday I was blocked from media streaming (CNN) until I signed-up for Connect+. What happened to the free 2 month trial?
2) Will billing start now or in 2 months?
3) Does it include basic Tune-In or Tune-in Premium? If it is basic only, how do I upgrade to Tune-in Premium? What if I already have a Tune-in Premium account? How do I connect that?

1) What app were you using?
2) This is listed in your account
3) Connect+ does not include any app subscriptions
3) Sign in with your existing account

 

[SPITmadFIRE]

I'm completely confused by the roll-out of Connect+
1) Yesterday I was blocked from media streaming (CNN) until I signed-up for Connect+. What happened to the free 2 month trial?
2) Will billing start now or in 2 months?
3) Does it include basic Tune-In or Tune-in Premium? If it is basic only, how do I upgrade to Tune-in Premium? What if I already have a Tune-in Premium account? How do I connect that?

What vehicle software are you running? It's possible the older versions before the Connect+ trial started are dumb and have a hardcoded date to end service if your vehicle is out of date.

 

[Sonoma]

What vehicle software are you running? It's possible the older versions before the Connect+ trial started are dumb and have a hardcoded date to end service if your vehicle is out of date.

Thanks for willingness to help. Current version: 2024.27.01

 

[Sonoma]

1) What app were you using?
2) This is listed in your account
3) Connect+ does not include any app subscriptions
3) Sign in with your existing account

So Connect+ provides the pipes and app install for these applicatons (tune-in, spotify, etc) but I also need a separate subscription to each of these services?

 

[SPITmadFIRE]

Thanks for willingness to help. Current version: 2024.27.01

Yeah, that version should be fine. It definitely knows about the Connect+ trial. Have you contacted support?

 

[SPITmadFIRE]

So Connect+ provides the pipes and app install for these applicatons (tune-in, spotify, etc) but I also need a separate subscription to each of these services?

Essentially, yes. Connect+ is more or less the data plan for the vehicle itself. You can use your phone and tether and get most of the same functionality, but there are downsides.

You still need to pay for external services like Apple Music, Spotify, etc. and login to your own accounts on the vehicle even with Connect+

 

[godfodder0901]

So Connect+ provides the pipes and app install for these applicatons (tune-in, spotify, etc) but I also need a separate subscription to each of these services?

Yep. Really, think of Connect+ as a data plan for your truck. That's about it.

 

[Sonoma]

Customer support answered my question about streaming apps..... Connect+ provides the pipes and app install but owner has to separately subscribe to each streaming service at the prevailing rate (spotify, tune-in, etc) ...... If I understand correctly, those services are also free during the trial period which ends Oct 15

 

[Sonoma]

Well, for whatever reason, service was denied until I subscribed, but my first billing won't be until Oct 15

 

[sub]

If I understand correctly, those services are also free during the trial period which ends Oct 15

I do not think that you understand.

It is 2 separate and mostly unrelated things.

The connect+ trial doesn't include any media subscriptions.

Some (or possibly all) of the media services do offer free trials, but that is unrelated to connect+ (you can sign up for a free trial of Spotify whether you own a rivan or not)

 

[emoore]

Customer support answered my question about streaming apps..... Connect+ provides the pipes and app install but owner has to separately subscribe to each streaming service at the prevailing rate (spotify, tune-in, etc) ...... If I understand correctly, those services are also free during the trial period which ends Oct 15

Ummm no. most of the services has their own free trials but it doesnt have anything to do with connect plus.

 

[Sonoma]

I do not understand, that's why I said I was confused. I will say that I think I've had free connectivity since I purchased my R1T in 11/22. I think I've also been receiving Tune-In radio for free since that date. I've also been receiving Spotify, but I am a subscriber out side of rivian-sphere too.

 

[DeafPug]

For this conversation, it doesn't really matter, but the start of the Connect+ trial wasn't hard-coded to a specific date. I picked up a demo model today and the 60-day trial window for Connect+ started today, not a few weeks ago.

Sponsored